We analyzed 567 interview reviews for General Assistant from various job sites, social network groups and forums.
Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.
10 frequent non-technical questions for General Assistant:
According to our research, hiring managers looking to fill General Assistant role ask soft skills interview questions 2.4x more frequently than for other roles.
1. Tell me about yourselftop question
How to answer
This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.
About Yourself
What is your current occupation? Define yourself professionally in one statement.
Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?
Try to give some numbers to support your statement.
About The Company
Based on what you know about the company and the job description, why are you interested in the position you are applying for?
About The Fit
- Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
Can you support your statement with relevant examples from your past experiences?
Try to be concise and stay within 1-2 minutes.
Pro Tip
You can also end with a question like:
“Do you know what the current needs in the company/department are, where my skills and experience can help?"
That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.
Read our blog post to learn more about how to answer this question.
Take a quiz
Take a quick quiz and check if you’re ready to answer this question at your next job interview:
Pick the best answer:
AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.
BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.
CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.
DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.
2. Tell me about a time when you've resolved a problem for a frustrated customer
How to answer
Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.
About Yourself
Think of a time when, as a customer, you had a problem with a company.
- How did you feel?
- How did you want to be treated?
- How would the situation ideally be resolved?
- If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
What was the critical factor in a successful resolution of the situation?
Try to define your principles or approach.
For example, I know that people tend to be frustrated when they feel neglected and unimportant.
Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).
Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.
About The Company
Every company relies on customers.
Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).
Based on your research, how does the company treat customers? How do they resolve customer issues?
About The Fit
How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.
Pro Tip
A disgruntled customer generally just needs someone to listen to them.
The three A’s of customer service can help diffuse the difficult situation:
- Acknowledge - what the other person is feeling,
- Apologize - for the way the other person is feeling,
Admit - that there was an issue that you are working on to get it resolved.
Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.
Take a quiz
Take a quick quiz and check if you’re ready to answer this question at your next job interview:
Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?
APlacing the customer on hold for too long
BPaying close attention to the customer’s complaint in an attempt to solve their problem
CAsking the customer to repeat their complaint many times
DFailing to empathize with their problem
EDirecting the customer to your website instead of resolving the issue yourself
3. Describe a time you went above and beyond for a customer
How to answer
This question lets the interviewer know how well you think on your feet and how great your customer service skills are.
About Yourself
Think about the time you were a customer, how were you treated and how could your experience have been made the best?
Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?
About The Company
Think carefully about the company and what they are looking for. Read online reviews and any other available information.
- What are their standards for treating customers?
- What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
About The Fit
Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.
Frame your story in terms of your STAR method:
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.
Pro Tip
Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.
Now that you have read some of our recommendations, you may wonder: “Ok, so what’s next? I seem to understand these concepts quite well and they kind of make sense to me, but how do I make sure my answers are actually in accordance with these recommendations, and I will stand out as a strong candidate in my upcoming interview?”
Good question. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit.
There are two ways how you can leverage Mr. Simon’s expertise to help you shine your best:
- Go ahead and practice with the Mr. Simon app - it is a completely free, fun and helpful experience!
- Request a mock interview with a real human career mentor. During the session we will help you identify your Key Selling Points to emphasize in the interview, and to present them in a way that strongly communicates your value to the company. The 1-hour session costs USD 79.99 and is supplemented by 2 weeks of support via email, free of additional charge.
To request the session, shoot us an email to coaching@mrsimon.ai and attach your resume and job description to expedite the process.
Here’s what our customers are saying.
Amanda, QA Manager:
I searched interview prep via Google and found Mr. Simon. I sent an e-mail requesting help. Natalie was prompt in response. The session was one of the best things to have happened during my job search and interview preparation.
Natalie helped me feel calm and confident. She helped me break down the job description and relate it to my experience. After working with Natalie, I received 2 job offers in the same day.
Anna, Director of Brand and Marketing Strategy:
I had you on the list to reach out since it was your advice that helped me prep differently for my interviews. Thank you for your support and friendship while I was transitioning. It had an impact! I appreciate it and mean it.
Claudia, Project Manager:
I used Mr. Simon to prepare for a job interview, and it helped me re-think my responses and gain confidence. Also, the questions were not very far from real life interview questions. In addition, having the opportunity to hear my own answers and read the recommendations on how to respond concisely was really helpful. I enjoyed using Mr. Simon and would use it again!
4. Do you prefer working in a team or working alone?
How to answer
When the interviewers ask this question, they want an insight into your personality, how well you work independently and how well you work with others.
