Interview questions at Indeed

1. Tell me about yourself top question

How to answer

1. About Yourself

   What is your current occupation? Define yourself professionally in one statement.

   Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

   Try to give some numbers to support your statement.

2. About The Company

   Your first step is to Research the company to find out as much as you can about what they do and their approach to their business and their employees.

   Based on what you know about the company and the job description, why are you interested in the position you are applying for?

3. About The Fit

   Now is the right time to show the fit between your skills and the company's requirements. Your answer works best if you emphasize your relevance. How do you do this? You will have already researched the company, studied the job description to identify their needs and possible pain points and prepared the relevant Star Stories that show how you addressed similar issues in the past. Your next step is to develop your Present-Past-Present approach.

   Start with the Present. Focus on the skills and experience from your most recent positions. What has enabled you to get the job done successfully and how this relates to what the employer is looking to accomplish.

   Next go back to the Past. Here is where your Star story comes in. Explain how you were able to use your skills and experience to accomplish a task that relates to an area of concern for the employer.

   Finally come back to the Present – summarizing the lessons you learned and how they shaped your response and approach today.

   Remember, the whole conversation is about the present, not the past. Just one sentence can summarize why your approach works, and its applicability and relevance to this position.

Pro Tip

Statistics

This question is asked 11% less frequently at Indeed than at other companies.

2. Where do you see yourself in 5 years?

How to answer

1. About Yourself

   What challenges do you like overcoming? Where are you starting from and where might you be going?

   For example, let's say the position you are applying for is junior accountant. It includes a wide range of tasks such as basic bookkeeping, financial analysis, and reporting. If accounting is your chosen field, then you would most likely want to move in the direction of obtaining your CPA so that you might step up to more responsibility as an accounting manager or senior auditor within the next 5 years. Your responses should make sense in how you see yourself growing in your professional career.

   However, at this point, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

2. About The Company

   Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

   • Is the business expanding, are they opening new locations, or starting new projects?
   • Or are they heavily automating and cutting staff?

   Let’s say you are applying for a UX designer position for a brand-new product.

   In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

   On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

3. About The Fit

   And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

   However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

   As we said earlier, you must show interest and enthusiasm for the position you are applying for. If the interviewer senses that you are more enthusiastic about future growth than about the current position, they may conclude that you are not the right person for the job at hand.

Pro Tip

Statistics

This question is asked 14% more frequently at Indeed than at other companies.

3. What is your greatest weakness?

How to answer

1. About Yourself

   No one is perfect and your interviewer doesn't expect you to be perfect either.

   While it is good to be honest and open, it will not help you to put yourself down.

   What's important is to find a weakness that you have overcome. How you turned what might be considered a negative into a positive.

2. About The Company

   Research the company (website, social media, etc) to learn about the company culture.

   What personal and professional qualities do they value?

3. About The Fit

   This is the time to clearly state a true weakness that you have overcome.

   Be as specific as possible and stay away from vague cliches like “I work too hard.” It would be difficult for anyone to try and explain how they overcame a weakness like that

   Mr. Simon emphasizes the Present-Past-Present method of responding to behavioral questions. When you are asked about your greatest weakness, you should be able to successfully use this approach as well. Here is an example of how someone might answer this question.

   Present - "I have always had a fear of public speaking, and believe this may have held me back in my career, especially when having to make presentations to management."

   Past - "Last year I learned about Toastmasters International and decided to join this group to help me gain confidence in myself and improve my ability to present to others in just about any situation."

   Present - "By overcoming this weakness I believe that it has made me a much stronger candidate for this position, someone you can count on to make presentations to management, conduct training and communicate at a high level."

   It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Pro Tip

Statistics

This question is asked 10% less frequently at Indeed than at other companies.

4. What are your drivers? What motivates you?

How to answer

1. About Yourself

   This question requires serious self-examination; you should be asking it yourself long before the interviewer does.

   Look back on everything you’ve done in your life, job, and career so far.

