Interview questions at Flight Centre Travel Group

We analyzed 794 interview reviews for Flight Centre Travel Group from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at Flight Centre Travel Group:

Tell me about a time when you've resolved a problem for a frustrated customer
Describe a time you went above and beyond for a customer
Tell me about your greatest professional accomplishment
Tell me about a difficult work situation and how you overcame it
Where do you see yourself in 5 years?
What are your long-term goals?
Tell me about your work experience. What was the most interesting?
Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?
Tell me about a stressful situation and how you dealt with it
Give me an example of a goal you reached, and tell me how you achieved it
Describe a time when you had to overcome a significant obstacle on a job
Why did you leave your last job?
What were your responsibilities in your last job?
What are your salary requirements?
Describe a time when you led by example
Why were you successful in your last role? Give a supporting example

According to our research, hiring managers at Flight Centre Travel Group ask soft skills interview questions 14% more than at other companies.

Flight Centre Travel Group interview question statistics

1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 3.1x more frequently at Flight Centre Travel Group than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

2. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 4.6x more frequently at Flight Centre Travel Group than at other companies.

3. Tell me about your greatest professional accomplishment

How to answer

Of all your accomplishments (and I am sure you’ve had a great many of them!), you should choose the one most relevant to this job position.

  1. About Yourself

    Write down your Key Selling Points - your top 3-5 skills that make you a strong professional.

    Write down a list of your top 3-5 professional accomplishments that you are most proud of. No need for lengthy descriptions, just 1-2 words for each one to help you recall each situation.

    Make sure you have developed the story behind each accomplishment and have a strong command of the details of what happened so that you can tell the story clearly and distinctly.

    Along with each accomplishment, mark which of your Key Selling Points they showcase. How exactly?

  2. About The Company

    Based on your research of the company, what are their current needs?

    • What are the major projects going on?
    • What are the expectations for the position you are applying for?
  3. About The Fit

    Try to imagine yourself being an employee of the company you are applying to, say, at your 6th month into the job.

    • Which of your Key Selling Points and accomplishments would be most relevant to the company?
    • What “have you accomplished at your new job?”

    Choose the most relevant accomplishment from your list and then practice telling your story.

Pro Tip

Most enterprises are now going through major transformations, often called Digital Transformation.

Do your research on what it means and what is often involved, to get a better idea of the current goals and environments in companies. But one thing that definitely characterizes this transformation is striving for agility.

In particular, for startups (if you are applying to a startup or a small business), agility is their middle name, in order for them to survive among bigger sharks in the market.

So, demonstrating qualities like agility and adaptability should generally be helpful and quite a safe choice in most circumstances today.

Statistics

This question is asked 2.3x more frequently at Flight Centre Travel Group than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Why do interviewers ask this question?

AThey want to know why you think the accomplishment you chose is your greatest, to give them an idea of what you think is important

BThey want to hear a specific example of your work to see if your problem solving skills fit in with the issues and problems their company might be experiencing

CThey want to know if you are a great multitasker who can get 10 different things done by the end of the day, no matter how long you have to stay at work to complete it all

Now that you have read some of our recommendations, you may wonder: “Ok, so what’s next? I seem to understand these concepts quite well and they kind of make sense to me, but how do I make sure my answers are actually in accordance with these recommendations, and I will stand out as a strong candidate in my upcoming interview?”

Good question. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit.

There are two ways how you can leverage Mr. Simon’s expertise to help you shine your best:

  1. Go ahead and practice with the Mr. Simon app - it is a completely free, fun and helpful experience!
  2. Request a mock interview with a real human career mentor. During the session we will help you identify your Key Selling Points to emphasize in the interview, and to present them in a way that strongly communicates your value to the company. The 1-hour session costs USD 79.99 and is supplemented by 2 weeks of support via email, free of additional charge.

To request the session, shoot us an email to coaching@mrsimon.ai and attach your resume and job description to expedite the process.

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4. Tell me about a difficult work situation and how you overcame it

How to answer

Everyone faces some awkward, difficult, and possibly even dangerous situations on the job once in a while.

The interviewers aren’t asking you this question to remind you about any stress you have experienced in the past or so that you can complain about your old job. They are asking you this question to see how you handled the situation.