Generally, there's no right or wrong answer to this question, unless the company specifically prefers that you work only in a team or only by yourself.
Luckily, Mr. Simon is here to provide you guidance.
About Yourself
To prepare for this question, try to think of your previous experiences. Which type of work suited you best and why?
For instance, someone who prefers working by themselves may be able to focus better on the problem and a person who prefers a team approach may like having others to help figure out problems.
If you're a fresh graduate or someone that does not have much work experience, you can think of schoolwork or the times that you worked with others in an organization.
About The Company
- What has your research found out about the company and its culture?
What have you learned about how the employees work?
Review the job description as it may give you clues to whether the job focuses on teams, independence or both.
Try to expand your search into social media posts at Glassdoor or others where employees/former employees may have posted about working conditions you would be working under.
Remember: knowledge is the key! The more you know about the company, the better prepared you will be to answer questions like this.
About The Fit
Based on your research, what did you find is the company's preference?
- What type of workplace does the company appear to have?
- What kind of challenges could you help the company/department resolve by working as part of a team?
What about the challenges that can be resolved by working independently?
Emphasize both independent successes as well as group successes (be sure to mention actions you took to help the team).
Pro Tip
Talk about the benefits of each working style and add to your story by telling them in terms of your STARs:
what was the Situation/Task you needed to address?
what Actions/Approach did you take?
what were the Results? What did you do differently that made you successful?
5. Describe a time you worked on a team with individuals from different cultural backgrounds
How to answer
Why do interviewers ask this question?
Nowadays many companies rate global and cultural awareness as a key competency for all employees. For most jobs today, it is essential to be able to work well with diverse teams, including individuals who understand international and cultural differences and can interact respectfully with individuals from diverse cultures, political affiliations, races, religions, ages, genders and sexual orientations.
About Yourself
Answering this question highlights your ability to navigate cultural differences at work.
Think about your team experiences and times when you’ve had to overcome differences with colleagues.
- How do you adapt to working with team members of different communication styles?
- Are you open-minded enough to consider all their ideas even if you don't agree?
- How do you handle the differences in attitudes and values between you and people from other countries or backgrounds?
Do you show respect and are you diplomatic with those people?
Maybe you haven’t worked with people from different cultures, but you may have been studying or been friends with people from different backgrounds.
Address your personal life, if necessary, and emphasize your curiosity and openness to other cultures.
About The Company
A careful review of the job description, along with some research of the company will help you anticipate what aspects of global/cultural awareness are most important for a particular role in the company you are applying to.
About The Fit
Demonstrate your openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and show your understanding of individuals’ differences.
Your task is to prove to the interviewer your ability to build strong and caring relationships based on trust and shared goals.
Use the STAR method to tell a story about how your experience helped you to create an open and inclusive workplace environment, so all team members felt empowered to contribute.
Ensure the interviewer that you are very comfortable working with team members from other cultures and possibly with different communication styles. Make it your advantage.
For example, you can say something like: “At my recent work, representatives of different cultures participated in one common project. As a result, our team was able to approach the tasks from different viewpoints to reach a successful conclusion.”
Pro Tip
Working in a multicultural team has both advantages and challenges at the same time. In such a team you can broaden your outlook.
Challenges that you have to overcome are: to understand other people’s language and culture, to get used to the different ways they think and work; to reduce mistrust that can be a barrier to understanding each other, and to promote awareness of cultural diversity in the workplace.
If you overcome these challenges, you will be the ideal employee at any job.
6. How would you handle a customer with difficult behavior?
How to answer
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
About Yourself
Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.
- Do you have certain principles, or methodology, to deal with difficult people?
- Do you have strong people skills, are you good at conflict resolution?
- Are you high on emotional intelligence? Can you give an example?
About The Company
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
Knowing their line of business or industry, what can be some examples of difficult customers?
About The Fit
A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.
If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.
Pro Tip
One methodology for diffusing a difficult situation is called “the triple A” approach:
- Acknowledge - what the other person is feeling,
- Apologize - for the way the other person is feeling,
Admit - that there was an issue that you are working on to get it resolved.
If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.
Take a quiz
Take a quick quiz and check if you’re ready to answer this question at your next job interview:
Pick the best answer:
AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.
BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.
CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.
7. What is your greatest weakness?
How to answer
This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!
Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.
About Yourself
No one is perfect and your interviewer doesn't expect you to be perfect either.
While it is good to be honest and open, it will not help you to put yourself down.
What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.
For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!
About The Company
Research the company (website, social media, etc) to learn about the company culture.
What personal and professional qualities do they value?
