Interview questions at HSN

We analyzed 230 interview reviews for HSN from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at HSN:

Tell me about a time when you've resolved a problem for a frustrated customer
How would you handle a customer with difficult behavior?
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
What was the biggest mistake you made in your most recent job? How did you handle it?
Tell me about yourself
Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
Where do you see yourself in 5 years?
Walk me through your resume
Why did you leave your last job?
Tell me about a time you had to raise an uncomfortable issue with your manager
Tell me about a time when you had an issue with your previous boss
Describe a time when you resolved a conflict with a colleague in your past role
Can you describe a typical day from your current or last job?
Why did you choose your major?
What were your responsibilities in your last job?
What is your greatest weakness?

According to our research, hiring managers at HSN ask soft skills interview questions 2.3x more than at other companies.

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1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 5.3x more frequently at HSN than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

2. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 2.3x more frequently at HSN than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.

BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.

CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.

3. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 5.6x more frequently at HSN than at other companies.

4. What was the biggest mistake you made in your most recent job? How did you handle it?

How to answer

It’s important to know how to answer a job interview question about mistakes. They ask questions like this to learn how you handle challenges. They also want to determine your weaknesses, and decide if you have what it takes to do the job well.

It’s a chance for the interviewer to see that you can learn from your mistakes and use the experience to get better.

  1. About Yourself

    Do your best to tell a positive story about how the mistake was made, how you dealt with it and what learned from it.

    We all make mistakes from time-to-time.

    Answering some of the following questions will help you understand your own view of dealing with mistakes and their consequences. For instance:

    • How do you use a mistake to improve your abilities?
    • Are you self-aware enough to acknowledge failure and weakness?
    • Do you take smart risks?
    • How do you view success, failure, and risk in general?
    • Do you take responsibility for past mistakes instead of putting the blame on others?
    • If the situation repeats, what would you do differently? What would you do again?
  2. About The Company

    Before the interview, look over the job listing, research the company. Try to think of a mistake you have made in the past that is not too closely related to the requirements of the job you are interviewing for.

    What kind of challenges might you face if you get the job here?

  3. About The Fit

    It’s your opportunity to emphasize the skills or qualities you gained from your past negative experience that are important for the job you’re interviewing for now.

    Put a positive spin on your response by defining the “mistake” as a “learning experience” that led to your increased competency in the workplace.

    Talk about a specific example of a time you made a mistake. Briefly explain what the mistake was; quickly switch over to what you learned, or how you improved, after making that mistake.

    You might also explain the steps you took to make sure that mistake never happened again. Say that something you may have struggled with in the past has actually now became one of your strengths.

    Pick a story that ends with a compelling example of a lesson learned. Tell your story using the STAR method.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Make absolutely sure that the interviewer understands that you learned from the experience.

Never blame others for what you did (however, if you were part of a team failure, you could relate this experience, just be sure to own up to your part in it).

Always be accountable for what you could have done differently in the failure.

Demonstrate that you’ve had the maturity to benefit from previous “lessons learned” and you can move on with increased wisdom and competency.

Statistics

This question is asked 16.1x more frequently at HSN than at other companies.

5. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 55% less frequently at HSN than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

6. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 4.0x more frequently at HSN than at other companies.

7. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 45% less frequently at HSN than at other companies.

8. Walk me through your resume

How to answer

This question is often asked at the beginning of the interview.

The interviewer wants to hear a brief overview, a summary of your professional experience, in order to have a starting point from which they can dig deeper.

Structuring your answer wisely gives you a good chance to emphasize your Key Selling Points and to channel the conversation in the direction you want.

  1. About Yourself

    Print out your resume. For each of your recent job experiences (at this point do not go back more than 5 years), write down 3-5 key points at which you feel you are strong.

    For example, for your current (or previous) job, you may want to list skills like “Excellent presentation skills,” “Employee Engagement guru,” “Analytical skills,” “Attention to detail” (they don’t have to be all soft skills, but being aware of at least a few of your strong soft skills is important). Make sure you have examples for each of your statements.

