Interview questions at easyJet

We analyzed 238 interview reviews for easyJet from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at easyJet:

Tell me about a time when you've resolved a problem for a frustrated customer
Tell me about a stressful situation and how you dealt with it
Describe a time you went above and beyond for a customer
Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?
Tell me about a time how you worked effectively under pressure
Have you been in a situation where you didn't have enough work to do?
Describe a time when you resolved a conflict with a colleague in your past role
Where do you see yourself in 5 years?
What one skill do you possess that you think will be the most important to a hiring manager?
What is your greatest weakness?
Tell me about a time when a customer or a coworker got upset with you
Tell me about a time you had a poorly performing team member
Tell me about a time when you were given little direction on a job assignment and how you were able to complete it
Tell me about a time when you had multiple competing deadlines and how you managed them
Tell me about a time when you failed to meet a deadline. What did you learn?
Tell me about a time when someone criticized your work in front of others. What did you do?

According to our research, hiring managers at easyJet ask soft skills interview questions 38% more than at other companies:

easyJet interview question statistics

1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 7.3x more frequently at easyJet than at other companies.

2. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket.

Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people.

    If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional.

    • What helped you persevere?
    • Was there an element that you enjoyed?

    For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning.

    However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement.

    Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment.

    Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    • What do you know about the company, where you may encounter a stressful situation?
    • Are they working on a major project which is approaching a due date?
    • Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face?

    These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do your research.

  3. About The Fit

    Think of your ideal workplace environment.

    • Does this company feel like it?
    • Do you feel excited and enthusiastic about the kinds of stress you may encounter here?

    If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement.

    Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your lessons learned.

However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 3.0x more frequently at easyJet than at other companies.

3. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 3.5x more frequently at easyJet than at other companies.

4. Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the times you had to help a customer. What did you do to make that experience unforgettable for the customer? How did you exceed expectations?

  2. About The Company

    Think carefully about the company and what they are looking for. Have you found any reviews online that can help you identify what the company's greatest challenge is? What are their standards for treating customers?

    Do your research.

  3. About The Fit

    Think of the company's standards and ideals and connect those with your skills and qualifications.

    If you can remember more than one example, choose the one that fits best with the company industry and standards. Make sure you describe the positive outcome both for the customer and the company.

    Use the STAR method to craft your story.

Pro Tip

Showing you have compassion and empathy for customers is always the best way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 5.2x more frequently at easyJet than at other companies.

5. Tell me about a time how you worked effectively under pressure

How to answer

Employers want to know if you’re able to work efficiently in a dynamic environment and whether you’re prepared to go the extra mile.

They try to get a sense of how you handle on-the-job stress because it is important for them to hire a person who can coolly evaluate situations, stay focused, take charge and simply get the job done.

This question helps prospective employers to assess your capacity to work under pressure and appraise your decision-making, problem-solving, organizational, and time management skills.

  1. About Yourself

    Think of a previous professional situation in which you displayed excellent ability under pressure.

    Use the STAR method to describe that scenario during the interview, and explain the actions you took to diffuse the situation.

    • Does pressure help you to stay motivated, productive and work more efficiently?
    • Do you consider stress and pressure as your learning experience which helps you grow?

    If yes, it is great to mention.

  2. About The Company

    Do your research about the company you are aiming for.

    • What are the company’s plans, for example, will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?
    • How might this impact you and how you deal with pressure?
  3. About The Fit

    It is important you provide an answer that proves you’re perfectly capable of keeping your cool in difficult and stressful situations.

    Relate it to the job you’re interviewing for; talk about how the particular experience can help you succeed in the job.

    For example:

    In my last job, we had a project to complete in 4 days where it usually took 10 days. There was a lot of panic by some team members, but I ensured everyone that if we concentrate on the task and work real hard, we can complete the project. It took a lot of overtime, and the last day we were in the office until 2 AM, but we managed to finish it to everyone’s satisfaction. It was hard work, but I really enjoyed that experience."

Pro Tip

Do not present answers like “stress cannot affect me” or “I can stay away from pressure,” because everyone is affected by stress or pressure at one time or another.

Also, never talk about a time where feeling pressured was a direct result of your own actions.

If your answer indicates that you work at the same high level with pressure or without it, the interviewer will be more impressed.

