Interview questions for Client Relationship Specialist

We analyzed 387 interview reviews for Client Relationship Specialist from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions for Client Relationship Specialist:

Tell me about a time when you've resolved a problem for a frustrated customer
Describe a time when you had to overcome a significant obstacle on a job
Tell me about a stressful situation and how you dealt with it
Where do you see yourself in 5 years?
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
Describe a time when you resolved a conflict with a colleague in your past role
Describe a time when you led by example
Describe a time when you had to learn a new process or skill
Tell me about yourself
Describe a time you went above and beyond for a customer

According to our research, hiring managers looking to fill Client Relationship Specialist role ask soft skills interview questions 91% more frequently than for other roles.

Client Relationship Specialist interview question statistics

1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

2. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

3. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket.

Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people.

    If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional.

    • What helped you persevere?
    • Was there an element that you enjoyed?

    For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning.

    However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement.

    Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment.

    Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    • What do you know about the company, where you may encounter a stressful situation?
    • Are they working on a major project which is approaching a due date?
    • Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face?

    These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do your research.

  3. About The Fit

    Think of your ideal workplace environment.

    • Does this company feel like it?
    • Do you feel excited and enthusiastic about the kinds of stress you may encounter here?

    If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement.

    Explain your approach or rationale and give your example from the past.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your lessons learned.

However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

4. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

5. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

6. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive.

    Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

7. Describe a time when you led by example

How to answer

You might think that leadership questions are only relevant for management positions, but that’s a common misconception.

Most companies are looking for people with leadership potential even when hiring for entry-level positions. WOWing your interviewer on this question could open the doors for future leadership positions.

Fortunately, you have Mr. Simon at your side to help you achieve greatness!

  1. About Yourself

    • Are you an entry-level person or a seasoned pro?
    • Are you a manager, a team leader a member of a staff or a team?

    In all these scenarios, you probably had a chance at some point to show someone else how to do the job in the best possible way. In other words, you led by example. This is what you need to keep in mind in responding to the question.

    If you managed or led a team, you have already led by example and the the STAR method should be used to provide an answer.

    If you are at an entry-level, you should be still able to answer the question from your own experiences in school or at a summer job.

    Or you might start by thinking of the different leaders you've worked with or whose lives you have followed and identify what their best traits are. Then, identify those skills that you have that are relatable to the leaders you admire.

  2. About The Company

    Review the job description carefully and identify the type of leadership skills required for the role; customize your answer according to their requirements.

    Often, the desired leadership capabilities are spelled right out in the job description. One position may require managing a large team and another may be looking for someone who can take the initiative on special projects.

    Do your research!

  3. About The Fit

    Prepare an example that demonstrates your leadership ability; focus on a somewhat recent example.

    Some of your leadership skills might include taking initiative, communicating a vision, translating vision into reality, inspiring others, making tough decisions, motivating, empowering or developing others.

    The best stories include enough detail to be believable and memorable.

    Show how you were a leader in the situation and how it represents your overall leadership experience and/or potential. At the same time, you must make an effort to keep the story concise. Using the the STAR method will help you stay focused.

    Round out your answer with how your leadership skills would fit with the company culture.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Start the conversation with the ideal qualities of a leader you admire and then segue into a standout experience that will make the interviewer remember you.

8. Describe a time when you had to learn a new process or skill

How to answer

Why do interviewers ask this question?

  1. They want to see that you not only have the qualifications for the job you're seeking but that you have the potential to learn and grow in a position as well.
  2. They want someone who thrives on challenges, who’s open and eager to learn, not someone who’s going to be close-minded, do the bare minimum, or not get anything out of their experience.
  3. They also want to see that you are willing to develop a new skill or take on a new assignment for the good of the team even when it may seem difficult for you.
  1. About Yourself

    Think about each of your jobs and make a quick list of all of the responsibilities you had at each. This will help you to determine the skills that you have developed.

    • Are you a quick learner?
    • How do you deal with learning new skills when under pressure?
    • How do you cope when you face a challenge you’ve never previously experienced?

    It’s your chance to speak about your Key Selling Points, qualities and skills which you gained in the process of learning and improvement and which have become your professional strengths.

    Choose examples that relate directly to the type of skills you will need in the position you're applying for. Be articulate in your responses - interviewers are also judging how you present yourself.

  2. About The Company

    Research the company and analyze the job role you are applying for. What specific skills are in the job description that they looking for in their candidates?

    See if you are able to match their values to those you learned from your previous experiences.

  3. About The Fit

    Identify a time when you had to learn something completely different from your area of expertise or interests.

    For example, you can tell about the times when your company implemented new software and you had to attend intensive technical training.

    Provide examples of training programs you participated in to learn how to effectively brainstorm, deal with contentious clients or customers, or resolve inner-office conflict. Or mention a time when you learned the art of compromise and applied it to work situations that had positive resulting outcomes.

    Tell how you learned to convince a supplier to make a rush delivery order without charging the company extra.

    Remember, these are only examples. Choose your own example from your professional experience. Highlight what you learned in the process and how it helped you in subsequent professional situations.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

This question is best answered using the STAR method.

It will help you to stay focused and consistent sharing your story.

9. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

10. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

You don't have to be alone in your job search!

Mr. Simon invites you to join the Work Search Buddy Network that supports both individuals seeking their next job role and working professionals. Members of our network come together to learn and practice new skills and network with others through our regular interactive events where they establish meaningful connections and have a chance to promote their personal brand and stand out in the marketplace.

Join our Work Search Buddy Network Meetup Group to become part of our growing and supportive community!

Was this article helpful?

Leave your honest opinion and help us improve our content


This page has been updated on December 3, 2020.

You can practice answering this question, as well as over 160 other common job interview questions for Client Relationship Specialist by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

24/7 availability24/7 availability
He will never make you feel intimidatedHe will never make you feel intimidated
The current version is freeThe current version is free

Worth a try?