   • What was it about your best days that made them the best?
   • Can you take those feelings and apply them to specific moments from your life and past work experiences?
   • Are you ready for tough projects or for being asked to do something that isn’t quite on your job description, or for having to stay at work till late instead of another team member?
   • Will meeting deadlines, learning new things, finding a way to solve problems or overcoming a challenge inspire you and make you want even more?
   • What gives you a sense of accomplishment when you can look back on and say "I achieved that"?

   Look deep inside.

   Analyze your experience by types of tasks, by type of environment, type of feedback, level of responsibility and stakes? Do you prefer independence, or being part of a team?

   1. Task type: if you were given a whole day or even week at work to focus on just one of your tasks, without interruptions or multitasking, which one would that be? Why?
   2. Environment: do you feel motivated in a dynamic environment with lots of action, communications, deadlines? Or would you rather disconnect from the outside world and immerse into a single task, with your headphones on?
   3. Feedback: are you better motivated by positive feedback, or by healthy criticism? Or maybe by customers’ smiles and “Thank you” messages?
   4. Responsibility and stakes: are you motivated to do your best when you know that the stakes are high and your contribution will make a great impact on the bottom line? Or do you feel better in a more safe and relaxed environment when someone else is responsible for making big decisions?
   5. Financials: what is the salary range that makes you feel comfortable and respect yourself? Let’s be realistic, this is one (although definitely shouldn’t be the first) of the drivers.

   Be creative, this list is not exhaustive.

2. About The Company

   Take a long look at the job you’re applying for.

   • What kinds of tasks will you be responsible for?
   • What will the environment be?
   • What do you know about the possible kinds of feedback you will be receiving?
   • What is the level of stakes in this role?
   • What do you know about the salary they can possibly offer?

3. About The Fit

   How comfortable are you with the drivers the company can offer, comparing to those of your own? Pick those that have a match and give some examples.

   For instance, if you’re applying for a software engineer job, describe how you are motivated by solving complex technical challenges.

   If the job involves teamwork, give an example showing that you love collaborating and accomplishing big things as a part of a team.

   That is what drives you to do your best each day. You can say you enjoy meaningful work creating products that change people’s lives, if this is relevant to the company.

Pro Tip

Statistics

This question is asked 6.5x more frequently at Indeed than at other companies.

5. Tell me about your greatest professional accomplishment

How to answer

1. About Yourself

   In preparation for answering this question, list the top 3 professional accomplishments that you are most proud of. No need for lengthy descriptions, just a sentence or two for each one to help you recall each situation.

   Write down your Key Selling Points - your top 3-5 skills that make you a strong professional.

   Make sure you have developed the story behind each accomplishment and have a strong command of the details of what happened so that you can tell the story clearly and distinctly.

   Along with each accomplishment, mark which of your Key Selling Points they showcase. How exactly?

2. About The Company

   Based on your research of the company, what are their current needs?

   • What are the major projects going on?
   • What are the expectations for the position you are applying for?
   • Think about which of your accomplishment stories best fit their needs and expectations?

3. About The Fit

   Once you have decided on the appropriate accomplishment story, think how you will relate it in an interview and how you will make it relevant to the the job you are seeking. One approach is to use the Present-Past-Present technique.

   Let's say that the accomplishment was leading your team in installing a new billing system and bringing it in on time and under budget.

   You might start off in the Present by talking about the importance of having good leadership skills.

   Then move to the Past to relate your story about how you successfully lead your team in accomplishing the objective.

   Finally, come back to the Present to address how you will be able to help them reach their goals (the ones you learned about when researching the company) going forward.

   Be sure to keep practicing your accomplishment story until it flows naturally and convincingly.

Pro Tip

Statistics

This question is asked 44% more frequently at Indeed than at other companies.

6. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

1. About Yourself

   Think of a time when, as a customer, you had a problem with a company.

   • How did you feel?
   • How did you want to be treated?
   • Was the situation resolved to your satisfaction? If so what was done to resolve it?
   • If not, what went wrong?

   Have you had experience in the past where you helped a frustrated customer? When you were on the serving side of the table, what did you do to make a real difference to the customer and their experience?