Remember the saying: “When the going gets tough, the tough get going.”

Statistics

This question is asked 22.6x more frequently at easyJet than at other companies.

6. Have you been in a situation where you didn't have enough work to do?

How to answer

All of us hear about the tight deadlines at work when people try to do their best to complete tasks on time.

On the other hand, a phrase like "I don't have enough work to do" is not the kind of complaint you hear very often. But it happens now and then, and it can be a problem.

When it’s a slow day at work, it’s hard to stay motivated. It can even make you question whether this job is really worth your time and talent.

So, it is a great opportunity to highlight your initiative, decisiveness, goal-orientation, readiness for self-improvement and, in some cases, your interpersonal skills.

  1. About Yourself

    • Have you ever had a lack of work in the workplace?
    • How did you feel about that?
    • Did you accept it, or did you try to find something valuable to do?
    • Did you sit and wait for further instructions or did you search for new assignments to complete?

    Clearly, it is better to be doing something useful and valuable in these circumstances, and not giving the impression of a lazy and passive candidate with no interest to grow professionally.

    It can be something less significant such as cleaning your desk and organizing your documents, or something more relevant to the job such as reviewing an old to-do list for projects you put off, planning your work ahead, taking online courses to improve your skills or to get new ones, offering to take on additional responsibilities, helping other coworkers with their tasks, etc.

  2. About The Company

    Research the company and its culture. What kind of challenges are they facing?

    Review the job description to determine what you may be expected to be doing in this job.

    • How would your performance be measured?
    • What will your responsibilities be?
    • What will the schedule be?
    • Is it a company with a quiet or a dynamic environment?
    • Will you have the pressure of deadlines?
  3. About The Fit

    Discuss relevant experiences when answering this question. Based on your research of the company, try to highlight exactly those performances that you will probably meet working for the new company. Of course, it would depend on the kind of job you’d have as to what you could find to do.

    Think about your new department’s goals.

    Maybe you'll have a fresh idea for the improvement of the department, maybe you could assist a coworker who has a backbreaking assignment. This approach will make you seem like a team player and a coalition builder.

    Think about the things you might do to better the work product, workplace, work experience and work results. It will make you feel good about yourself, plus, your boss would really appreciate you.

Pro Tip

Maybe for someone too little work sounds like a good problem to have—until it’s the one with which he/she is faced.

Show yourself as a creative, enthusiastic and eager to constantly develop your skills person, a candidate who is not afraid of challenges and who thrives when they appear.

Statistics

This question is asked 174.5x more frequently at easyJet than at other companies.

7. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive.

    Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 4.7x more frequently at easyJet than at other companies.

8. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 69% less frequently at easyJet than at other companies.

9. What one skill do you possess that you think will be the most important to a hiring manager?

How to answer

Employers place a lot of emphasis on finding candidates with the right skills and competencies for their organizations.

Depending on the career sector and profession you choose to work in, there are very specific skills, abilities and knowledge needed to do the job well.

The interviewer asks this question to make sure you will be a good fit with your skills and experience and will be a great addition to their team.

  1. About Yourself

    If you’re not sure which skill would be best to share, consider your previous work experiences.

    • Where did you excel?
    • What would your peers say you’re especially proficient at?
    • Have you ever received recognition for meeting a particular objective or excelling in a specific area?If so, your skills likely assisted you in reaching this achievement.
    • What personal talents or attributes helped you meet that milestone?

    Ask former coworkers or managers to help you to determine your strengths that made you unique. Imagine yourself as a manager who needs an employee to fill the position you are currently applying for.

    What would you as the manager expect from a candidate for this job?

  2. About The Company

    Start by reviewing the job description and making note of any required skills or abilities that match your own.

    The job posting is a great guide for what employers want to see in candidates. In addition to job requirements, consider the depiction of the company and its culture in the job description.

    Be sure to research the company by reviewing its website for additional information to get to know what skill you should mention.

  3. About The Fit

    It’s important to highlight your best hard and soft skills (your Key Selling Points) to position yourself as a well-rounded candidate.

    Though you may have several different areas of strength, include only those that are relevant to the job. Adaptability, critical thinking, problem-solving, creativity, and effective communication – it is the list of most common soft skills that can be helpful in any job, so you can choose the one to share with the hiring manager that best describes you.

