Questions at GE Capital interviews

1. What is your greatest weakness? top question

How to answer

1. About Yourself

   No one is perfect and your interviewer doesn't expect you to be perfect either.

   While it is good to be honest and open, it will not help you to put yourself down.

   What's important is to find a weakness that you have overcome. How you turned what might be considered a negative into a positive.

2. About The Company

   Research the company (website, social media, etc) to learn about the company culture.

   What personal and professional qualities do they value?

3. About The Fit

   This is the time to clearly state a true weakness that you have overcome.

   Be as specific as possible and stay away from vague cliches like “I work too hard.” It would be difficult for anyone to try and explain how they overcame a weakness like that

   Mr. Simon emphasizes the Present-Past-Present method of responding to behavioral questions. When you are asked about your greatest weakness, you should be able to successfully use this approach as well. Here is an example of how someone might answer this question.

   Present - "I have always had a fear of public speaking, and believe this may have held me back in my career, especially when having to make presentations to management."

   Past - "Last year I learned about Toastmasters International and decided to join this group to help me gain confidence in myself and improve my ability to present to others in just about any situation."

   Present - "By overcoming this weakness I believe that it has made me a much stronger candidate for this position, someone you can count on to make presentations to management, conduct training and communicate at a high level."

   It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Pro Tip

Statistics

This question is asked 2.5x more frequently at GE Capital than at other companies.

2. Why did you leave your last job?

How to answer

1. About Yourself

   There are a number of reasons why people leave or plan to leave their jobs. One very important recent factor has been the impact on jobs and job security due to Covid-19 and all of the issues raised by remote vs. on-site work.

   Regardless of the causes, there are three possible reasons that you left your last job or are planning to leave your current job:

   • You are looking for a career change
   • You are unhappy with your current employment
   • You were let go.

   Whatever the reason, it's best to always speak in a positive light.

2. About The Company

   Based on your research about the company and the position you are interviewing for, what do you like most about the company? What excites you about the work as it is outlined in the job description?

3. About The Fit

   Let's take a closer look at how you might respond to each of the three reasons for leaving your last job.

   1. You were let go

   You should simply state the facts (e.g. the company was downsizing, your position was eliminated, your department was offshored, etc.). Focus on the positive. You might want to share your accomplishments at your previous employment by relating a pertinent STAR story if you feel that would be relevant.

   2. You are looking for career advancement or a career change

   In your response you should be upfront, honest and as enthusiastic as you can be about the position. Consider using the Present-Past-Present method when giving this answer. Start with the Present by describing a career goal that is important to you. For instance you are a data analyst applying for a data management position and you are ready for this move. Then go back to the Past to indicate that at your previous job, there were little or no promotional opportunities in your field. Then come back to the Present and say that you are ready to take on the manager role and know that you will do an outstanding job for the company.

   3. You are unhappy with your current employment

   Sometimes a job just isn't going to take you to the next step in your career.

   Keep two things in mind when answering this question, 1) never "bad mouth" your current employer and 2) focus on the postive when speaking about the job and your reason for wanting to leave.

   The following is an example of how this question might be answered. This individual was looking to move up to a project manager position and did not feel that her current employer was the right place to achieve her goal. You might find her answer helpful in crafting your own response.

   "I really like my job as assistant project manager and love working with all of my coworkers on the team. However, the way the department is set up there is no real path to promotion. There are currently 3 project managers and they are all relatively new in their jobs. As far as I can see, they are all doing a good job and opportunties for promotion may not be opening up in the foreseeable future."

   Her comments were positive and her reasoning was clear and consise. Always try to keep your reasons positive and try not to create an impression that you were unhappy with the way you were treated.

Pro Tip

Statistics

This question is asked 2.3x more frequently at GE Capital than at other companies.

3. Where do you see yourself in 5 years?

How to answer

1. About Yourself

   What challenges do you like overcoming? Where are you starting from and where might you be going?

   For example, let's say the position you are applying for is junior accountant. It includes a wide range of tasks such as basic bookkeeping, financial analysis, and reporting. If accounting is your chosen field, then you would most likely want to move in the direction of obtaining your CPA so that you might step up to more responsibility as an accounting manager or senior auditor within the next 5 years. Your responses should make sense in how you see yourself growing in your professional career.

   However, at this point, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

2. About The Company

   Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

   • Is the business expanding, are they opening new locations, or starting new projects?
   • Or are they heavily automating and cutting staff?

   Let’s say you are applying for a UX designer position for a brand-new product.

