Questions at Kroger interviews

We analyzed 2,201 interview reviews for Kroger from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions at Kroger:

How would you handle a customer with difficult behavior?
Tell me about yourself
What is your greatest weakness?
Where do you see yourself in 5 years?
Tell me about a time when you've resolved a problem for a frustrated customer
What experience do you have in this field?
Tell me about your greatest professional accomplishment
Tell me about your work experience. What was the most interesting?
Tell me about the most fun job you ever had
What did you like or dislike about your last job?

According to our research, hiring managers at Kroger ask soft skills interview questions 86% more than at other companies:

Kroger interview question statistics

1. How would you handle a customer with difficult behavior?top question

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 3.2x more frequently at Kroger than at other companies.

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2. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 0% less frequently at Kroger than at other companies.

3. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 8% less frequently at Kroger than at other companies.

4. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 35% less frequently at Kroger than at other companies.

5. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 27% more frequently at Kroger than at other companies.

6. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research on the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.

Statistics

This question is asked 58% more frequently at Kroger than at other companies.

7. Tell me about your greatest professional accomplishment

How to answer

Of all your accomplishments (and I am sure you’ve had a great many of them!), you should choose the one most relevant to this job position.

  1. About Yourself

    Write down your Key Selling Points - your top 3-5 skills that make you a strong professional.

    Write down a list of your top 3-5 professional accomplishments that you are most proud of. No need for lengthy descriptions, just 1-2 words for each one to help you recall each situation.

    Make sure you have developed the story behind each accomplishment and have a strong command of the details of what happened so that you can tell the story clearly and distinctly.

    Along with each accomplishment, mark which of your Key Selling Points they showcase. How exactly?

  2. About The Company

    Based on your research of the company, what are their current needs?

    • What are the major projects going on?
    • What are the expectations for the position you are applying for?
  3. About The Fit

    Try to imagine yourself being an employee of the company you are applying to, say, at your 6th month into the job.

    • Which of your Key Selling Points and accomplishments would be most relevant to the company?
    • What “have you accomplished at your new job?”

    Choose the most relevant accomplishment from your list and then practice telling your story.

Pro Tip

Most enterprises are now going through major transformations, often called Digital Transformation.

Do your research on what it means and what is often involved, to get a better idea of the current goals and environments in companies. But one thing that definitely characterizes this transformation is striving for agility.

In particular, for startups (if you are applying to a startup or a small business), agility is their middle name, in order for them to survive among bigger sharks in the market.

So, demonstrating qualities like agility and adaptability should generally be helpful and quite a safe choice in most circumstances today.

Statistics

This question is asked 41% more frequently at Kroger than at other companies.

8. Tell me about your work experience. What was the most interesting?

How to answer

This question lets an interviewer gauge what makes you tick and whether the job you are applying for corresponds with your areas of excitement and enthusiasm. Such a fit will earn you important points for being a viable candidate.

  1. About Yourself

    Review the details that you shared in your resume. Select the three to five best points to highlight and relate to the position to which you're applying.

  2. About The Company

    Carefully research the company and the job description.

    Find out what duties you'll be taking on to determine which of your top skills to emphasize. Try to find out what current challenges they are trying to solve by opening this vacancy.

  3. About The Fit

    Knowing the duties for which you will be responsible will help you identify which prior experiences to highlight.

    How well you connect your previous experiences with the job requirements can tell the interviewer how prepared you are for this role and how enthusiastic you will be about your job.

Pro Tip

Do not start your answer with "as you can see from my resume," even if you have listed those skills and qualities.

Instead, tell a story showing that you can solve problems similar to their current challenges and that you are enthusiastic about this.

You can best do this through constant practice of your STARs.

Statistics

This question is asked 2.1x more frequently at Kroger than at other companies.

9. Tell me about the most fun job you ever had

How to answer

This question lets an interviewer gauge whether the job you are applying for corresponds with your areas of excitement, passion, and enthusiasm.

It provides a telling glimpse into the commitment of you as a potential employee.

