Interview questions for Crew Member at Chipotle

We analyzed 2,582 interview reviews for Crew Member at Chipotle from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions for Crew Member at Chipotle:

Tell me about yourself
How would you describe yourself?
Where do you see yourself in 5 years?
Do you have any hobbies?
If you could be any animal, what would you be and why?
What is your greatest weakness?
What are your long-term goals?
What did you like or dislike about your last job?
How would you handle a customer with difficult behavior?
What experience do you have in this field?

According to our research, hiring managers at Chipotle looking to fill Crew Member role ask soft skills interview questions 2.1x more frequently than for other roles:

Crew Member at Chipotle interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement. Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills? Try to give some numbers to support your statement.

  2. About The Company

    Research the Company. Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position? Can you support your statement with relevant examples from your past experiences? Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like “Do you know what the current needs in the company/department are, where my skills and experience can help?" That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

2. How would you describe yourself?

How to answer

This question is similar to the Tell Me About Yourself question usually asked at the beginning of an interview, but there are some subtle differences. It belongs to the family of Reflective questions where the interviewer is assessing your cognitive abilities, as opposed to the more factual and matter-of-fact Tell Me About Yourself question,

  1. About Yourself

    Think of how your bosses and peers would describe you. Throughout your professional experience, you have probably heard them giving you some labels - remember what exactly words they used. If you have received LinkedIn recommendations from someone, read those and think why people wrote them, what work situations prompted for those descriptions. Remember the context of those situations and frame them as stories.

    Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

  2. About The Company

    Learn about the company values, standards and policies. Make a list of keywords or short key phrases.

  3. About The Fit

    Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

    For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru”, don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use STARS technique to craft your story.

    Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably have enough of an attention span for a few of those. Just be observant and watch the interviewer’s reaction, you want to keep them interested.

Pro Tip

If you haven’t yet received any LinkedIn recommendations, try to obtain them. Also, offer people to write your own recommendations for them - both received and given recommendations will be visible in your profile and will tell the interviewer exactly what you want to be known about your values, your attitude towards work and relationships.

3. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions. The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally. Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is a Myers&Briggs-based test), research the internet on what career paths are possible with your skills and current job. What challenges do you like overcoming? For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position. However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general. Is the business expanding, are they opening new locations, or starting new projects? Or are they heavily automating and cutting staff? Let’s say you are applying for a UX designer position for a brand-new product. In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes. However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position. If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position. Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “as I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

4. Do you have any hobbies?

5. If you could be any animal, what would you be and why?

6. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down. What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture. What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself! It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

7. What are your long-term goals?

How to answer

Even in this age of so-called Gig Economy, employers are always looking for people who can become their strong and loyal “soldiers”, a part of their “army” to help them conquer their market share against their competitors. So, even if at this moment this job may be, or seem like a temporary contract, you never know what opportunities may present themselves to you in this company. Trust me, your hiring manager doesn’t know either! So, be open to opportunities and use this question to emphasize how your personal goals correspond with those of the company.

  1. About Yourself

    Start with honestly assessing yourself. (At this moment, you are not sharing these thoughts with anyone, so be as open as you can.) Imagine that you have all the resources in the world and that all roads are open for you. How would you use them? Which road(s) would you choose? What do you see on the horizon in that direction? Be audacious and don’t limit yourself. There is no longer perspective than “long-term”, so be as futuristic as you possibly can.

    Write down a few “road” options that you would be enthusiastic about going. For example, this list may be as broad as the following:

    • Writer;
    • Choir director;
    • Software engineer and architect;
    • CEO of a unicorn startup company;
    • Entrepreneur.

    As William Shakespeare once allegedly said, “We know what we are, but we know not what we may be.”

  2. About The Company

    Now, look at the company. What is the industry they operate in? What is the position you are applying for, and what are potential career growth possibilities within the department, company, and industry?

  3. About The Fit

    Which of your “road” options correspond best with the opportunities presented by this company? Highlight this option and focus on it. Imagine, in as much detail as you can, going down this road. What would be the major milestones for you, in order to move towards your goal?