    But to make your answer stronger, the skill should be specific to the job you are applying for. Be certain to give examples of how this skill helped you in your last job.

Pro Tip

It is important to be able to distinguish your skills from personal qualities. The first are acquired in the process of work and training, and the second characterize you as a person.

Statistics

This question is asked 4.4x more frequently at easyJet than at other companies.

10. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 63% less frequently at easyJet than at other companies.

11. Tell me about a time when a customer or a coworker got upset with you

How to answer

Why do interviewers ask this question?

They want to know how you handle stressful situations at work while remaining professional, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

The question is a good opportunity to demonstrate your people skills like conflict management ability and general interpersonal skills.

  1. About Yourself

    Obviously, you can remember at least one situation from your experience when someone was frustrated because of you at work.

    • How did you feel?
    • Why did it happen?
    • Was the frustration justified?
    • What would you do differently if you knew the situation would end like this?

    If the problem was with a customer, how did you turn things around and make the customer happy? If it was a coworker, how did you diffuse a tense or difficult situation? Try to define your principles or approach.

  2. About The Company

    Research the company you are applying to and try to find out what their standards of customer or staff working relations are.

    Based on your research, how does the company treat customers?

    • How do they resolve customer issues?
    • How does the company value its employees and how do the employees value one another?
    • What does the company do to mitigate awkward situations?
    • How do they handle customers’ complaints?
  3. About The Fit

    Give an example that demonstrates that your approach to resolving frustrations at work is in line with the company policies.

    Tell the interviewer how professionally you turned a negative situation into a positive one.

    Discuss how you

    • maintained control of yourself and stayed calm
    • used your best listening skills
    • sincerely apologized for your actions (or lack of actions)
    • expressed sympathy for the experience of the frustrated person
    • and, finally, offered a solution that helped to resolve the issue.

    Try to conclude your answer with your lessons learned and show the interviewer that you would not have such a situation again in the future.

Pro Tip

This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

Use the STAR method to frame your story.

Statistics

This question is asked 16.7x more frequently at easyJet than at other companies.

12. Tell me about a time you had a poorly performing team member

How to answer

Underperforming employees can appear at any job.

Each person performs his/her tasks on schedule, and the entire team works together to get the project done, but there may be times when one team member is exhibiting low or poor performance and generally displays a lack of motivation. It can affect the entire team.

This question addresses your collegiality and your ability to work on a team. The interviewer would like to know if you can successfully motivate others without it coming across as condescending.

  1. About Yourself

    Ask yourself the following questions based on your own experiences.

    • Do you like working on a team?
    • How well do you work in groups, and what role do you tend to take on in a team project (for example, leader, mediator or follower)?
    • Are you easy to get along with?
    • What can you do to support other team members?
    • How do you act to help to minimize the damage of poor performance to the project?
  2. About The Company

    Research the company ahead of time so that you can present yourself as someone who would fit seamlessly into their team culture.

    The example you use to respond to the question should be relatable to the company you are applying to.

  3. About The Fit

    You need to demonstrate to the interviewer that you are both enthusiastic about teamwork and that you get along with colleagues.

    Be ready to provide a viable solution to this common work situation. Use a scenario when your encouragement was well received and resulted in a positive change or outcome. Emphasize that you always try to create a friendly environment with your team members.

    Here is a simple and honest example:

    "As a server at “ABC,” I was working with a difficult coworker who refused to contribute to the preparation for a holiday party. She decided to sit and watch while we worked. I took this opportunity to speak with her in a calm and friendly manner and asked her to do the small odds and ends. She agreed and worked on the place cards and seating cart, which played an important role in the fluidity of the event. Sometimes, people have hidden strengths and weaknesses, you just need to identify them!"

    Indicate how you’ll handle future challenges if they happen.

Pro Tip

Teamwork is important, but when you have one member who isn’t positively contributing to the team, the tone of the team can shift.

Keep your answer upbeat and avoid complaining about previous managers or team members, speak about your actions and approaches rather than theirs.

Statistics

This question is asked 6.3x more frequently at easyJet than at other companies.

