Interview questions at LA Fitness

1. Tell me about yourself top question

How to answer

1. About Yourself

   What is your current occupation? Define yourself professionally in one statement.

   Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

   Try to give some numbers to support your statement.

2. About The Company

   Your first step is to Research the company to find out as much as you can about what they do and their approach to their business and their employees.

   Based on what you know about the company and the job description, why are you interested in the position you are applying for?

3. About The Fit

   Now is the right time to show the fit between your skills and the company's requirements. Your answer works best if you emphasize your relevance. How do you do this? You will have already researched the company, studied the job description to identify their needs and possible pain points and prepared the relevant Star Stories that show how you addressed similar issues in the past. Your next step is to develop your Present-Past-Present approach.

   Start with the Present. Focus on the skills and experience from your most recent positions. What has enabled you to get the job done successfully and how this relates to what the employer is looking to accomplish.

   Next go back to the Past. Here is where your Star story comes in. Explain how you were able to use your skills and experience to accomplish a task that relates to an area of concern for the employer.

   Finally come back to the Present – summarizing the lessons you learned and how they shaped your response and approach today.

   Remember, the whole conversation is about the present, not the past. Just one sentence can summarize why your approach works, and its applicability and relevance to this position.

Pro Tip

Statistics

This question is asked 91% more frequently at LA Fitness than at other companies.

2. Where do you see yourself in 5 years?

How to answer

1. About Yourself

   What challenges do you like overcoming? Where are you starting from and where might you be going?

   For example, let's say the position you are applying for is junior accountant. It includes a wide range of tasks such as basic bookkeeping, financial analysis, and reporting. If accounting is your chosen field, then you would most likely want to move in the direction of obtaining your CPA so that you might step up to more responsibility as an accounting manager or senior auditor within the next 5 years. Your responses should make sense in how you see yourself growing in your professional career.

   However, at this point, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

2. About The Company

   Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

   • Is the business expanding, are they opening new locations, or starting new projects?
   • Or are they heavily automating and cutting staff?

   Let’s say you are applying for a UX designer position for a brand-new product.

   In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

   On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

3. About The Fit

   And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

   However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

   As we said earlier, you must show interest and enthusiasm for the position you are applying for. If the interviewer senses that you are more enthusiastic about future growth than about the current position, they may conclude that you are not the right person for the job at hand.

Pro Tip

Statistics

This question is asked 5% more frequently at LA Fitness than at other companies.

3. What is your greatest weakness?

How to answer

1. About Yourself

   No one is perfect and your interviewer doesn't expect you to be perfect either.

   While it is good to be honest and open, it will not help you to put yourself down.

   What's important is to find a weakness that you have overcome. How you turned what might be considered a negative into a positive.

2. About The Company

   Research the company (website, social media, etc) to learn about the company culture.

   What personal and professional qualities do they value?

3. About The Fit

   This is the time to clearly state a true weakness that you have overcome.

   Be as specific as possible and stay away from vague cliches like “I work too hard.” It would be difficult for anyone to try and explain how they overcame a weakness like that

   Mr. Simon emphasizes the Present-Past-Present method of responding to behavioral questions. When you are asked about your greatest weakness, you should be able to successfully use this approach as well. Here is an example of how someone might answer this question.

   Present - "I have always had a fear of public speaking, and believe this may have held me back in my career, especially when having to make presentations to management."

   Past - "Last year I learned about Toastmasters International and decided to join this group to help me gain confidence in myself and improve my ability to present to others in just about any situation."

   Present - "By overcoming this weakness I believe that it has made me a much stronger candidate for this position, someone you can count on to make presentations to management, conduct training and communicate at a high level."

   It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Pro Tip

Statistics

This question is asked 8% less frequently at LA Fitness than at other companies.

4. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

1. About Yourself

   Think of a time when, as a customer, you had a problem with a company.

   • How did you feel?
   • How did you want to be treated?
   • Was the situation resolved to your satisfaction? If so what was done to resolve it?
   • If not, what went wrong?

   Have you had experience in the past where you helped a frustrated customer? When you were on the serving side of the table, what did you do to make a real difference to the customer and their experience?