It says a lot about you as an employee and as a person. They want to know how you will deal with an unprepared situation that might arise during your work tenure.

  1. About Yourself

    Try to think of a time when outside forces created a stressful situation.

    • What was the context?
    • What was the challenge?
    • Did you step in?
    • Were you able to create a solution that could make everyone happy?
    • What did you learn from that situation?
    • How would you handle this situation should it happen again in the future?

    Avoid examples that make you seem indecisive or uncertain, and keep your answer positive.

    This is your chance to show that you have problem-solving skills. Showcase these skills using the STAR method, which will help you effectively organize your response when answering this type of question.

  2. About The Company

    Do your research about the company. What challenges and kinds of situations may you face in your new role?

    Read carefully the job description and the list of responsibilities required.

  3. About The Fit

    Do your best to ensure your interviewer that you are a person who can identify, isolate, and solve problems.

    Ultimately, it doesn't matter how big of a difficulty you had with any particular project. What really matters is the process of how you overcame that difficulty and whether you are capable of handling difficult situations in the future.

    Choose your example wisely: if you're looking at a team leader or manager role, it might be better to talk about a people issue rather than technical.

    If you're looking at a developer or architect role, then highlight something more technical.

    Name your soft skills as well, such as project management, dealing with difficult people, pushing back requirements that were inadequate, etc. Talk only about your fits which are relevant to the job you want to get.

Pro Tip

Any company would prefer to hire a mature person, capable of rising above complex situations.

Therefore, make it a point to describe a situation in which you utilized your strong personal and professional skills. Emphasize how the situation helped you grow in different aspects of life.

Statistics

This question is asked 6.0x more frequently at Flight Centre Travel Group than at other companies.

5. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 56% less frequently at Flight Centre Travel Group than at other companies.

6. What are your long-term goals?

How to answer

Even in this age of the so-called Gig Economy, employers are always looking for people who can become their strong and loyal “soldiers,” a part of their “army” to help them conquer their market share against their competitors.

So, even if at this moment this job may be a temporary contract, you never know what opportunities may present themselves to you in this company.

Trust me, your hiring manager doesn’t know either!

So, be open to opportunities and use this question to emphasize how your personal goals correspond with those of the company.

  1. About Yourself

    Start with honestly assessing yourself. (At this moment, you are not sharing these thoughts with anyone, so be as open as you can).

    Imagine that you have all the resources in the world and that all roads are open for you.

    • How would you use them?
    • Which road(s) would you choose?
    • What do you see on the horizon in that direction?

    Be audacious and don’t limit yourself. There is no longer a perspective than “long-term,” so be as futuristic as you possibly can.

    List a few “road” options that you would be enthusiastic about going down.

    For example, this list may be as broad as the following:

    • writer
    • choir director
    • software engineer and architect
    • CEO of a unicorn startup company,
    • entrepreneur.

    As William Shakespeare once said, “We know what we are, but we know not what we may be.”

  2. About The Company

    Now, look at the company.

    • What is the industry they operate in?
    • What is the position you are applying for, and what are potential career growth possibilities within the department, company, and industry?
  3. About The Fit

    Which of your “road” options correspond best with the opportunities presented by this company?

    Highlight this option and focus on it. Imagine, in as much detail as you can, going down this road.

    What would be the major milestones for you, in order to move towards your goal?

    Describe the chosen option by focusing on the first 1-2 milestones, and by presenting it in light of company goals and current initiatives.

    For example, if you are applying for a project manager position in a corporation engaged in the education industry, and your “road” option is “CEO,” your next career step may be a program manager, or an innovations and research manager.

    Explain why you are enthusiastic about reaching these goals, and what makes you think you have the necessary traits and skills to reach them.

    How can the company benefit from these traits and skills of yours already today, in the current role you are applying for?

Pro Tip

Framing your answer in the same terms used by the company will help ensure the interviewer can easily understand your language and help both of you to be “on the same page.”

The easier you make it for the interviewer, the better are your chances they will “vote” for you over other candidates.

Statistics

This question is asked 87% more frequently at Flight Centre Travel Group than at other companies.

