Interview questions at Chewy

We analyzed 422 interview reviews for Chewy from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at Chewy:

Tell me about yourself
If you had to be shipwrecked on a desert island, but all your human needs - such as food and water - were taken care of, tell me what two items you would choose to have with you
Where do you see yourself in 5 years?
Why did you leave your last job?
Tell me about your work experience. What was the most interesting?
Tell me about the most fun job you ever had
Describe a time you went above and beyond for a customer
What were your responsibilities in your last job?
What is the biggest lesson you've learned from a mistake you made?
What are your top 3 skills?
How did you hear about us?
Why and how did you choose your career?
What is your greatest weakness?
What experience do you have in this field?
Tell me about a time when you've resolved a problem for a frustrated customer
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

According to our research, hiring managers at Chewy ask soft skills interview questions 25% more than at other companies:

Chewy interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 80% more frequently at Chewy than at other companies.

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2. If you had to be shipwrecked on a desert island, but all your human needs - such as food and water - were taken care of, tell me what two items you would choose to have with you

How to answer

Fun and thought-provoking interview questions like this one may appear light-hearted but are a serious attempt to see your thought process in action as you tackle curious questions you couldn’t possibly have prepared for.

This question is designed to test your resourcefulness, imagination, creativity and sense of humor.

It enables the interviewer to understand the way you think, to gain some insight into your personality and learn what you really care about in life outside of work.

It’s a popular job interview question that can reveal a lot about a person.

  1. About Yourself

    The right thing to do when you think about an answer is to be yourself.

    Can you come up with an articulate answer when faced with an unexpected question?

    If you can, you’ll make a good impression.

    Simply smile, take a deep breath and take a moment to compose your response. Bear in mind what the interviewer is trying to achieve.

    Your goal is to show that you are capable of an original thought.

    There is no right or wrong answer. You can choose basic survival tools like a knife, matches and duct tape; a boat, so you could get yourself off the island; or it can be a satellite phone and extra batteries; or some personal items like books, music or favorite pajamas.

    Use your imagination to amuse the interviewer.

  2. About The Company

    Research the company, both its corporate website and its social media accounts.

    What is the organization’s mission, what does it value in its employees?

    Review sites like Glassdoor to see how real candidates might have answered this question.

    If possible, review the social media accounts of the hiring manager you’ll be interviewing with to get a sense of how he/she thinks and what you can expect.

  3. About The Fit

    It may seem impossible to find a fit between the company and your answer to this question, but try to do it.

    In a company with a dynamic environment you can emphasize your ability to respond well to the stress of the workplace; if its creative job you are applying for – then take a non-standard approach to the situation; if they value strong team relations - use this 'exercise' to show your ability to work on a team, your assertiveness, your ability to communicate and to justify your decisions.

Pro Tip

Whatever the role you are applying for, prove with your answer that you are smart, have good judgment, and that you will be able to contribute to the company both immediately and longer-term.

The aim of this question is to see you, beneath the professional mask, before making a final decision.

Whatever the answer you choose, the only thing you shouldn’t say is “Erm, I don’t know.”

This shows a lack of creative thinking and problem-solving skills, and also wastes the opportunity for you to showcase your personality at its best.

Statistics

This question is asked 129.4x more frequently at Chewy than at other companies.

3. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 7% less frequently at Chewy than at other companies.

4. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 91% more frequently at Chewy than at other companies.

5. Tell me about your work experience. What was the most interesting?

How to answer

This question lets an interviewer gauge what makes you tick and whether the job you are applying for corresponds with your areas of excitement and enthusiasm. Such a fit will earn you important points for being a viable candidate.

  1. About Yourself

    Review the details that you shared in your resume. Select the three to five best points to highlight and relate to the position to which you're applying.

  2. About The Company

    Carefully research the company and the job description.

    Find out what duties you'll be taking on to determine which of your top skills to emphasize. Try to find out what current challenges they are trying to solve by opening this vacancy.

  3. About The Fit

    Knowing the duties for which you will be responsible will help you identify which prior experiences to highlight.

    How well you connect your previous experiences with the job requirements can tell the interviewer how prepared you are for this role and how enthusiastic you will be about your job.

Pro Tip

Do not start your answer with "as you can see from my resume," even if you have listed those skills and qualities.

Instead, tell a story showing that you can solve problems similar to their current challenges and that you are enthusiastic about this.

You can best do this through constant practice of your STARs.

Statistics

This question is asked 3.0x more frequently at Chewy than at other companies.

6. Tell me about the most fun job you ever had

How to answer

This question lets an interviewer gauge whether the job you are applying for corresponds with your areas of excitement, passion, and enthusiasm.

It provides a telling glimpse into the commitment of you as a potential employee.

Interviewers ask this kind of question to understand how well you work with others and what qualities (such as collaboration and teamwork) help you to stand out from the other candidates.

They want to see evidence of strengths and soft skills you might not have included in your resume or application, that will help you do well on the job.