   When considering this question, focus on your principles and your approach. You know that when customers are made to feel neglected and unimportant, they tend to get frustrated. You want to demonstrate to the hiring manager that you have the capacity to understand the customer’s problems and issues and can come up with a solution that best addresses their concerns.

   Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

2. About The Company

   Every company relies on customers.

   Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

   Based on your research, how does the company treat customers? How do they resolve customer issues?

3. About The Fit

   How do you demonstrate to the interviewer that you can WOW the customer by making their situation better for them as well as helping the company maintain good customer relations? Mr. Simon recommends using the Present-Past-Present method.

   There are many ways to apply this approach. For example you can start with the Present emphasizing that your approach to good customer service always starts with your great listening skills that enable you to fully understand the customer’s situation.

   Next go back to the Past for an example of just how you were able to resolve a frustrating situation for a customer. Focus on a situation in which you listened to and understood the problem and were able to resolve it and prevent the loss of the customer’s business.

   Finally come back to the Present to discuss how your skills and experience in handling frustrated customers will be a real asset to the company going forward.

Pro Tip

Statistics

This question is asked 66% more frequently at LA Fitness than at other companies.

5. How would you handle a customer with difficult behavior?

How to answer

1. About Yourself

   Look back on your experience. Have you dealt with a difficult or disruptive customer? Remember how you diffused the situation and how you turned things around.

   • Do you have certain principles, or methodology, to deal with difficult people?
   • Do you have strong people skills, are you good at conflict resolution?
   • Are you high on emotional intelligence? Can you give an example?

2. About The Company

   • What have you found about the company and its culture?
   • What have you learned about how the employees value each other?
   • How do they treat their customers?
   • Knowing their line of business or industry, what can be some examples of difficult customers?

   Do your research.

3. About The Fit

   When a question like this asked in an interview, it is an indication that you will probably encounter difficult customers, or other difficult stakeholders while working for this company.

   This would be an excellent opportunity to use the Present-Past-Present approach to respond to this question.

   Start with the Present. Speak about your “conflict resolution” skills and how you apply these today.

   Next go back to a Past situation - remember your Star Stories to relate a relevant situation that happened in a previous job where you resolved a problem for a difficult customer.

   Finally, come back to the Present, summarizing what you learned from past experiences and how you will apply them to the job you are interviewing for today.

   If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

Statistics

This question is asked 16% more frequently at LA Fitness than at other companies.

6. What experience do you have in this field?

How to answer

1. About Yourself

   Start with defining your Key Selling Points you want to emphasize for this position.

   • What job experiences brought you to those points?
   • What were the job titles and the most relevant responsibilities?

2. About The Company

   Do your research of the company and the requirements for the position.

   • What is the company looking for in terms of experiences and qualifications?
   • What problems are they trying to solve with this position?

   Most importantly, make sure you are able to highlight and speak about at least 3-5 of your key experiences that match up with the requirements listed in the job description.

3. About The Fit

   Using the Present-Past-Present method is a perfect way to answer this question.

   Starting with the Present, speak about your experience as it relates to one of the key requirements in the job description. You might say "I noted that the job description requires experience in employee training and this is an area in which I have a great deal of knowledge and skill."

   Then go back to the Past to describe how you improved overall training of staff from 82% to over 97% within your first year on the job. Senior leadership took note of this accomplishment for which you received a company commendation.

   Finally, come back to the Present to describe how you will help ensure that the company maintains the highest possible compliance with all employee training requirements.

   Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

Statistics

This question is asked 2.1x more frequently at LA Fitness than at other companies.

7. How would you describe yourself?

How to answer

1. About Yourself

   Think of how your bosses and peers would describe you.

   Throughout your professional experience, you have probably heard them giving you some labels – try to remember the exact words they used.

   If you have received LinkedIn recommendations from someone, read those and think why people wrote them and what work situations prompted those descriptions. Remember the context of those situations and frame them as stories.

   Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

2. About The Company

   Research the company's values, standards and policies. Make a list of keywords or short key phrases.

3. About The Fit

   Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in the 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

   For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru,” don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use the STAR method to craft your story.

   Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably want to hear more than one. Just be observant and watch the interviewer’s reaction. You want to keep them interested.