    If you have difficulties to think of these points, search online for job descriptions for similar job roles, and figure out which of those keywords appeal to you. Look for people on LinkedIn that have jobs similar to the one you are applying for. Their profiles often contain many keywords that you can use in response to this question.

    Now that you’ve gone through all your recent experiences, are there any points that repeat more often than others, or are especially important to you? These are candidates to be your Key Selling Points -highlight 3-5 of them.

  2. About The Company

    Research the company and the role for which you're being interviewed. When researching the company, find out what skills and qualities they value the most. Carefully consider the job requirements. What is it that you will be responsible for?

    Now, write down 3-5 keywords from the job description that you find of utmost importance for this job role.

  3. About The Fit

    Try to establish the match between your own highlighted keywords, and those of the job description. These are your Key Selling Points! You should normally limit yourself by 3-5 such keywords or phrases.

    Now, craft a story based on your career history. You don’t have to go in chronological order - you can start with your current or last job experience, and then go back to your previous ones, or focus on just the experiences that are relevant to your story, and only briefly mention the less relevant ones and only if needed.

    Select one point to highlight for each phase of your career. Make sure you ingrain your Key Selling Points in the interviewer’s memory - after the interview is over, you want them to remember you as someone who is strong at XYZ, or experienced in A, B and C.

    It's okay to focus more on stellar achievements and brag a little bit about them.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Don't bore the interviewer by going through your resume line-by-line.

Instead, WOW them by succinctly (keep it within 2 minutes) telling a story of how your career path has brought you to this point and how you are the best candidate for this role.

Super tip: The more you practice with Mr. Simon, the better you'll be at telling WOW-worthy succinct stories!

Statistics

This question is asked 3.0x more frequently at HSN than at other companies.

9. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 5% less frequently at HSN than at other companies.

10. Tell me about a time you had to raise an uncomfortable issue with your manager

How to answer

Even though you may have a great relationship with your manager, there may have been times where you did not see eye to eye.

By describing how you managed to deal with an uncomfortable issue in the past, you give the interviewer insight into how you’d handle one in the future.

They are curious about the respect you show to a higher authority while having the courage to stand up for what you believe in.

  1. About Yourself

    Think of a conflict or disagreement you had with your manager where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have answered in a heated tone.

    Getting along well with your manager shows your desire to work together and highlights your creative problem-solving abilities.

    • What was the resolution of an issue?
    • Did you and your manager come to an agreement?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?
    • What problems and obstacles might employees face in the position you are applying for?
  3. About The Fit

    Your story should ideally show how competent you are at your work, which will give the hiring manager confidence in hiring you. This answer can also display other great skills such as negotiating, selling an idea and inspiring others.

    Your answer can sound like this:

    I usually avoid conflict because I’ve been building trust with my colleagues from the start. I understand that the final decision is up to my boss, and I have to help him find the best option. I was lucky to have a very good relationship with my superiors. At my last job, I had a disagreement with the manager about the launch date of the product. But he listened to my opinion and we came up with a solution that we both liked.”

    You should respond with an example using the STAR method to make your story concise and logical.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Say that it is better to raise uncomfortable questions and ask them directly. Emphasize that you always initiate communication by setting the tone of the conversation in a format of frankness on both sides.

A sincere and respectful conversation builds trust between people, even when the subject of your discussion may be difficult for each part.

Statistics

This question is asked 8.3x more frequently at HSN than at other companies.

11. Tell me about a time when you had an issue with your previous boss

How to answer

Every relationship, both personal and professional, encounters some sort of issues. This is why disagreements at work, especially with your manager, are likely to happen.

Hiring managers ask this question to get a sense of how you might handle possible disagreements with them once you are hired.

They want someone who can speak the truth to them in a way that builds a strong, positive relationship.

They are curious about the respect you show to a higher authority while having the courage enough to stand up for what you believe in.

Finally, they want to discover whether you are a team player who can get along well with your boss and others in the workplace.

  1. About Yourself

    Think of an issue you had with your boss, and how you behaved in that situation.