7. Tell me about your work experience. What was the most interesting?

How to answer

This question lets an interviewer gauge what makes you tick and whether the job you are applying for corresponds with your areas of excitement and enthusiasm. Such a fit will earn you important points for being a viable candidate.

  1. About Yourself

    Review the details that you shared in your resume. Select the three to five best points to highlight and relate to the position to which you're applying.

  2. About The Company

    Carefully research the company and the job description.

    Find out what duties you'll be taking on to determine which of your top skills to emphasize. Try to find out what current challenges they are trying to solve by opening this vacancy.

  3. About The Fit

    Knowing the duties for which you will be responsible will help you identify which prior experiences to highlight.

    How well you connect your previous experiences with the job requirements can tell the interviewer how prepared you are for this role and how enthusiastic you will be about your job.

Pro Tip

Do not start your answer with "as you can see from my resume," even if you have listed those skills and qualities.

Instead, tell a story showing that you can solve problems similar to their current challenges and that you are enthusiastic about this.

You can best do this through constant practice of your STARs.

Statistics

This question is asked 2.3x more frequently at Flight Centre Travel Group than at other companies.

8. Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the times you had to help a customer. What did you do to make that experience unforgettable for the customer? How did you exceed expectations?

  2. About The Company

    Think carefully about the company and what they are looking for. Have you found any reviews online that can help you identify what the company's greatest challenge is? What are their standards for treating customers?

    Do your research.

  3. About The Fit

    Think of the company's standards and ideals and connect those with your skills and qualifications.

    If you can remember more than one example, choose the one that fits best with the company industry and standards. Make sure you describe the positive outcome both for the customer and the company.

    Use the STAR method to craft your story.

Pro Tip

Showing you have compassion and empathy for customers is always the best way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 3.8x more frequently at Flight Centre Travel Group than at other companies.

9. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket.

Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people.

    If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional.

    • What helped you persevere?
    • Was there an element that you enjoyed?

    For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning.

    However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement.

    Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment.

    Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    • What do you know about the company, where you may encounter a stressful situation?
    • Are they working on a major project which is approaching a due date?
    • Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face?

    These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do your research.

  3. About The Fit

    Think of your ideal workplace environment.

    • Does this company feel like it?
    • Do you feel excited and enthusiastic about the kinds of stress you may encounter here?

    If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement.

    Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your lessons learned.

However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 44% more frequently at Flight Centre Travel Group than at other companies.

10. Give me an example of a goal you reached, and tell me how you achieved it

How to answer

Hiring managers ask this question because they want someone who is not just goal-oriented but also is able to achieve those goals.

They want to see if you are the right person who knows how to utilize your strengths, to gauge your potential to fulfill your given responsibilities.

Asking this question, they are able to get to know if you can set personal and career goals and then dedicate yourself to achieving them.

And, most importantly, they want to understand how you view success, failure, and risk-taking.

  1. About Yourself

    Think of an example from past work (or student experience if you are just starting out in your career).

    Choose an example that shows several competencies and your best personal qualities.

    Tell your story using the STAR method. Keep it professional, not personal.

    • What was the situation that led to setting your goal?
    • What steps did you take to achieve your goal?
    • How did it help you, your team or your employer at the time?
    • What did you learn? What challenges did you overcome?
    • How did this help you get to where you are today?
  2. About The Company

    Based on your research of the company, what are the current goals and environments?

    • What are the expectations for the position you are applying for?
    • What skills and qualities do they value the most?
    • What will you be responsible for?

    Make sure your qualities match the values and qualities that the company is looking for.

  3. About The Fit

    Give an example of a goal you both set and achieved.

    Ideally, this should be a professional goal, such as improving time management skills, achieving new performance targets or learning a new skill.

    Your answer should provide a list of the steps you took towards your goal.

    Keep this section brief, as they are more interested in finding out what you have learned from the process and how you will use this in your career.

    Talk about how achieving your goal has made you more aware of your strengths and weaknesses, giving you a better understanding of how to approach your work assignments.

Pro Tip

Having a goal that you have set and reached shows that you have determination, drive and can finish what you set out to do.