About The Fit
It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.
For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.
Pro Tip
Use this question to sell yourself!
It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.
Take a quiz
Take a quick quiz and check if you’re ready to answer this question at your next job interview:
Which of the following would be the best answer:
ASometimes I just work too hard
BI have trouble saying “no” when a colleague asks for help and I have my own work to finish
CI am a perfectionist
DI cannot think of a single thing
8. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
How to answer
People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.
About Yourself
Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?
About The Company
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
- Do they have any specific standards and policies?
About The Fit
Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.
If it's a customer, how did you turn things around and made a customer happy?
If it's a coworker, how did you diffuse a tense or difficult situation?
Pro Tip
Use the triple A of diffusing a difficult situation:
- Acknowledge - what the other person is feeling,
- Apologize - for the way the other person is feeling,
Admit - that there was an issue that you are working on to get it resolved.
If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.
9. What one skill do you possess that you think will be the most important to a hiring manager?
How to answer
Employers place a lot of emphasis on finding candidates with the right skills and competencies for their organizations.
Depending on the career sector and profession you choose to work in, there are very specific skills, abilities and knowledge needed to do the job well.
The interviewer asks this question to make sure you will be a good fit with your skills and experience and will be a great addition to their team.
About Yourself
If you’re not sure which skill would be best to share, consider your previous work experiences.
- Where did you excel?
- What would your peers say you’re especially proficient at?
- Have you ever received recognition for meeting a particular objective or excelling in a specific area?If so, your skills likely assisted you in reaching this achievement.
What personal talents or attributes helped you meet that milestone?
Ask former coworkers or managers to help you to determine your strengths that made you unique. Imagine yourself as a manager who needs an employee to fill the position you are currently applying for.
What would you as the manager expect from a candidate for this job?
About The Company
Start by reviewing the job description and making note of any required skills or abilities that match your own.
The job posting is a great guide for what employers want to see in candidates. In addition to job requirements, consider the depiction of the company and its culture in the job description.
Be sure to research the company by reviewing its website for additional information to get to know what skill you should mention.
About The Fit
It’s important to highlight your best hard and soft skills (your Key Selling Points) to position yourself as a well-rounded candidate.
Though you may have several different areas of strength, include only those that are relevant to the job. Adaptability, critical thinking, problem-solving, creativity, and effective communication – it is the list of most common soft skills that can be helpful in any job, so you can choose the one to share with the hiring manager that best describes you.
But to make your answer stronger, the skill should be specific to the job you are applying for. Be certain to give examples of how this skill helped you in your last job.
Pro Tip
It is important to be able to distinguish your skills from personal qualities. The first are acquired in the process of work and training, and the second characterize you as a person.
10. What is your favorite movie? What do you like about it?
How to answer
What are interviewers looking for with this question?
Perhaps, the question is just an icebreaker, one that gives the interviewer a chance to get to know you better, to see where your interests lie.
Or it’s more likely they want someone who is intelligent, can think on his/her feet and has varied interests all of which might be reflected in your answer about a favorite movie.
They are mostly looking for your reaction to get a better sense of who you are.
Asking this question, they try to understand if you would be a good fit and if they would want to spend their time working with you as a person.
About Yourself
- What film left a lasting impression on you, one that you have watched and enjoyed over and over?
- What was particularly interesting (or useful) that you found in it?
Were there scenes that moved you, or moments that left you at the edge of your seat, or situations that changed your way of thinking for the better?
If you think carefully, this seemingly unimportant question may tell the interviewer a lot about how you will fit the company, based on your interests.
About The Company
Do your research about the company.
Read carefully the “About Us” page of their website and the job description.
Is your personality a match for the company culture?
If you know exactly who you will be interviewed by - find his/her profile on social networks – maybe you will find his/her interests and even names of films the person likes. It will be a more successful interview if you have common interests with the person who interviews you.
About The Fit
Do not look for ideal answers because there are none.
Unless you have a particular film that is your absolute favorite that clearly reflects on your tastes and personality, there are few people that can think of only one such movie.
For most of us a better (and more realistic) answer would be to say something like
“I enjoy many different movies and cannot pick out just one. I really like watching adventures like the Indiana Jones and Star Wars series, but I also like some of the older classics like the Maltese Falcon and the Wizard of Oz.”
This will let the interviewer know something about your tastes and may lead to further conversation.
Pro Tip
Remember: you are who you are. Be honest, enthusiastic, and passionate with your answer.
People who are passionate about things are interesting for hiring managers.
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This page has been updated on August 9, 2022.