Interviewers ask this kind of question to understand how well you work with others and what qualities (such as collaboration and teamwork) help you to stand out from the other candidates.

They want to see evidence of strengths and soft skills you might not have included in your resume or application, that will help you do well on the job.

  1. About Yourself

    Remember a time when you worked with special pleasure and felt most comfortable and determined.

    • What kind of work was it?
    • What made it interesting for you?
    • What emotions did you have working on it?
    • How did it help you on a personal level?
    • Who did you participate with? Were you satisfied with your team?
    • Did you learn something new from the experience?
  2. About The Company

    Research the company and the job description. What duties will you be taking on?

    Try to find out what challenges you will face there and what they value in their employees.

  3. About The Fit

    When you are asked this question, you need to be focused.

    Keep the answer short and professional.

    Use the opportunity to talk about an instance of accomplishment, highlighting enjoyment derived from working with coworkers from a past project or job.

    An expression of enjoying collaborative work or meeting new people often clues hiring managers into your abilities to adapt well in team-oriented or customer-centric environments.

    Focus on aspects of learning and growing as an individual and working with a group of professionals on the job to impress hiring managers and demonstrate a fun yet serious attitude toward work.

    Discuss a successful project you enjoyed completing, or a seminar you attended that offered different learning activities and interactive presentations.

    Using the STAR method, relate specific experiences from a specific job, and if possible, tie it into the new position.

Pro Tip

Don’t hesitate to include emotions to your answer –you should show both enthusiasm and passion!

Statistics

This question is asked 11.9x more frequently at Kroger than at other companies.

10. What did you like or dislike about your last job?

How to answer

Your answer to this question will show the interviewer your overall perspective (positive or negative) of your prior role and your approach to what you liked (or didn’t like) about that aspect of your work. While answering such a question remember that diplomacy is the key to corporate success.

The answer you give to this question can say a lot about you, for example:

  • Can you handle situations professionally when you deal with pressure?
  • What strong qualities (your Key Selling Points) can you emphasize answering the question?
  • Are you a positive person, and not someone who complains, holds grudges or badmouths their co-workers or boss?
  • Do you exhibit loyalty, enthusiasm, dedication, and energy?
  • Are you easy to work with?
  1. About Yourself

    Reflect on yourself; stick to the facts and don’t go into emotions.

    List the things you were responsible for in your last job.

    • Which of them did you like most? Why?
    • What were the responsibilities you liked less? Why?
    • Was there anything you consider completely unacceptable?

    If you feel that your answer will not be complete without a nod toward the negative aspects, then keep it focused on tasks, situations, or company structure, and not on people. The overall tone must be positive and friendly.

  2. About The Company

    • What does your research tell you about the company you are applying to?
    • Will there be situations like those in your former job you don't want to get into again?
    • What are the requirements for the position?
    • What challenges will you face there?
    • What responsibilities will you be tasked with?
  3. About The Fit

    Which of the responsibilities you liked will also be part of your future responsibilities in your new role? Don’t forget to show your excitement while telling about these.

    If there were responsibilities you disliked that are not part of the job description, don’t bring them up.

    By asking about your feelings toward a previous job the interviewers often aren’t that interested in the list of actual likes or dislikes you can provide. Rather, they’re trying to judge your character by listening to the tone and attitude with which you respond to a tricky question.

    However, details of your likes and dislikes can also reveal whether you'll be a good fit culturally at the company at hand. Showing excitement about responsibilities that will most likely be included in the role you are applying for can help strengthen your position as a fit.

    Mentioning that you are ready for more challenges and opportunities, that the position you are applying for is a great match for your skillset and that you feel you would be an asset to the company or department is often a safe way to show your excitement.

Pro Tip

Telling your stories, use the “sandwich method”: start off by mentioning a positive, then mention the negative, and try to pivot back around to something positive.

You can do that by talking about how you managed the aspect you disliked, or by making a connection to the job you're interviewing for.

Statistics

This question is asked 2.5x more frequently at Kroger than at other companies.


This page has been updated on March 30, 2020.

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