    Which of the following elements played a role in that circumstance?

    • What’s your ‘conflict style’?
    • What’s your ideal way to solve a disagreement?
    • Do you get very stressed out and confront it head-on?
    • Do you just go along with what the boss wants even if you don’t agree?
    • Or do you push forward until change happens?
    • Are you able to be positive even about difficult situations?
    • How did you personally grow from the experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?
    • What problems and obstacles might an employee face in a conflict situation with this company?
  3. About The Fit

    Whatever you say regarding your old or current boss, keep it factual, relevant and positive.

    The best way to respond is to use an example that illustrates a situation where you were able to persuade your boss to try things your way — and ultimately, it worked out well for both of you.

    Your story should ideally show how competent you are at your work and how you will be a good fit for the company.

    This answer can also display other great skills such as negotiating, selling an idea and inspiring others. Answer this question using the STAR method.

    Your answer should reflect your strong communication skills, how you took appropriate action, and end with a good outcome. Try to keep the story to around 60 seconds but no longer than a minute and a half.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Your response will reveal your interpersonal skills and your ability to create smooth working relationships even in difficult situations, which are important in every job.

Don’t speak badly about your previous supervisor; answer this question with extreme tact and diplomacy.

The key to a successful resolution of any issue is to fully listen and understand the other person’s perspective, then work together to come up with a solution. If you can identify a common goal, the solution is easier to find.

Statistics

This question is asked 11.6x more frequently at HSN than at other companies.

12. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive.

    Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 2.8x more frequently at HSN than at other companies.

13. Can you describe a typical day from your current or last job?

How to answer

Interviewers usually ask this question to get an idea of where and how you are spending your time during the workday and to see if a candidate is used to working the sort of schedule they require of their personnel.

The interviewer is assessing both the quantity and quality of your work. It can also be a launching point to ask about how you prioritize your work.

  1. About Yourself

    Consider past jobs and how tasks there relate to the new position.

    • How well do you plan your day?
    • Do you have the list of activities for your normal workday?
    • What are the core deliverables for your role?
    • How do you prioritize your work?
  2. About The Company

    Research the company ahead of time to see if there is any information to show a typical workday for its employees.

    Carefully review the information contained in the job description.

    Is it heavily weighted towards routine/repetitive tasks or is there a lot of creative work involved?
    How do your current or past positions relate to what’s in the job description?

    Make a list of some of the key tasks you do in a typical workday.

    Review your list and check off the tasks that match the requirements of the position you're seeking. Focus on those tasks when answering this question.

    The more you can connect your experience with the job opening, the better you will be at answering the question.

  3. About The Fit

    Describing your typical workday is your chance to show that your experience matches the job requirements and that you have the personal qualities the company looks for in its employees.

    You must demonstrate your understanding of the importance and necessity of time and workload planning, as well as your ability to follow the plan.

    The employer must see that you always try to fill your working day so that to the extent possible, planned tasks are executed on time and with maximum efficiency.

    The answer to this seemingly simple question shows very clearly your independence, organization and responsible attitude to work.

    Although there is no such thing as a “typical” workday, most of us have jobs that require some routine tasks to be performed daily.

    These are the important jobs that keep the business running, no matter what part of the organization you work in. These can be mentioned upfront, followed by the non-routine and creative tasks that make who you are and what you do “special.” You should be prepared to describe both.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Emphasize that you tend to complete the most important work first.

This gives the interviewer the impression that you have your priorities set for the day. This will also let them know that one of your basic strengths is the optimization and formulation of your work.

You might also consider completing your answer to the question with a closing statement.

For example, you might say: ”At the end of each day I review what I have been able to accomplish and make any adjustments to my plans for the next day.

Statistics

This question is asked 8.4x more frequently at HSN than at other companies.

14. Why did you choose your major?

How to answer

Everyone has his/her reasons to pick a major.

There are hundreds and hundreds of careers to choose from and most people pick a major that will give them a background in the career they want to pursue.

When you come to a job interview you will be definitely asked this question.