   In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

   On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

3. About The Fit

   And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

   However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

   As we said earlier, you must show interest and enthusiasm for the position you are applying for. If the interviewer senses that you are more enthusiastic about future growth than about the current position, they may conclude that you are not the right person for the job at hand.

Pro Tip

Statistics

This question is asked 12% less frequently at GE Capital than at other companies.

4. Tell me about yourself

How to answer

1. About Yourself

   What is your current occupation? Define yourself professionally in one statement.

   Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

   Try to give some numbers to support your statement.

2. About The Company

   Your first step is to Research the company to find out as much as you can about what they do and their approach to their business and their employees.

   Based on what you know about the company and the job description, why are you interested in the position you are applying for?

3. About The Fit

   Now is the right time to show the fit between your skills and the company's requirements. Your answer works best if you emphasize your relevance. How do you do this? You will have already researched the company, studied the job description to identify their needs and possible pain points and prepared the relevant Star Stories that show how you addressed similar issues in the past. Your next step is to develop your Present-Past-Present approach.

   Start with the Present. Focus on the skills and experience from your most recent positions. What has enabled you to get the job done successfully and how this relates to what the employer is looking to accomplish.

   Next go back to the Past. Here is where your Star story comes in. Explain how you were able to use your skills and experience to accomplish a task that relates to an area of concern for the employer.

   Finally come back to the Present – summarizing the lessons you learned and how they shaped your response and approach today.

   Remember, the whole conversation is about the present, not the past. Just one sentence can summarize why your approach works, and its applicability and relevance to this position.

Pro Tip

Statistics

This question is asked 46% less frequently at GE Capital than at other companies.

5. Tell me about your greatest professional accomplishment

How to answer

1. About Yourself

   In preparation for answering this question, list the top 3 professional accomplishments that you are most proud of. No need for lengthy descriptions, just a sentence or two for each one to help you recall each situation.

   Write down your Key Selling Points - your top 3-5 skills that make you a strong professional.

   Make sure you have developed the story behind each accomplishment and have a strong command of the details of what happened so that you can tell the story clearly and distinctly.

   Along with each accomplishment, mark which of your Key Selling Points they showcase. How exactly?

2. About The Company

   Based on your research of the company, what are their current needs?

   • What are the major projects going on?
   • What are the expectations for the position you are applying for?
   • Think about which of your accomplishment stories best fit their needs and expectations?

3. About The Fit

   Once you have decided on the appropriate accomplishment story, think how you will relate it in an interview and how you will make it relevant to the the job you are seeking. One approach is to use the Present-Past-Present technique.

   Let's say that the accomplishment was leading your team in installing a new billing system and bringing it in on time and under budget.

   You might start off in the Present by talking about the importance of having good leadership skills.

   Then move to the Past to relate your story about how you successfully lead your team in accomplishing the objective.

   Finally, come back to the Present to address how you will be able to help them reach their goals (the ones you learned about when researching the company) going forward.

   Be sure to keep practicing your accomplishment story until it flows naturally and convincingly.

Pro Tip

Statistics

This question is asked 2.0x more frequently at GE Capital than at other companies.

6. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

1. About Yourself

   Think of the times you had to deal with conflict.

   • What were the different ways you were able to address the situation?
   • If you were the cause of the conflict, how did the other person talk you down from the conflict?
   • What were the key lessons you learned through your experience?

2. About The Company

   Research the company and its culture.

   • What do they value?
   • Is there anything that you can find about how they deal with conflict resolution?

   Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

3. About The Fit

   • What have you found out about the company’s culture and job description?
   • Are they looking for someone who can take charge and resolve conflict?

   Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

   Use the STAR method to frame your story.

Pro Tip

Statistics

This question is asked 2.4x more frequently at GE Capital than at other companies.

7. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

1. About Yourself

   Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

2. About The Company

   • What have you found about the company and its culture?
   • What have you learned about how the employees value each other?
   • How do they treat their customers?
   • Do they have any specific standards and policies?

3. About The Fit

   Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

   If it's a customer, how did you turn things around and made a customer happy?
   If it's a coworker, how did you diffuse a tense or difficult situation?

Pro Tip

Statistics

This question is asked 2.2x more frequently at GE Capital than at other companies.

8. Tell me about a stressful situation and how you dealt with it

How to answer

1. About Yourself

   In order to form a response to this question, think back to a time when you encountered a stressful situation at work, and answer the following questions.

   • Was the situation a challenge just to you personally or to your entire team?
   • What was your approach to the problem and how did you handle it?
   • What role if any did emotions play in the process of dealing with this situation?
   • What was the outcome, was it successful?
   • Did the outcome meet the company’s expectations as well as your own?