   When considering this question, focus on your principles and your approach. You know that when customers are made to feel neglected and unimportant, they tend to get frustrated. You want to demonstrate to the hiring manager that you have the capacity to understand the customer’s problems and issues and can come up with a solution that best addresses their concerns.

   Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

2. About The Company

   Every company relies on customers.

   Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

   Based on your research, how does the company treat customers? How do they resolve customer issues?

3. About The Fit

   How do you demonstrate to the interviewer that you can WOW the customer by making their situation better for them as well as helping the company maintain good customer relations? Mr. Simon recommends using the Present-Past-Present method.

   There are many ways to apply this approach. For example you can start with the Present emphasizing that your approach to good customer service always starts with your great listening skills that enable you to fully understand the customer’s situation.

   Next go back to the Past for an example of just how you were able to resolve a frustrating situation for a customer. Focus on a situation in which you listened to and understood the problem and were able to resolve it and prevent the loss of the customer’s business.

   Finally come back to the Present to discuss how your skills and experience in handling frustrated customers will be a real asset to the company going forward.

Pro Tip

Statistics

This question is asked 7% less frequently at Indeed than at other companies.

7. Why did you leave your last job?

How to answer

1. About Yourself

   There are a number of reasons why people leave or plan to leave their jobs. One very important recent factor has been the impact on jobs and job security due to Covid-19 and all of the issues raised by remote vs. on-site work.

   Regardless of the causes, there are three possible reasons that you left your last job or are planning to leave your current job:

   • You are looking for a career change
   • You are unhappy with your current employment
   • You were let go.

   Whatever the reason, it's best to always speak in a positive light.

2. About The Company

   Based on your research about the company and the position you are interviewing for, what do you like most about the company? What excites you about the work as it is outlined in the job description?

3. About The Fit

   Let's take a closer look at how you might respond to each of the three reasons for leaving your last job.

   1. You were let go

   You should simply state the facts (e.g. the company was downsizing, your position was eliminated, your department was offshored, etc.). Focus on the positive. You might want to share your accomplishments at your previous employment by relating a pertinent STAR story if you feel that would be relevant.

   2. You are looking for career advancement or a career change

   In your response you should be upfront, honest and as enthusiastic as you can be about the position. Consider using the Present-Past-Present method when giving this answer. Start with the Present by describing a career goal that is important to you. For instance you are a data analyst applying for a data management position and you are ready for this move. Then go back to the Past to indicate that at your previous job, there were little or no promotional opportunities in your field. Then come back to the Present and say that you are ready to take on the manager role and know that you will do an outstanding job for the company.

   3. You are unhappy with your current employment

   Sometimes a job just isn't going to take you to the next step in your career.

   Keep two things in mind when answering this question, 1) never "bad mouth" your current employer and 2) focus on the postive when speaking about the job and your reason for wanting to leave.

   The following is an example of how this question might be answered. This individual was looking to move up to a project manager position and did not feel that her current employer was the right place to achieve her goal. You might find her answer helpful in crafting your own response.

   "I really like my job as assistant project manager and love working with all of my coworkers on the team. However, the way the department is set up there is no real path to promotion. There are currently 3 project managers and they are all relatively new in their jobs. As far as I can see, they are all doing a good job and opportunties for promotion may not be opening up in the foreseeable future."

   Her comments were positive and her reasoning was clear and consise. Always try to keep your reasons positive and try not to create an impression that you were unhappy with the way you were treated.

Pro Tip

Statistics

This question is asked 19% less frequently at Indeed than at other companies.

8. What skills are you looking to develop on your next job? Why?

How to answer

1. About Yourself

   Answering the question, reflect on yourself. Show that you are concerned and active about your own evolution.

   You can indicate how development has worked for you in the past, give examples.

   • What qualities do you wish to develop in yourself both professionally and personally?
   • What kind of culture do you want to work in?
   • What motivates you?
   • What qualities do you feel make strong, healthy relationships?
   • What skills do you admire most in your role models?

   And probably the most important is: What will help you to achieve your future goals?