13. Tell me about a time when you were given little direction on a job assignment and how you were able to complete it

How to answer

Ambiguity is inevitable in every business sector and will arise in one form or another.

Unclear or insufficient understanding by employees of the What, How and When of an assignment, often leads to both incorrect execution of tasks and failure to obtain the desired result. That’s why creativity is an important attribute in new and potential employees.

Asking this question, the interviewer wants to hear about your decision making and critical thinking skills and wants to know how you might come up with unique ways to meet this kind of a challenge.

  1. About Yourself

    Describe decisions from your experience that you made when not having all of the pertinent information for completing an assignment at work.

    • How do you cope when you face a challenge you’ve never previously experienced?
    • Are you the type of person who jumps right into solving problems, or do you first carefully assess the situation?
    • Are you the type of person who always tries to solve the problem on your own before asking for help?
    • Will you step up to improve things or sit around waiting for more instructions?
  2. About The Company

    Based on your research of the company, what are their current needs?

    • What problems and obstacles can the employees face with this position?
    • What are the expectations for the position you are applying for?

    From the job description, have you been able to find out what duties you'll be taking on?

  3. About The Fit

    This is your chance to show your problem-solving skills like creative independent thinking, decision making and logic.

    Show the interviewer that you are a quick learner, a capable and confident person who knows how to think, evaluate, detail, and concretize.

    You can use a form of the following as part of your answer, adding your own job-related details:

    Ambiguity is a large part of my daily reality. I always do the best with the information I have to keep projects moving. I often find myself making decisions wishing I had just a little bit more data. In these cases, I look at everything I have, work out my plan, run the numbers, create what-if scenarios for several variables and select the best possible option.’ Hint, don’t use this sentence word for word.

    Tell your story using the STAR method, which will help you effectively organize your response when answering this type of question.

Pro Tip

Be sure to include the success you saw in your sound decision-making and emphasize how the situation helped you grow in your professional area and how it will be helpful if the company hires you.

Statistics

This question is asked 5.6x more frequently at easyJet than at other companies.

14. Tell me about a time when you had multiple competing deadlines and how you managed them

How to answer

Why do interviewers ask this question?

Your answer will help them to gauge your ability to discuss your time management skills, your understanding of the importance of managing multiple projects, and overall decisiveness on the job.

It will also help them to understand your sense of urgency and to get an idea of how well you will perform in such circumstances.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and use your skills to find the right solutions.

    Remember situations of tight deadlines at your previous job and the many problems you had to solve on a daily basis.

    Answer the following questions for yourself.

    • How responsible are you?
    • Are you able to cope with different tasks and deadlines without getting yourself in a muddle?
    • How well do you organize your work when you have to juggle multiple projects/clients at the same time?
    • How do you make sure you’re not falling behind?
  2. About The Company

    Research the company and its culture. What kind of challenges are they facing?

    Review the job description to determine what you may be expected to be doing in this job.

    • Do you see any indication of multiple tasks that may have to be completed in tight time frames?
    • How would your performance be measured?
    • What will your responsibilities be?
    • Will you have the pressure of multiple deadlines?
  3. About The Fit

    Discuss relevant experiences when answering this question.

    Give examples of specific deadlines that came together at or near the same time and how you were able to meet them. This will demonstrate the value you provided in the past and help create an impression of success.

    Focus on answering in detail, with an emphasis on how the problems got solved, by using appropriate brevity combined with valid information.

    Show examples of decisiveness in planning, exhausting all avenues of recourse and utilizing proper choices of prioritization.

    Highlighting the ability to work with others or ask for help in order to get things done will show your resourcefulness in the face of adversity.

Pro Tip

Here is an example of an honest and professional answer:

In my previous job I had a deadline for 3 tasks simultaneously. I determined which one had the highest impact on my company and put the 3 tasks in order based on this priority. I estimated how long each task would take and planned the time in my diary. I also asked my manager if he would be able to delegate one of the tasks to my co-worker. We managed to do everything successfully and completed all three projects on time.

Statistics

This question is asked 13.2x more frequently at easyJet than at other companies.

15. Tell me about a time when you failed to meet a deadline. What did you learn?

How to answer

The ability to meet deadlines is crucial in most roles.

However, nobody is perfect, and deadlines will be missed from time-to-time.