    Describe the chosen option by focusing on the first 1-2 milestones, and by presenting it in light of company goals and current initiatives. For example, if you are applying for a Project Manager position in a corporation engaged in the education industry, and your “road” option is “CEO”, your next career step may be a Program Manager, or an Innovations and Research manager. Explain why you are enthusiastic about reaching these goals, and what makes you think you have the necessary traits and skills to reach them.

    How can the company benefit from these traits and skills of yours already today, in the current role you are applying for?

Pro Tip

Framing your answer in terms, and using words from the terminology used by the company will help ensure the interviewer can easily understand your language and help you both to be “on the same page”. The easier you make it for the interviewer, the better are your chances they will “vote” for you over other candidates.

8. What did you like or dislike about your last job?

How to answer

Your answer to this question will show the interviewer your overall perspective (positive or negative) of your prior role and your approach to what you liked (or didn’t like) about that aspect of your work. While answering such a question remember that diplomacy is the key to corporate success.

The answer you give to this question can say a lot about you, for example:

  • Can you reflect on your own personality?
  • Can you handle situations professionally when you have to deal with pressure?
  • What strong qualities (your Key Selling Points) can you emphasize answering the question?
  • Are you a positive person, and not someone who complains, holds grudges or badmouths their co-workers or boss?
  • Do you exhibit loyalty, enthusiasm, dedication, and energy?
  • Are you easy to work with?
  1. About Yourself

    Reflect on yourself; stick to the facts and don’t go into emotions.

    List the things you were responsible for in your last job.

    • Which of them did you like most? Why?
    • What were the responsibilities you liked less? Why?
    • Was there anything you consider completely unacceptable?

    If you feel that your answer will not be complete without a nod toward the negative aspects, then keep it focused on tasks, situations, or company structure, and not on people. The overall tone must be really positive and friendly.

  2. About The Company

    What do you know about the company you are applying to? Will there be situations similar to those in your former job you don't want to get into again? What are the requirements for the position? What challenges can you face there? What responsibilities you will be tasked with?

  3. About The Fit

    Which if the responsibilities you liked will also be part of your future responsibilities in your new role? Don’t forget to show your excitement while telling about these.

    If there were responsibilities you disliked that are not part of the job description, you can mention them, but don’t dwell on negatives.

    By asking about your feelings toward a previous job the interviewers often aren’t that interested in the list of actual likes or dislikes you can provide. Rather, they’re trying to judge your character by listening to the tone and attitude with which you respond to a tricky question.

    However, details of your likes and dislikes can also reveal whether you'll be a good fit culturally at the company at hand. Showing excitement about responsibilities that will most like be included in the role you are applying for can help strengthen your position as a fit.

    Mentioning that you are ready for more challenges and opportunities, that the position you are applying for is a great match for your skillset and that you feel you would be an asset to the company or department is often a safe way to show your excitement.

Pro Tip

Telling your stories, use the “sandwich method”: start off by mentioning a positive, then mention the negative, and try to pivot back around to something positive. You can do that by talking about how you managed the aspect you disliked, or by making a connection to the job you're interviewing for.

9. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around. Do you have certain principles, or methodology, to deal with difficult people? Do you have strong people skills, are you good at conflict resolution? Are you high on emotional intelligence? Can you give an example?

  2. About The Company

    What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Knowing their line of business or industry, what can be some examples of difficult customers? Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

10. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position. What job experiences brought you to those points? What were the job titles and the most relevant responsibilities?

  2. About The Company

    Do Your Research on the company and the requirements for the position. What is the company looking for in terms of experiences and qualifications? What problems are they trying to solve with this position? Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match? Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARS!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results;
S - Tell how Successful you were.


This page has been updated on March 26, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Chipotle by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

24/7 availability24/7 availability
He will never make you feel intimidatedHe will never make you feel intimidated
The current version is freeThe current version is free

Worth a try?