   Choose something you’re already pretty good at, but still trying to improve even more. Maybe it is something that you learned a long time ago but haven’t used in recent jobs very often?

2. About The Company

   Do your research and learn as much as possible about the organization and the career path you might forge there. Read the company’s story on their website, review their LinkedIn page, explore their blog.

   What personal and professional qualities do they value and what can you learn if they hire you?

3. About The Fit

   No matter what skills you say you want to improve, however, make sure that you follow it up with what you’re doing about it.

   Focus on a work skill that may not be critical to your industry or job level and demonstrate how you would like to develop this skill further, implying you already have a level of competency. This way you won't be sounding negative about yourself.

   You could say something like “Coworkers often come to me for advice on how to write or format a document they are working on. I know that I am good at this (that’s why they come to me in the first place), but I have no formal training on mentoring others. I would like to take a course or two on mentoring others that would help them while also improving my own skills in this area.”

   Say you are willing to learn new things and take on new challenges. Show employers that you’re self-motivated and actively looking for ways to improve your skills and value in your career.

Pro Tip

Statistics

This question is asked 3.5x more frequently at Indeed than at other companies.

9. Walk me through your resume

How to answer

1. About Yourself

   Print out your resume. For each of your recent job experiences (at this point do not go back more than 5 years), write down 3-5 key points at which you feel you are strong.

   For example, for your current (or previous) job, you may want to list skills like “Excellent presentation skills,” “Employee Engagement guru,” “Analytical skills,” “Attention to detail” (they don’t have to be all soft skills, but being aware of at least a few of your strong soft skills is important). Make sure you have examples for each of your statements.

   If you have difficulties to think of these points, search online for job descriptions for similar job roles, and figure out which of those keywords appeal to you. Look for people on LinkedIn that have jobs similar to the one you are applying for. Their profiles often contain many keywords that you can use in response to this question.

   Now that you’ve gone through all your recent experiences, are there any points that repeat more often than others, or are especially important to you? These are candidates to be your Key Selling Points -highlight 3-5 of them.

2. About The Company

   Research the company and the role for which you're being interviewed. When researching the company, find out what skills and qualities they value the most. Carefully consider the job requirements. What is it that you will be responsible for?

   Now, write down 3-5 keywords from the job description that you find of utmost importance for this job role.

3. About The Fit

   Try to establish the match between your own highlighted keywords, and those of the job description. These are your Key Selling Points! You should normally limit yourself by 3-5 such keywords or phrases.

   Now, craft a story based on your career history. You don’t have to go in chronological order - you can start with your current or last job experience, and then go back to your previous ones, or focus on just the experiences that are relevant to your story, and only briefly mention the less relevant ones and only if needed.

   Select one point to highlight for each phase of your career. Make sure you ingrain your Key Selling Points in the interviewer’s memory - after the interview is over, you want them to remember you as someone who is strong at XYZ, or experienced in A, B and C.

   It's okay to focus more on stellar achievements and brag a little bit about them.

Pro Tip

Statistics

This question is asked 70% more frequently at Indeed than at other companies.

10. Why were you successful in your last role? Give a supporting example

How to answer

1. About Yourself

   Think of the question as an invitation to discuss the professional characteristics that you're proud of or a particular achievement in your last job.

   • What steps did you take to become successful?
   • What personal and professional qualities did you use to reach your goals at work?
   • How did your actions help your team and the company to succeed?
   • What challenges did you overcome to become successful?
   • What are your lessons learned?

2. About The Company

   Research the requirements of the company you applying to and review the job listing. Make a list of job qualifications and skills that match the preferred qualifications of the ideal candidate.

3. About The Fit

   Explain your most important achievements at work, using the STAR method to provide specific examples of how your past work and achievements show how you will be an asset to the organization you're interviewing with.

   It’s your chance to tell about your Key Selling Points – skills that make you a successful employee.

   Emphasize the 3-5 strongest of them that helped you to achieve results at work to answer the question.

   It's important to provide the interviewer with evidence of how you achieved success in the workplace.

   For example, if you are in publishing, tell your story about how you ensured the timely release of 20 issues of the magazine, despite any problems you faced.