  1. About Yourself

    Remember a time when you worked with special pleasure and felt most comfortable and determined.

    • What kind of work was it?
    • What made it interesting for you?
    • What emotions did you have working on it?
    • How did it help you on a personal level?
    • Who did you participate with? Were you satisfied with your team?
    • Did you learn something new from the experience?
  2. About The Company

    Research the company and the job description. What duties will you be taking on?

    Try to find out what challenges you will face there and what they value in their employees.

  3. About The Fit

    When you are asked this question, you need to be focused.

    Keep the answer short and professional.

    Use the opportunity to talk about an instance of accomplishment, highlighting enjoyment derived from working with coworkers from a past project or job.

    An expression of enjoying collaborative work or meeting new people often clues hiring managers into your abilities to adapt well in team-oriented or customer-centric environments.

    Focus on aspects of learning and growing as an individual and working with a group of professionals on the job to impress hiring managers and demonstrate a fun yet serious attitude toward work.

    Discuss a successful project you enjoyed completing, or a seminar you attended that offered different learning activities and interactive presentations.

    Using the STAR method, relate specific experiences from a specific job, and if possible, tie it into the new position.

Pro Tip

Don’t hesitate to include emotions to your answer –you should show both enthusiasm and passion!

Statistics

This question is asked 21.3x more frequently at Chewy than at other companies.

7. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 2.1x more frequently at Chewy than at other companies.

8. What were your responsibilities in your last job?

How to answer

This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.

Even if you have never done exactly this specific kind of job, usually you should be able to name a few “transferable” skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.

  1. About Yourself

    Remember your last (or current) job and compile a list of things you had to do while working there.

    If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

    Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

  2. About The Company

    Research the company and the job description.

    • What do you expect to be doing in this job?
    • How would your performance be measured?

    List a few items in bullet points.

  3. About The Fit

    Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

    Craft your stories using the STAR method.

Pro Tip

Optionally, you can end with a question like “Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 3.9x more frequently at Chewy than at other companies.

9. What is the biggest lesson you've learned from a mistake you made?

How to answer

It’s important to know how to answer a job interview question about mistakes.

They ask questions like this to learn how you handle challenges.
They also want to determine your weaknesses, and decide if you have what it takes to do the job well.

It’s a chance for the interviewer to see that you can learn from your mistakes and use the experience to get better.

  1. About Yourself

    Do your best to tell a positive story about how the mistake was made, how you dealt with it and what learned from it.

    We all make mistakes from time-to-time. Answering some of the following questions will help you understand your own view of dealing with mistakes and their consequences.

    For instance:

    • How do you use a mistake to improve your abilities?
    • Are you self-aware enough to acknowledge failure and weakness?
    • Do you take smart risks?
    • How do you view success, failure, and risk in general?
    • Do you take responsibility for past mistakes instead of putting the blame on others?
    • If the situation repeats, what would you do differently? What would you do again?
  2. About The Company

    Before the interview, look over the job listing, research the company.

    Try to think of a mistake you have made in the past that is not too closely related to the requirements of the job you are interviewing for. What kind of challenges might you face if you get the job here?

  3. About The Fit

    It’s your opportunity to emphasize the skills or qualities you gained from your past negative experience that are important for the job you’re interviewing for now.

    Put a positive spin on your response by defining the “mistake” as a “learning experience” that led to your increased competency in the workplace.

    Talk about a specific example of a time you made a mistake. Briefly explain what the mistake was; quickly switch over to what you learned, or how you improved, after making that mistake.

    You might also explain the steps you took to make sure that mistake never happened again. Say that something you may have struggled with in the past has actually now become one of your strengths.

    Pick a story that ends with a compelling example of a lesson learned. Tell your story using the STAR method.

Pro Tip

Make absolutely sure that the interviewer understands that you learned from the experience.

Never blame others for what you did (however, if you were part of a team failure, you could relate this experience, just be sure to own up to your part in it).

Always be accountable for what you could have done differently in the failure. Demonstrate that you’ve had the maturity to benefit from previous “lessons learned” and you can move on with increased wisdom and competency.

Statistics

This question is asked 4.5x more frequently at Chewy than at other companies.

10. What are your top 3 skills?

How to answer

This is one of the best questions you can expect!

If you are prepared for it, this question allows you to take full control of the conversation by communicating exactly what you want the interviewer to know about you. This is your time to showcase the best of you!

  1. About Yourself

    First, come up with a list of skills that you know you are good at – as many as you can think of. If you find this exercise difficult, use the helpful questions below:

    • What skills are you better at than your peer X? Your peer Y? Your boss Z?
    • What positive feedback could your manager, colleagues, clients, or even friends give about working with you?
    • What positive points were made about you in your last review(s) that involve the skills you demonstrated?
    • In which areas do you have professional knowledge and/or experience?
    • What records of achievement do you have?
    • What was the most impressive recent achievement you can think of? Which skills of yours made this success possible?
  2. About The Company

    Research the company to help identify the kinds of skills needed. Also, carefully review the job description, this should detail the types of skills required for the job.