Pro Tip

Statistics

This question is asked 2.4x more frequently at LA Fitness than at other companies.

8. Why did you leave your last job?

How to answer

1. About Yourself

   There are a number of reasons why people leave or plan to leave their jobs. One very important recent factor has been the impact on jobs and job security due to Covid-19 and all of the issues raised by remote vs. on-site work.

   Regardless of the causes, there are three possible reasons that you left your last job or are planning to leave your current job:

   • You are looking for a career change
   • You are unhappy with your current employment
   • You were let go.

   Whatever the reason, it's best to always speak in a positive light.

2. About The Company

   Based on your research about the company and the position you are interviewing for, what do you like most about the company? What excites you about the work as it is outlined in the job description?

3. About The Fit

   Let's take a closer look at how you might respond to each of the three reasons for leaving your last job.

   1. You were let go

   You should simply state the facts (e.g. the company was downsizing, your position was eliminated, your department was offshored, etc.). Focus on the positive. You might want to share your accomplishments at your previous employment by relating a pertinent STAR story if you feel that would be relevant.

   2. You are looking for career advancement or a career change

   In your response you should be upfront, honest and as enthusiastic as you can be about the position. Consider using the Present-Past-Present method when giving this answer. Start with the Present by describing a career goal that is important to you. For instance you are a data analyst applying for a data management position and you are ready for this move. Then go back to the Past to indicate that at your previous job, there were little or no promotional opportunities in your field. Then come back to the Present and say that you are ready to take on the manager role and know that you will do an outstanding job for the company.

   3. You are unhappy with your current employment

   Sometimes a job just isn't going to take you to the next step in your career.

   Keep two things in mind when answering this question, 1) never "bad mouth" your current employer and 2) focus on the postive when speaking about the job and your reason for wanting to leave.

   The following is an example of how this question might be answered. This individual was looking to move up to a project manager position and did not feel that her current employer was the right place to achieve her goal. You might find her answer helpful in crafting your own response.

   "I really like my job as assistant project manager and love working with all of my coworkers on the team. However, the way the department is set up there is no real path to promotion. There are currently 3 project managers and they are all relatively new in their jobs. As far as I can see, they are all doing a good job and opportunties for promotion may not be opening up in the foreseeable future."

   Her comments were positive and her reasoning was clear and consise. Always try to keep your reasons positive and try not to create an impression that you were unhappy with the way you were treated.

Pro Tip

Statistics

This question is asked 15% more frequently at LA Fitness than at other companies.

9. What were your responsibilities in your last job?

How to answer

1. About Yourself

   Remember your last (or current) job and compile a list of things you had to do while working there.

   If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

   Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

2. About The Company

   Research the company and the job description.

   • What do you expect to be doing in this job?
   • How would your performance be measured?

   List a few items in bullet points.

3. About The Fit

   Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

   Craft your stories using the STAR method.

Pro Tip

Statistics

This question is asked 3.1x more frequently at LA Fitness than at other companies.

10. What are your salary requirements?

How to answer

1. About Yourself

   The first thing to research is the salary range for your role in the market. What is the industry standard?

   Next, think of your qualifications for the role. Weigh in your traits, skills, education, and experience. Try this exercise, draw a line on a piece of paper where on the left side sits a complete beginner, and on the right side - the best professional in the world the company may try to invite for the role. Where do you position yourself?

   Now, remember that once you start in your new role, your qualifications will be growing fast, due to all the new experience you will be gaining - consequently, your value will rise as well. Your salary, on the other hand, will not increase as quickly. So, try to imagine where your qualifications will bring you, on that scale, in about a year into the new job.

   Map the scale against the industry range. Now you should be able to come up with an objective figure, as opposed to pure speculation.

   This is not real math, however, so your number cannot be very precise, of course. Define a range, which starts with the minimum that will keep you satisfied a few months into the job, and the maximum which, a year into the job, will give you the lifestyle you would ideally like to have at that time.

   Make sure the range stays within 40%-60% between extremes. Remember, the higher the position up the ladder, the wider the range can be. What is the number in the middle? Will you feel comfortable with this number?

2. About The Company

   Research the company and find out what they are paying. The best places to find this information are Glassdoor, LinkedIn, PayScale and other similar websites.

