We analyzed 1,580 interview reviews for Costco Wholesale from various job sites, social network groups and forums.
Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.
12 frequent non-technical questions at Costco Wholesale:
According to our research, hiring managers at Costco Wholesale ask soft skills interview questions 2.6x more than at other companies:
1. How would you handle a customer with difficult behavior?top question
How to answer
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
About Yourself
Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around. Do you have certain principles, or methodology, to deal with difficult people? Do you have strong people skills, are you good at conflict resolution? Are you high on emotional intelligence? Can you give an example?
About The Company
What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Knowing their line of business or industry, what can be some examples of difficult customers? Do your research.
About The Fit
A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.
Pro Tip
One methodology for diffusing a difficult situation is called “the triple A” approach:
- Acknowledge - what the other person is feeling,
- Apologize - for the way the other person is feeling,
Admit - that there was an issue that you are working on to get it resolved.
If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.
Statistics
This question is asked 2.5x more frequently at Costco Wholesale than at other companies.
2. Tell me about a time when you've resolved a problem for a frustrated customer
How to answer
Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.
About Yourself
Think of a time when, as a customer, you had a problem with a company. How did you feel? How did you want to be treated? How would the situation ideally be resolved? If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer? What was the critical factor in a successful resolution of the situation? Try to define your principles or approach.
For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.
About The Company
Every company relies on customers. Research the Сompany you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform). Based on your research, how does the company treat customers? How do they resolve customer issues?
About The Fit
How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.
Pro Tip
A disgruntled customer generally just needs someone to listen to them.
The three A’s of customer service can help diffuse the difficult situation:
- Acknowledge the customer's feelings,
- Apologize for the customer's experience,
Admit the customer is experiencing an issue and you will do your best to assist them.
Add the extra “A” and Ask for the customer's contact information so you can update them on any progress on their issue.
Statistics
This question is asked 2.6x more frequently at Costco Wholesale than at other companies.
3. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
How to answer
Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.
About Yourself
Think of the times you had to deal with conflict. What were the different ways you were able to address the situation? If you were the cause of the conflict, how did the other person talk you down from the conflict? What were the key lessons you learned through your experience?
About The Company
Research the company and its culture. What do they value? Is there anything that you can find about how they deal with conflict resolution? Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.
About The Fit
What have you found out about the company’s culture and job description? Are they looking for someone who can take charge and resolve conflict?
Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.
Use the STAR method to frame your story.
Pro Tip
A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.
If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.
Statistics
This question is asked 4.6x more frequently at Costco Wholesale than at other companies.
4. Tell me about yourself
How to answer
This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.
About Yourself
What is your current occupation? Define yourself professionally in one statement. Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills? Try to give some numbers to support your statement.
About The Company
Research the Company. Based on what you know about the company and the job description, why are you interested in the position you are applying for?
About The Fit
Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position? Can you support your statement with relevant examples from your past experiences? Try to be concise and stay within 1-2 minutes.
Pro Tip
You can also end with a question like “Do you know what the current needs in the company/department are, where my skills and experience can help?" That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.
Read our blog post to learn more about how to answer this question.
Statistics
This question is asked 51% less frequently at Costco Wholesale than at other companies.
Related blog articles
5. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
How to answer
People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.
About Yourself
Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around.
About The Company
What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Do they have any specific standards and policies?
About The Fit
Using what you found about the company, choose one of your examples that fits best with the company standards and share your story. If it's a customer, how did you turn things around and made a customer happy? If it's a co-worker, how did you diffuse a tense or difficult situation?
Pro Tip
Use the triple A of diffusing a difficult situation:
Acknowledge - what the other person is feeling,
Apologize - for the way the other person is feeling,
Admit - that there was an issue that you are working on getting it resolved.
If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.
Statistics
This question is asked 3.3x more frequently at Costco Wholesale than at other companies.
6. What is your greatest weakness?
How to answer
This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!
Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.
About Yourself
No one is perfect and your interviewer doesn't expect you to be perfect either.
While it is good to be honest and open, it will not help you to put yourself down. What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.
For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!
About The Company
Research the company (website, social media, etc) to learn about the company culture. What personal and professional qualities do they value?
About The Fit
It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.
For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.
Pro Tip
Use this question to sell yourself! It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.
Statistics
This question is asked 38% less frequently at Costco Wholesale than at other companies.
7. Tell me about a stressful situation and how you dealt with it
How to answer
Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket. Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.
About Yourself
Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people. If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.
Most likely, the situation was highly emotional. What helped you persevere? Was there an element that you enjoyed? For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning. However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement. Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment. Now, after a few years, we remember those times as some of the most exciting for our team.
About The Company
What do you know about the company, where you may encounter a stressful situation? Are they working on a major project which is approaching a due date? Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face? These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.
Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?
Do Your Research!