Here is an example of how you can answer this question:

When I started working for XYZ, I wanted the title “Employee of the Month”. It was a motivational and challenging task for me. I liked the work and the people I worked with and set out to help my colleagues, supervisors and clients in every way I could - which is something I would have done anyway. The third month I was there, I was honored as the Employee of the Month. It was good to achieve my goal, and I actually found myself in a management position pretty quickly, I think, because of my positive attitude and perseverance.

Statistics

This question is asked 11.2x more frequently at Flight Centre Travel Group than at other companies.

11. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

Statistics

This question is asked 2.4x more frequently at Flight Centre Travel Group than at other companies.

12. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 16% less frequently at Flight Centre Travel Group than at other companies.

13. What were your responsibilities in your last job?

How to answer

This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.

Even if you have never done exactly this specific kind of job, usually you should be able to name a few “transferable” skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.

  1. About Yourself

    Remember your last (or current) job and compile a list of things you had to do while working there.

    If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

    Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

  2. About The Company

    Research the company and the job description.

    • What do you expect to be doing in this job?
    • How would your performance be measured?

    List a few items in bullet points.

  3. About The Fit

    Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

    Craft your stories using the STAR method.

Pro Tip

Optionally, you can end with a question like “Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 3.4x more frequently at Flight Centre Travel Group than at other companies.

14. What are your salary requirements?

How to answer

This question seems factual, but it gauges how well you value yourself and how well you know your industry.

This is your opportunity to present yourself as a qualified professional and get a proper salary!

Read on to learn how you can answer this question with confidence, using an analytical approach. The answer may be given as a range or as a single target number.

  1. About Yourself

    The first thing to research is the salary range for your role in the market. What is the industry standard?

    Next, think of your qualifications for the role. Weigh in your traits, skills, education, and experience. Try this exercise, draw a line on a piece of paper where on the left side sits a complete beginner, and on the right side - the best professional in the world the company may try to invite for the role. Where do you position yourself?

    Now, remember that once you start in your new role, your qualifications will be growing fast, due to all the new experience you will be gaining - consequently, your value will rise as well. Your salary, on the other hand, will not increase as quickly. So, try to imagine where your qualifications will bring you, on that scale, in about a year into the new job.

    Map the scale against the industry range. Now you should be able to come up with an objective figure, as opposed to pure speculation.

    This is not real math, however, so your number cannot be very precise, of course. Define a range, which starts with the minimum that will keep you satisfied a few months into the job, and the maximum which, a year into the job, will give you the lifestyle you would ideally like to have at that time.

    Make sure the range stays within 40%-60% between extremes. Remember, the higher the position up the ladder, the wider the range can be. What is the number in the middle? Will you feel comfortable with this number?

  2. About The Company

    Research the company and find out what they are paying. The best places to find this information are Glassdoor, LinkedIn, PayScale and other similar websites.

  3. About The Fit

    Based on your research, does the company fit your desired salary range?

    Now, whether you should be giving a range, or a single target number is a matter of debate. I personally think that a single number, given in a suggestive manner, is better than the range, because when given a range, they may logically gravitate towards the lower end, especially since you’ve said that the lower number is acceptable.

    One example of how to structure your answer of a single target number is this:

    I have done my research and based on the average for the industry, location, and my level of expertise, something like XXX seems reasonable to me. What do you think?

    Besides giving the factual answer that the interviewer is asking for, such an answer will also show you to be someone who takes the initiative, who goes the extra mile, and someone with data-driven and analytical mindset.

Pro Tip

Firstly try asking the interviewer to give you their intended range as budgeted for this role, which is a regular practice in most companies. However, don’t be too evasive and if you see they are not inclined to give you their number, name yours.

Statistics

This question is asked 62% more frequently at Flight Centre Travel Group than at other companies.

15. Describe a time when you led by example

How to answer

You might think that leadership questions are only relevant for management positions, but that’s a common misconception.

Most companies are looking for people with leadership potential even when hiring for entry-level positions. WOWing your interviewer on this question could open the doors for future leadership positions.

Fortunately, you have Mr. Simon at your side to help you achieve greatness!

  1. About Yourself

    • Are you an entry-level person or a seasoned pro?
    • Are you a manager, a team leader a member of a staff or a team?