   The role of such an achievement for the company was particularly important and demonstrates how your work contributed to the business. Difficulties and ways to overcome them, new ideas, daily work, and its results will help the interviewer to assess your experience correctly.

Pro Tip

Statistics

This question is asked 6.5x more frequently at Indeed than at other companies.

11. What were your responsibilities in your last job?

How to answer

1. About Yourself

   Remember your last (or current) job and compile a list of things you had to do while working there.

   If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

   Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

2. About The Company

   Research the company and the job description.

   • What do you expect to be doing in this job?
   • How would your performance be measured?

   List a few items in bullet points.

3. About The Fit

   Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

   Craft your stories using the STAR method.

Pro Tip

Statistics

This question is asked 2.2x more frequently at Indeed than at other companies.

12. What makes you a good teammate?

How to answer

1. About Yourself

   Look back to your experience when you were a part of a team.

   • Were there any people in your team whom you were always looking forward to working with every day? If yes, why did you like them so much?
   • What qualities did they possess?

   And now ask yourself the next questions:

   • Do YOU have such qualities?
   • Would you consider yourself a good teammate?
   • Are you somebody who is understanding, open, responsible, dependable, somebody who can take criticism, be supportive and honest?

   Ask your previous coworkers about the qualities they value in you.

2. About The Company

   Carefully research the company and its culture. Review the job description so you understand what "teamwork" means for them.

   • How do the employees value each other?
   • What qualities of a team member is the company looking for?
   • What kind of challenges could you help the company/department resolve by working as a part of a team?

3. About The Fit

   Being a good team member in different professions means different things, it depends on the requirements of the company.

   Emphasize your strong personal and professional qualities that make you a great fit for the company:

   1. Show that you are reliable and helpful. If the job deals with tight deadlines, independent work, limited supervision and needs a person who works with few or no errors,* be that person*! Demonstrate that you are someone who can take the lead when needed and provide professional support to other team members.

   2. Highlight your ability to adjust quickly and easily to changing situations, taking risks and coming up with creative ideas to drive positive changes yourself. If the company you are applying to operates in a dynamic environment or with other challenges that need a quick reaction, be the person they are looking for!

   3. Mention that you always strive for and promote good communications; this can include using the tools that your past teams have used (Email, Slack, etc.) in a way that worked for them.

   4. Emphasize that you have no fear of stepping outside your comfort zone for the benefit of your team, project, and company.

   5. Display your genuine passion and commitment toward your team, especially if the company’s culture is based on teamwork. Emphasize that you never undermine relationships, you speak honestly and truthfully and respect the decisions that the leader makes.

Pro Tip

Statistics

This question is asked 18.3x more frequently at Indeed than at other companies.

13. What gets you up and excited on Monday morning?

How to answer

1. About Yourself

   This question requires serious self-examination; you should be asking it yourself long before the interviewer does.

   • What do you feel when waking up on Monday?
   • Can you take those feelings and apply them to specific moments from your life and past work experiences?
   • What makes you motivated and happy?

   Maybe it’s a pursuit to learn something new, or meet the special person at work, your helping others, being with good friends in the office, your friendly boss, the joy you feel by doing your work well and the feeling that boosts your self-esteem.

   Talk about what motivates you personally and professionally.

2. About The Company

   Research the company and its culture.

   • What will the environment be?
   • What do you know about the possible kinds of feedback you will be receiving?
   • What is at stake in this role?
   • What goals drive the company and what direction does it appear to be taking?

3. About The Fit

   • How comfortable are you with the company’s goals and how it is going about achieving them?
   • How do they compare to your own motivations?

   Pick those that have a match and give some serious thought to what gets you up in the morning.

   Don’t be afraid to talk about career goals — this is a great way to show them that you’re motivated to succeed.

   Once you’ve described your career goal and briefly outlined your plan for getting there, connect your answer back to the job you’re interviewing for.

   Make sure you demonstrate that you’ve really thought about the position and how it will fit into your life and career trajectory.