2. About The Company

   • What do you know about the company, where you may encounter a stressful situation?
   • Are they working on a major project which is approaching a due date?
   • Are they going through what appears to be a difficult time where cost-saving is a top priority? Perhaps the company culture is full of negativity and mistrust, or they have gone through massive layoffs. Is there any chance that customers are being neglected?

   Any of these situations may lead to stressful times at the company, and you should try to know more about their expectations, and how realistic those expectations are.

   Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

   Do your research.

3. About The Fit

   Once you have determined which STAR story will best answer this question, use the Present-Past-Present method for your response. The following is an example of how someone might apply this method.

   The candidate started with the Present by telling the interviewer that she is able to rise to the challenge of the situation regardless of the level of stress that may come with an assignment.

   She then went back to the Past to describe when she and her team had to hit a tight timeline for a customer that depended on the outcome of her team's work. It was an emotional time in which the team worked long, hard hours with lots of overtime. As hard as it was at the time, in the end they successfully completed the assignment and the customer was so pleased with the results that it increased its business with her company.

   Finally, the candidate came back to the Present to explain how much she enjoys taking on challenges because they help her grow as a professional and she knows that she can successfully complete assignments for the company, no matter how stressful or difficult.

Pro Tip

Statistics

This question is asked 45% more frequently at GE Capital than at other companies.

9. Have you ever had a problem with another team member that you were working with? If so, how did you handle it?

How to answer

1. About Yourself

   • Have you ever had problems working with someone?
   • How did you deal with unexpected obstacles?
   • Were you able to find solutions by yourself?
   • Did you take the initiative?
   • Can you look at problems at different angles?
   • Can you find a common language with people?
   • What were the key lessons you learned from the situation?

2. About The Company

   Do your research about the company and its culture.

   • How do the employees value each other?
   • How do they deal with conflict situations?
   • Do they have any specific standards and policies?

   Carefully review the job description so you understand what "teamwork" means for the position and the company.

3. About The Fit

   It’s important to show your people-skills, communication and problem-solving skills.

   If you can, give an example of a time you had a problem with another team member at a previous job. Remember that everything in this story should be told in a positive way.

   For example: "I had disagreements with my coworker at my first job, but I took advantage of the good advice given to me by my manager and talked to him. It turned out that we simply misunderstood each other. This case made me realize that communication is the basis of any relationship and that it is possible to reach an agreement with almost anyone."

   In this example, you did not say anything bad about your coworker or about yourself. On the contrary, you have shown that you can find solutions to any problem.

Pro Tip

Statistics

This question is asked 7.2x more frequently at GE Capital than at other companies.

10. Walk me through your resume

How to answer

1. About Yourself

   Print out your resume. For each of your recent job experiences (at this point do not go back more than 5 years), write down 3-5 key points at which you feel you are strong.

   For example, for your current (or previous) job, you may want to list skills like “Excellent presentation skills,” “Employee Engagement guru,” “Analytical skills,” “Attention to detail” (they don’t have to be all soft skills, but being aware of at least a few of your strong soft skills is important). Make sure you have examples for each of your statements.

   If you have difficulties to think of these points, search online for job descriptions for similar job roles, and figure out which of those keywords appeal to you. Look for people on LinkedIn that have jobs similar to the one you are applying for. Their profiles often contain many keywords that you can use in response to this question.

   Now that you’ve gone through all your recent experiences, are there any points that repeat more often than others, or are especially important to you? These are candidates to be your Key Selling Points -highlight 3-5 of them.

2. About The Company

   Research the company and the role for which you're being interviewed. When researching the company, find out what skills and qualities they value the most. Carefully consider the job requirements. What is it that you will be responsible for?

   Now, write down 3-5 keywords from the job description that you find of utmost importance for this job role.

3. About The Fit

   Try to establish the match between your own highlighted keywords, and those of the job description. These are your Key Selling Points! You should normally limit yourself by 3-5 such keywords or phrases.

   Now, craft a story based on your career history. You don’t have to go in chronological order - you can start with your current or last job experience, and then go back to your previous ones, or focus on just the experiences that are relevant to your story, and only briefly mention the less relevant ones and only if needed.

   Select one point to highlight for each phase of your career. Make sure you ingrain your Key Selling Points in the interviewer’s memory - after the interview is over, you want them to remember you as someone who is strong at XYZ, or experienced in A, B and C.

   It's okay to focus more on stellar achievements and brag a little bit about them.

Pro Tip

Statistics

This question is asked 59% more frequently at GE Capital than at other companies.

11. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

1. About Yourself

   Think of a time when, as a customer, you had a problem with a company.