    In all these scenarios, you probably had a chance at some point to show someone else how to do the job in the best possible way. In other words, you led by example. This is what you need to keep in mind in responding to the question.

    If you managed or led a team, you have already led by example and the the STAR method should be used to provide an answer.

    If you are at an entry-level, you should be still able to answer the question from your own experiences in school or at a summer job.

    Or you might start by thinking of the different leaders you've worked with or whose lives you have followed and identify what their best traits are. Then, identify those skills that you have that are relatable to the leaders you admire.

  2. About The Company

    Review the job description carefully and identify the type of leadership skills required for the role; customize your answer according to their requirements.

    Often, the desired leadership capabilities are spelled right out in the job description. One position may require managing a large team and another may be looking for someone who can take the initiative on special projects.

    Do your research!

  3. About The Fit

    Prepare an example that demonstrates your leadership ability; focus on a somewhat recent example.

    Some of your leadership skills might include taking initiative, communicating a vision, translating vision into reality, inspiring others, making tough decisions, motivating, empowering or developing others.

    The best stories include enough detail to be believable and memorable.

    Show how you were a leader in the situation and how it represents your overall leadership experience and/or potential. At the same time, you must make an effort to keep the story concise. Using the the STAR method will help you stay focused.

    Round out your answer with how your leadership skills would fit with the company culture.

Pro Tip

Start the conversation with the ideal qualities of a leader you admire and then segue into a standout experience that will make the interviewer remember you.

Statistics

This question is asked 7.0x more frequently at Flight Centre Travel Group than at other companies.

16. Why were you successful in your last role? Give a supporting example

How to answer

Questions about your successes allow an employer to learn more about your work ethic and your previous accomplishments.

It helps the interviewer to determine whether you will be driven to achieve such results in the future.

This question also allows to understand how you define success, and what milestones in your career you consider important.

It’s the numbers and the facts that most accurately describe you as a good candidate.

Examples of your successes will be summarized in your resume and you should be ready to elaborate on them in the interview.

  1. About Yourself

    Think of the question as an invitation to discuss the professional characteristics that you're proud of or a particular achievement in your last job.

    • What steps did you take to become successful?
    • What personal and professional qualities did you use to reach your goals at work?
    • How did your actions help your team and the company to succeed?
    • What challenges did you overcome to become successful?
    • What are your lessons learned?
  2. About The Company

    Research the requirements of the company you applying to and review the job listing. Make a list of job qualifications and skills that match the preferred qualifications of the ideal candidate.

  3. About The Fit

    Explain your most important achievements at work, using the STAR method to provide specific examples of how your past work and achievements show how you will be an asset to the organization you're interviewing with.

    It’s your chance to tell about your Key Selling Points – skills that make you a successful employee.

    Emphasize the 3-5 strongest of them that helped you to achieve results at work to answer the question.

    It's important to provide the interviewer with evidence of how you achieved success in the workplace.

    For example, if you are in publishing, tell your story about how you ensured the timely release of 20 issues of the magazine, despite any problems you faced.

    The role of such an achievement for the company was particularly important and demonstrates how your work contributed to the business. Difficulties and ways to overcome them, new ideas, daily work, and its results will help the interviewer to assess your experience correctly.

Pro Tip

Do not be afraid of blowing your trumpet and making yourself look good.

If you are a good employee, then make sure you tell them so.

Try to show a high level of ambition.

Your goal is to demonstrate your determination and willingness to take on challenges and achieve results.

Statistics

This question is asked 6.8x more frequently at Flight Centre Travel Group than at other companies.

You don't have to be alone in your job search!

Mr. Simon invites you to join the Work Search Buddy Network that supports both individuals seeking their next job role and working professionals. Members of our network come together to learn and practice new skills and network with others through our regular interactive events where they establish meaningful connections and have a chance to promote their personal brand and stand out in the marketplace.

Join our Work Search Buddy Network Meetup Group to become part of our growing and supportive community!


This page has been updated on December 24, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Flight Centre Travel Group by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

24/7 availability24/7 availability
He will never make you feel intimidatedHe will never make you feel intimidated
The current version is freeThe current version is free

Worth a try?