  3. About The Fit

    Highlight the skills from your list that match the list from the job description.

    Pick 3 top skills. These are your Key Selling Points!

    Be sure to communicate them to your interviewer when asked this question and at other points during the interview.

    Think of an example that can demonstrate some of your Key Selling Points. It is usually a good idea to support your example with the description of impact you made and, ideally, numbers (e.g. how this impacted the profits, how many customers provided positive reviews etc.)

Pro Tip

Optionally, you can end with a question like “And do you know what are the current challenges where my skills can be helpful for the company?", or “I see from the job description that you are looking for someone with the skills X and Y. Could you elaborate on this a little further?”.

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 4.8x more frequently at Chewy than at other companies.

11. How did you hear about us?

How to answer

This question is one of the easiest to answer and it usually comes at the beginning of an interview.

By asking this question the interviewer expects to learn about your job search methods and to judge if you’re an active or passive job seeker.

They also want to find out which of their outreach campaigns are working and which platform(s) you commonly visit. This helps them to discover how they are attracting top talent like you!

  1. About Yourself

    The following are questions you should ask yourself in preparation for the interview. They will help you to give a clear and concise response to the question “How did you hear about us?

    • How did you find out about the job?
    • Was it through social media or a friend?
    • What caught your attention?
    • What made you excited to apply to this company?
    • What do you like about its culture?
  2. About The Company

    Research the company, its vision, mission and objectives.

    Think back to when you first heard about the company.

    Find out what they do on LinkedIn, the company’s web site or other resources.

    If it’s possible, try to find more information about the person who will be interviewing you as this will make it easier to relate to them.

    Also, if you can learn any information about why the previous employee left this job it might be helpful in your response.

  3. About The Fit

    The best answer to the question is concise and to-the-point. So, make sure you keep it to one or two sentences maximum.

    If the interviewers want more info, they’ll ask.

    You may say something like this:

    “I saw your position posted on LinkedIn. It was clearly a great match for my background and experience, and I am really happy to have the opportunity to discuss it with you today.

    Or you might say:

    I was contacted by Mary Smith, a recruiter in this field who thought I would be a great fit for this position.

    This is your opportunity to show how your qualities match with what the company is looking for and it is another opportunity to express your interest and excitement for the role.

    Share how you can be an asset to the company.

Pro Tip

What sources can you mention?

  1. Job boards, a career website, the company’s website, an advertisement for a job opening at LinkedIn, etc.
  2. A colleague or friend who works for the company.
  3. You read an article, press release, or another news source.
  4. You were contacted by a recruiter.
  5. You were familiar with the company via previous work and now you would like to work for them.

Statistics

This question is asked 9.9x more frequently at Chewy than at other companies.

12. Why and how did you choose your career?

How to answer

By asking this question, the interviewer tries to understand what led you to choose your career path and hopefully to find out how enthusiastic you are about the work you do and how well you will fit into the job that you are applying for.

The answer will show whether your desire to work “here” and if it is a determined part of your overall career plan or it is just a stop along the way to other things.

  1. About Yourself

    • What characteristics and skills do you have?
    • What makes you good at what you do?
    • What attracted you to your career path?
    • What strengths do you possess that make you the best candidate for the job?
  2. About The Company

    Do your research and learn as much as possible about the organization and the career path you might forge there.

    Match up any of your skills and experiences that relate to the requirements of the job. How can you apply them to your new position, as well as the future?

  3. About The Fit

    Don’t just explain how you originally found this career.

    Show you’re still glad to be doing it, that will put the hiring manager’s mind at ease that you’re motivated to do the work, and that you’ll be a big success if they hire you.

    Your answers should provide the basis for a discussion about your passion for the work you do, your qualifications, and your skill set.

    Make a list of factors that led you to this choice.

    At the interview, tell only about those that characterize you and the situation in a positive light.

    It may have been a successful internship with a similar function, which confirmed your desire to work in this field.

    It could be a successful example of your parents, relatives or friends, which is indicative to you. You might have been motivated by your own academic success in this field which led you to enter it.

Pro Tip

Say that your chosen career best reflects your interests and you see it as continuing to be the most promising one for you.

Here’s a simple formula for answering this question:

First, address the origin of your motivation by tying it to your personal history. Then, explain what keeps you energized about the work on a daily basis that led you to where you are today. Finally connect your story and motivation to this job, the one you are interviewing for.

Statistics

This question is asked 4.6x more frequently at Chewy than at other companies.

13. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 77% less frequently at Chewy than at other companies.

14. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research of the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.

Statistics

This question is asked 35% less frequently at Chewy than at other companies.

15. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 58% less frequently at Chewy than at other companies.

16. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 5% less frequently at Chewy than at other companies.


This page has been updated on August 12, 2020.

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