   • How did you feel?
   • How did you want to be treated?
   • Was the situation resolved to your satisfaction? If so what was done to resolve it?
   • If not, what went wrong?

   Have you had experience in the past where you helped a frustrated customer? When you were on the serving side of the table, what did you do to make a real difference to the customer and their experience?

   When considering this question, focus on your principles and your approach. You know that when customers are made to feel neglected and unimportant, they tend to get frustrated. You want to demonstrate to the hiring manager that you have the capacity to understand the customer’s problems and issues and can come up with a solution that best addresses their concerns.

   Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

2. About The Company

   Every company relies on customers.

   Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

   Based on your research, how does the company treat customers? How do they resolve customer issues?

3. About The Fit

   How do you demonstrate to the interviewer that you can WOW the customer by making their situation better for them as well as helping the company maintain good customer relations? Mr. Simon recommends using the Present-Past-Present method.

   There are many ways to apply this approach. For example you can start with the Present emphasizing that your approach to good customer service always starts with your great listening skills that enable you to fully understand the customer’s situation.

   Next go back to the Past for an example of just how you were able to resolve a frustrating situation for a customer. Focus on a situation in which you listened to and understood the problem and were able to resolve it and prevent the loss of the customer’s business.

   Finally come back to the Present to discuss how your skills and experience in handling frustrated customers will be a real asset to the company going forward.

Pro Tip

Statistics

This question is asked 35% less frequently at GE Capital than at other companies.

12. Tell me about a time when you were given little direction on a job assignment and how you were able to complete it

How to answer

1. About Yourself

   Describe decisions from your experience that you made when not having all of the pertinent information for completing an assignment at work.

   • How do you cope when you face a challenge you’ve never previously experienced?
   • Are you the type of person who jumps right into solving problems, or do you first carefully assess the situation?
   • Are you the type of person who always tries to solve the problem on your own before asking for help?
   • Will you step up to improve things or sit around waiting for more instructions?

2. About The Company

   Based on your research of the company, what are their current needs?

   • What problems and obstacles can the employees face with this position?
   • What are the expectations for the position you are applying for?

   From the job description, have you been able to find out what duties you'll be taking on?

3. About The Fit

   This is your chance to show your problem-solving skills like creative independent thinking, decision making and logic.

   Show the interviewer that you are a quick learner, a capable and confident person who knows how to think, evaluate, detail, and concretize.

   You can use a form of the following as part of your answer, adding your own job-related details:

   ‘Ambiguity is a large part of my daily reality. I always do the best with the information I have to keep projects moving. I often find myself making decisions wishing I had just a little bit more data. In these cases, I look at everything I have, work out my plan, run the numbers, create what-if scenarios for several variables and select the best possible option.’ Hint, don’t use this sentence word for word.

   Tell your story using the STAR method, which will help you effectively organize your response when answering this type of question.

Pro Tip

Statistics

This question is asked 5.4x more frequently at GE Capital than at other companies.

13. Tell me about a time when you failed to meet a deadline. What did you learn?

How to answer

1. About Yourself

   Here are some questions to ask yourself regarding missing and meeting deadlines.

   Knowing the answers to the following questions will help you formulate your answer to the overall deadline question.

   Use them to tell about a specific situation where you missed a deadline but were able to turn it into a positive.

   • Do you take personal responsibility for failing to meet a deadline? (Don’t attempt to put the blame on others, this should be about you)?
   • How well do you work under pressure?
   • What helps you to stay focused when faced with a major deadline?
   • How do you prioritize your tasks?
   • What will you do to keep missing a deadline from happening again in the future?

2. About The Company

   When you research the company, try and find out what kind of challenges they are facing.

   • What responsibilities will you be tasked with?
   • Will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?

   The job description may also be a good source for understanding what types of tasks might need to meet deadlines.

3. About The Fit

   When answering a question relating to not meeting deadlines, it is important to look for a story that has a positive outcome regardless of the initial failure to meet a deadline.

   Use the STAR method to tell the story in which something fairly important didn’t go right due to your personal actions (or lack of actions).

   Emphasize that you took personal responsibility for the shortcoming and talk about what you did to improve the situation, how you were able to turn the situation into a positive and what you did to prevent it from happening again.

   Ensure the hiring manager that you learned your lesson and have practiced good work habits since that time.

Pro Tip

Statistics

This question is asked 7.3x more frequently at GE Capital than at other companies.