About The Fit
Think of your ideal workplace environment. Does this company feel like it? Do you feel excited and enthusiastic about the kinds of stress you may encounter here? If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement. Explain your approach or rationale and give your example from the past.
Pro Tip
If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your Lessons Learned. However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.
Statistics
This question is asked 35% more frequently at Costco Wholesale than at other companies.
8. Describe a time you went above and beyond for a customer
How to answer
This question lets the interviewer know how well you think on your toes and how great your customer service skills are.
About Yourself
Think about the time you were a customer, how were you treated and how could your experience have been made the best. Now think about the time you had to help a customer. What did you do to make that experience unforgettable for the customer?
About The Company
Think carefully about the company and what they are looking for. Read online reviews and any other available information. What are their standards for treating customers? What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
About The Fit
Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer. Frame your story in terms of your STAR method:
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.
Pro Tip
Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.
Statistics
This question is asked 47% more frequently at Costco Wholesale than at other companies.
9. Describe a time when you resolved a conflict with a colleague in your past role
How to answer
Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.
About Yourself
Think of the times you had to deal with conflict. What were the different ways you were able to address the situation? If you were the cause of the conflict, how did the other person talk you down from the conflict? What were the key lessons you learned through your experience?
About The Company
Research the company and its culture. What do they value? Is there anything that you can find about how they deal with conflict resolution? Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.
About The Fit
What have you found out about the company’s culture and job description? Are they looking for someone who can take charge and resolve conflict?
Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.
Use the STAR method to frame your story.
Pro Tip
A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.
If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.
Statistics
This question is asked 2.8x more frequently at Costco Wholesale than at other companies.
10. What do you do if you disagree with someone at work?
How to answer
In the workplace, it is not always possible to agree with everyone since we are all human beings and have our own unique thought processes. This question helps to find out how you handle situations of conflict and disagreement with other people at work and whether the disagreement is controlled or acrimonious. The interviewers will also note whether your response shows that you will fight, give in, or seek proactive resolution.
About Yourself
Think of the times you had to deal with disagreement with your co-workers. What were the different ways you were able to address the situation? Did you try to look at the matter at hand from the other person's perspective or did you always stick with your own viewpoint? What were the key lessons you learned through your experience?
About The Company
Research the company and its culture. What do they value? How do they deal with conflict resolution? How do the employees value each other? Do they have any specific standards and policies?
About The Fit
Your response should show that you are reasonable and thoughtful, always trying to keep the situation under control, avoid disputes if you feel that dialogue may become aggressive.
Tell the interviewer that if you disagree with someone, you
- always focus on facts;
- listen to the points they are presenting;
- never attack his or her ideas and beliefs, because that's not at all helpful or productive;
recognize the good.
These statements will help you to highlight your skills like listening, communication and emotional intelligence.
Give examples from your own experiences of how you used politeness and adaptability. Phrases such as “What you are saying may be correct, but I do not think it is applicable in this situation,” “I think ABC is a better solution. What do you think?” Or “Can we try out this option instead?” show how you master potential conflict situations.
Pro Tip
Emphasize that you look at professional differences of opinion as a positive thing. Remember that even though it is important to put your views forward, it is also important to understand what the other person’s views are. Explain that your goal is not to win but to clear the air in any disagreement at work for the benefit of the company.
Statistics
This question is asked 6.0x more frequently at Costco Wholesale than at other companies.
11. Why did you leave your last job?
How to answer
This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company. Remember, never speak ill of your old company (this will not go over well).
About Yourself
Most likely, there are three possible reasons you left or are leaving your last job:
- You are looking for a career change,
- You are unhappy with your current employment,
You were let go.
Whatever the reason, it's best to always speak in a positive light.
About The Company
Based on your research about the ompany and the position, what do you like most about the company?
About The Fit
If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.
If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.
If you were let go, focus on the positive. Share your accomplishments at your previous employment.
Pro Tip
Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!
Statistics
This question is asked 38% less frequently at Costco Wholesale than at other companies.
12. Where do you see yourself in 5 years?
How to answer
This question belongs to a family of behavioral, or even more precisely, reflective questions. The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.
About Yourself
Presumably, you are interested to grow professionally. Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is a Myers&Briggs-based test), research the internet on what career paths are possible with your skills and current job. What challenges do you like overcoming? For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position. However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.
About The Company
Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general. Is the business expanding, are they opening new locations, or starting new projects? Or are they heavily automating and cutting staff? Let’s say you are applying for a UX designer position for a brand-new product. In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.
On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!
About The Fit
And of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes. However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position. If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position. Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.
Pro Tip
This question gives you a good opportunity to showcase your Key Selling Points (e.g. “as I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.
It is generally NOT a good idea to say something like “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.
Statistics
This question is asked 76% less frequently at Costco Wholesale than at other companies.
This page has been updated on March 30, 2020.