The interviewers are seeking to understand your underlying motivations for selecting this career.

It is also a good question for them to learn how much planning and thought actually went into your career selection. It is a window into your personality and interests.

  1. About Yourself

    This is your chance to highlight your strengths and how your major prepared you for your future plans.

    Your answer to this question should reflect your passion and interest in the field you chose. Be genuine.

    There’s every reason to display your passions and interest in your major. They will give interviewers a sense of who you really are.

    Think about who or what influenced your career choice and include the positive influences, not the negative ones.

    • How does this tie into your major?
    • How will you bring your passion and unique knowledge to the new company?

    Emphasize your strong people skills and excellent communication skills, allowing you to connect with others.

    Think of the skills and experiences you gained through your major, think back to assignments and projects from your studies, internships and previous jobs. Consider the skills you developed working on those projects.

  2. About The Company

    Write down a list of skills and experiences you gained through your major studies.

    Then, look at the job listing itself.

    Match up any of your skills and experiences that relate to the requirements of the job. How can you apply them to your new position, as well as the future?

  3. About The Fit

    Use this question as an opportunity to mention a few skills related to your chosen major that would also be relevant in the workplace.

    Point to a good culture fit.

    Be positive, showing your enthusiasm. Let them know you're excited to be where you are.

    Discuss what you enjoy about the industry you’re considering and why you could see yourself working in it. Even if your major is not directly related to the job, you can likely find connections between the two.

    This is also a chance to explain other ways you have developed skills that will fulfill the role you're applying for.

    For example, perhaps you were a biology major who is applying for a job in computer programming. You might explain that you took a number of online and extracurricular classes on programming to develop the skills needed for the job.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Let your past decisions and accomplishments shine through. Once you nail your interview, you'll be on your way to a successful career path.

Statistics

This question is asked 98% more frequently at HSN than at other companies.

15. What were your responsibilities in your last job?

How to answer

This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.

Even if you have never done exactly this specific kind of job, usually you should be able to name a few “transferable” skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.

  1. About Yourself

    Remember your last (or current) job and compile a list of things you had to do while working there.

    If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

    Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

  2. About The Company

    Research the company and the job description.

    • What do you expect to be doing in this job?
    • How would your performance be measured?

    List a few items in bullet points.

  3. About The Fit

    Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

    Craft your stories using the STAR method.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Optionally, you can end with a question like “Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 91% more frequently at HSN than at other companies.

16. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Get personalized insights

How do you demonstrate your Fit during the interview? Recruiters say, showing that your skills and qualifications are relevant to the company and job opening improves your chances of landing the job by 95%.

Doing company research and tailoring your answers towards what’s important can be an exhausting, time-consuming process. You may think: there is so much information out there, where should I look exactly? What is important for me, for my particular situation?

You are in the right place! Just choose the type of position you are applying for, enter the job description, and we’ll do the rest.

You will get a personalized guide on how to answer the interview questions at HSN based on your target position. The guide contains:

  • Key company highlights
  • How these highlights apply to you
  • How to build your interview answers to emphasize your relevance

To start, select the type of position you’re applying for:

Engineering

Managerial

Business Development / Sales

Other

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 77% less frequently at HSN than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Which of the following would be the best answer:

ASometimes I just work too hard

BI have trouble saying “no” when a colleague asks for help and I have my own work to finish

CI am a perfectionist

DI cannot think of a single thing

You don't have to be alone in your job search!

Mr. Simon invites you to join the Work Search Buddy Network that supports both individuals seeking their next job role and working professionals. Members of our network come together to learn and practice new skills and network with others through our regular interactive events where they establish meaningful connections and have a chance to promote their personal brand and stand out in the marketplace.

Join our Work Search Buddy Network Meetup Group to become part of our growing and supportive community!


This page has been updated on March 20, 2021.

You can practice answering this question, as well as over 160 other common job interview questions from HSN by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

24/7 availability24/7 availability
He will never make you feel intimidatedHe will never make you feel intimidated
The current version is freeThe current version is free

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