14. Tell me about a successful project you were involved in. What was your role? What was the result?

How to answer

1. About Yourself

   Think about a few projects you have been involved in, regardless of your level of participation. These might range from small projects like organizing a party to large-scale multinational projects with participants and teams across the globe, million-dollar budgets and high risk and reward stakes.

   Develop one or two project-based STAR stories.

   Remember, all project-based STAR stories should start with the following descriptive elements:

   1. Project name
   2. Its purpose and goal
   3. Your role in it
   4. The duration of the project or its phases (in case only some phases were successful)
   5. The approximate number of people or stakeholders involved in it.

   Once you have establish the base facts, its time to describe the challenges and results:

   1. What were the top 3 challenges?
   2. What was the end result?
   3. How did the company (or other stakeholders) benefit from the results?
   4. How can you define your contribution in 3-5 key phrases?

   If you received any praise for your efforts from your boss, peers or clients, what did they say exactly?

2. About The Company

   Based on the research you did on the company, what kinds of projects can you expect here?

   • What do you know about the goals they are trying to achieve?
   • What do you know about their current challenges?
   • Can you imagine what success will look like for the projects in this company?

3. About The Fit

   Once you decide which project best fits this question, use the Present-Past-Present approach to answer it.

   Start with the Present by explaining your thinking on what you believe makes a project successful. You might say that your approach to all new projects is to set up the right project framework and tools before you begin, to help ensure that you get off to a good start.

   Next go back to a Past situation in which you and your team took on a project and used your method of clarification to ensure that everyone knew their assignment and through hard work and focus, brought it to a successful conclusion.

   Finally, come back to the Present to show how you will use your approach to help the employer tackle projects going forward.

   Practice telling your story, using the STAR method.

Pro Tip

Statistics

This question is asked 2.4x more frequently at GE Capital than at other companies.

15. How do you deal with working under pressure?

How to answer

1. About Yourself

   Even if you are confident about your ability to work under pressure, the goal of your answer is to convince your interviewer of that.

   Emphasize your best qualities, such as quick decision-making, organizational and time management skills, the ability to stay calm, focus on the job at hand, think logically, act correctly and employ your problem-solving abilities.

   Also mention the methods you use to manage workplace stress. It can set you apart from other candidates.

   Think of a previous professional situation in which you displayed excellent ability under pressure.

   Use the STAR method to describe that scenario during the interview, and explain the actions you took to diffuse the situation.

2. About The Company

   Do your research about the company you are aiming for.

   • What are the company’s plans, for example, will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?
   • How might this impact you and how you deal with pressure?

3. About The Fit

   Performing well under pressure is both a personal and professional quality and can make a difference between an average employee and an excellent one.

   Try to think of ways in which you can use the truth to your advantage. It will help you to gain the interviewers' trust and help them feel confident that the rest of your answers are also truthful.

   Even if you sometime might struggle under pressure, calmly acknowledging that and mentioning that you are actively trying to improve in this area can leave a positive impression on the hiring manager.

Pro Tip

Statistics

This question is asked 3.6x more frequently at GE Capital than at other companies.

16. What skills are you looking to develop on your next job? Why?

How to answer

1. About Yourself

   Answering the question, reflect on yourself. Show that you are concerned and active about your own evolution.

   You can indicate how development has worked for you in the past, give examples.

   • What qualities do you wish to develop in yourself both professionally and personally?
   • What kind of culture do you want to work in?
   • What motivates you?
   • What qualities do you feel make strong, healthy relationships?
   • What skills do you admire most in your role models?

   And probably the most important is: What will help you to achieve your future goals?

   Choose something you’re already pretty good at, but still trying to improve even more. Maybe it is something that you learned a long time ago but haven’t used in recent jobs very often?

2. About The Company

   Do your research and learn as much as possible about the organization and the career path you might forge there. Read the company’s story on their website, review their LinkedIn page, explore their blog.

   What personal and professional qualities do they value and what can you learn if they hire you?

3. About The Fit

   No matter what skills you say you want to improve, however, make sure that you follow it up with what you’re doing about it.

   Focus on a work skill that may not be critical to your industry or job level and demonstrate how you would like to develop this skill further, implying you already have a level of competency. This way you won't be sounding negative about yourself.

   You could say something like “Coworkers often come to me for advice on how to write or format a document they are working on. I know that I am good at this (that’s why they come to me in the first place), but I have no formal training on mentoring others. I would like to take a course or two on mentoring others that would help them while also improving my own skills in this area.”

   Say you are willing to learn new things and take on new challenges. Show employers that you’re self-motivated and actively looking for ways to improve your skills and value in your career.

Pro Tip

Statistics

This question is asked 63% more frequently at GE Capital than at other companies.