This is not a "loaded" or “gotcha” question, designed to catch you. It is a genuine question, asked by the interviewer who knows that there will be times when deadlines pass, and projects go sideways.

  • What they want to know is - how you reacted?
  • Are you someone who is able to turn a negative into a positive or a person who would allow yourself to be sidetracked by such a failure?
  1. About Yourself

    Here are some questions to ask yourself regarding missing and meeting deadlines.

    Knowing the answers to the following questions will help you formulate your answer to the overall deadline question.

    Use them to tell about a specific situation where you missed a deadline but were able to turn it into a positive.

    • Do you take personal responsibility for failing to meet a deadline? (Don’t attempt to put the blame on others, this should be about you)?
    • How well do you work under pressure?
    • What helps you to stay focused when faced with a major deadline?
    • How do you prioritize your tasks?
    • What will you do to keep missing a deadline from happening again in the future?
  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing.

    • What responsibilities will you be tasked with?
    • Will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?

    The job description may also be a good source for understanding what types of tasks might need to meet deadlines.

  3. About The Fit

    When answering a question relating to not meeting deadlines, it is important to look for a story that has a positive outcome regardless of the initial failure to meet a deadline.

    Use the STAR method to tell the story in which something fairly important didn’t go right due to your personal actions (or lack of actions).

    Emphasize that you took personal responsibility for the shortcoming and talk about what you did to improve the situation, how you were able to turn the situation into a positive and what you did to prevent it from happening again.

    Ensure the hiring manager that you learned your lesson and have practiced good work habits since that time.

Pro Tip

Here is an example of a possible answer to this tough interview question.

Last year I missed a project deadline for an important client because I underestimated the need for support staff on the project. Despite working overtime, I missed the deadline by three days. When I realized that the deadline was fast approaching, I called the client and apologized for the delay (as well as informing my boss). I took full responsibility for the inconvenience and provided a new timeline that I could meet. I met the second deadline that I promised the client, and they were impressed with my transparent and honest attitude throughout the process. Since then I have not failed to meet a deadline."

Statistics

This question is asked 7.5x more frequently at easyJet than at other companies.

16. Tell me about a time when someone criticized your work in front of others. What did you do?

How to answer

Everyone has been criticized at one point or another in life and at work.

The ability to handle criticism and respond to it appropriately is half the battle in any job situation.

This question is another way of asking about recognizing your weaknesses and doing something about them.

Asking this question, interviewers want to determine if you are a team player, to gauge how you respond to stressful situations and whether you can take criticism, suggestions and corrections with the right attitude.

  1. About Yourself

    Remember a situation from a previous job when someone criticized your work in front of other co-workers.

    • When you had such an unpleasant experience, how did you handle it?
    • How did you feel at that moment?
    • Did critiquing of your work make you defensive, angry or undervalued?
    • Or did you own up to the criticism and develop a way to improve your work going forward?
  2. About The Company

    Research the company. Read the job description carefully and the list of responsibilities required.

    What challenges and kinds of situations may you face in your new role?

  3. About The Fit

    To be a good employee, you’ve always got to be open to criticism.

    If you’re not open to criticism, then you’re not coachable. If you’re not coachable, then you’re less valuable than you could be.

    If you can’t think of an example from work, offer an example of a school project, internship, etc. But don’t say you have never been criticized.

    Using the STAR method, explain a situation where a real person gave you a critique in front of others. Provide relevant details and data as this will help provide an accurate picture of the scene.

    Here is an example of an answer:

    In my previous work as a blog writer, I accidentally missed an important sentence from the text that was very critical for the context of the whole article. When we had an organizational meeting where all the staff was present, the supervisor told me about it. I was embarrassed but took the criticism in a positive way because it was really a constructive one and, after all, the error was completely my fault. However, I did not let it shake my self-confidence; instead, I used it to help me improve the quality of my work. I respected his criticism, kept working more efficiently and at the end of the month I completed 2 more articles without a single mistake.”

Pro Tip

Dealing with criticism doesn’t have to be as hard as it seems. Criticism may initially hurt our ego, but in the end, it helps improve our work product.

Statistics

This question is asked 17.4x more frequently at easyJet than at other companies.


This page has been updated on October 14, 2020.

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