   Mention your strengths, specific tasks you’re good at and how the positive feelings you receive from doing them will help you to achieve great results in your new job.

   If, for example, you are applying for a teaching position – mention how passionate and creative you are coming up with different ways of teaching various subjects.

   If you will be dealing with customers – show your enthusiasm about seeing satisfaction and happiness on your client’s faces.

   If you are applying for a job as a software developer – say that you are excited to build awesome products in this area.

Pro Tip

Statistics

This question is asked 18.8x more frequently at Indeed than at other companies.

14. What experience do you have in this field?

How to answer

1. About Yourself

   Start with defining your Key Selling Points you want to emphasize for this position.

   • What job experiences brought you to those points?
   • What were the job titles and the most relevant responsibilities?

2. About The Company

   Do your research of the company and the requirements for the position.

   • What is the company looking for in terms of experiences and qualifications?
   • What problems are they trying to solve with this position?

   Most importantly, make sure you are able to highlight and speak about at least 3-5 of your key experiences that match up with the requirements listed in the job description.

3. About The Fit

   Using the Present-Past-Present method is a perfect way to answer this question.

   Starting with the Present, speak about your experience as it relates to one of the key requirements in the job description. You might say "I noted that the job description requires experience in employee training and this is an area in which I have a great deal of knowledge and skill."

   Then go back to the Past to describe how you improved overall training of staff from 82% to over 97% within your first year on the job. Senior leadership took note of this accomplishment for which you received a company commendation.

   Finally, come back to the Present to describe how you will help ensure that the company maintains the highest possible compliance with all employee training requirements.

   Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

Statistics

This question is asked 27% less frequently at Indeed than at other companies.

15. What would your colleagues and managers say is your best quality?

How to answer

1. About Yourself

   Spend some time reflecting on how others perceive you so that you can speak smoothly without overinflating or undervaluing yourself.

   Recall conversations with coworkers or managers in which you received acknowledgment or feedback. Take a look back at what your managers said about you in annual reviews.

   Ask former coworkers or managers to help you to determine the strengths that made you unique.

   • What would they consider as your best traits?
   • Would they say that you are dependable, trustworthy, flexible, and honest?
   • Do you always show up to meetings on time and promptly reply to emails?
   • Would your coworkers say you are punctual and responsive?

   If you frequently lend a hand when coworkers or customers struggle, it is highly likely they will say that you are helpful.

2. About The Company

   Research the company to learn what the employer or interviewer values. Compare their values with your qualities that you think would be a good fit.

   Carefully read the job description as it is a great guide for what employers want to see in candidates.

3. About The Fit

   Use the question as an opportunity to emphasize your strengths and mention your Key Selling Points. It’s important to highlight how well you communicate and how well your personality and work style will match the company and team culture.

   Though you may have several different areas of strength, focus on those that are relevant to the job. Adaptability, critical thinking, problem-solving, creativity, and effective communication – are the most common skills that can be helpful in any job, be sure that those you worked most closely with will name them when speaking about you.

   Using the STAR method, you can describe a successful team project from your previous job, mentioning how well you interacted with your colleagues.

   For example,

   “My past coworkers have told me that I am highly organized and quite good at time management. During one specific project, the other team members complimented me for developing and sticking to a timeline for all the different aspects of the plan. We ended up successfully completing the project ahead of time, and it went really well! I’d love to have a similar relationship with my team members in this position.”

Pro Tip

Statistics

This question is asked 12.2x more frequently at Indeed than at other companies.

16. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

1. About Yourself

   Think of the times you had to deal with conflict.

   • What were the different ways you were able to address the situation?
   • If you were the cause of the conflict, how did the other person talk you down from the conflict?
   • What were the key lessons you learned through your experience?

2. About The Company

   Research the company and its culture.

   • What do they value?
   • Is there anything that you can find about how they deal with conflict resolution?

   Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

3. About The Fit

   • What have you found out about the company’s culture and job description?
   • Are they looking for someone who can take charge and resolve conflict?

   Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

   Use the STAR method to frame your story.

Pro Tip

Statistics

This question is asked 14% more frequently at Indeed than at other companies.