3. About The Fit

   Based on your research, does the company fit your desired salary range?

   Now, whether you should be giving a range, or a single target number is a matter of debate. I personally think that a single number, given in a suggestive manner, is better than the range, because when given a range, they may logically gravitate towards the lower end, especially since you’ve said that the lower number is acceptable.

   One example of how to structure your answer of a single target number is this:

   I have done my research and based on the average for the industry, location, and my level of expertise, something like XXX seems reasonable to me. What do you think?

   Besides giving the factual answer that the interviewer is asking for, such an answer will also show you to be someone who takes the initiative, who goes the extra mile, and someone with data-driven and analytical mindset.

Pro Tip

Statistics

This question is asked 50% more frequently at LA Fitness than at other companies.

11. What are your long-term goals?

How to answer

1. About Yourself

   Start with honestly assessing yourself. (At this moment, you are not sharing these thoughts with anyone, so be as open as you can).

   Imagine that you have all the resources in the world and that all roads are open for you.

   • How would you use them?
   • Which road(s) would you choose?
   • What do you see on the horizon in that direction?

   Be audacious and don’t limit yourself. There is no longer a perspective than “long-term,” so be as futuristic as you possibly can.

   List a few “road” options that you would be enthusiastic about going down.

   For example, this list may be as broad as the following:

   • writer
   • choir director
   • software engineer and architect
   • CEO of a unicorn startup company,
   • entrepreneur.

   As William Shakespeare once said, “We know what we are, but we know not what we may be.”

2. About The Company

   Now, look at the company.

   • What is the industry they operate in?
   • What is the position you are applying for, and what are potential career growth possibilities within the department, company, and industry?

3. About The Fit

   Which of your “road” options correspond best with the opportunities presented by this company?

   Highlight this option and focus on it. Imagine, in as much detail as you can, going down this road.

   What would be the major milestones for you, in order to move towards your goal?

   Describe the chosen option by focusing on the first 1-2 milestones, and by presenting it in light of company goals and current initiatives.

   For example, if you are applying for a project manager position in a corporation engaged in the education industry, and your “road” option is “CEO,” your next career step may be a program manager, or an innovations and research manager.

   Explain why you are enthusiastic about reaching these goals, and what makes you think you have the necessary traits and skills to reach them.

   How can the company benefit from these traits and skills of yours already today, in the current role you are applying for?

Pro Tip

Statistics

This question is asked 30% more frequently at LA Fitness than at other companies.

12. Describe a time you went above and beyond for a customer

How to answer

1. About Yourself

   Think about a time you were the customer, how were you treated when you had a problem or issue that needed to be resolved? Did the company solve your problem with great service and a memorable experience?

   Now think about a time you had to help a customer. What did you do to make that experience unforgettable for them?

2. About The Company

   Think carefully about the company and what they are looking for. Read online reviews and any other available information.

   • What are their standards for treating customers?
   • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
   • How focused is the job description regarding customer service functions? This will give you a strong hint that customer service is an area to be aware of for the upcoming interview.

3. About The Fit

   A great way to show your fit for the job is to use the Present-Past-Present method in answering this question. The following is an example of how you might apply this approach:

   Start with the Present by telling the interviewer what skills you have that will ensure the best customer experience. These might include attributes like patience, listenting, attentiveness or any other customer service related skills you might possess.

   Next go back to the Past to tell a story of how you went above and beyond for a customer. Use the STAR method to help frame your story and be sure to bring your skills into the narrative.

   Finally, come back to the Present to describe for the interviewer how you will bring your customer service skills to the job you are applying for, to help ensure that the company can always rely on you to provide the highest level of customer service.

Pro Tip

Statistics

This question is asked 15% more frequently at LA Fitness than at other companies.

13. Describe a time when you had to overcome a significant obstacle on a job

How to answer

1. About Yourself

   The employer is looking for the skills needed to overcome a significant obstacale on the job. This is not the place to discuss the ordinary problems that you might face on a daily basis at work.

   Start with recalling a few examples of real obstacles and challenges you faced. For each of them, consider:

   • What was the project or task you were trying to accomplish?
   • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
   • What steps did you take to address the issue?
   • What decisions did you have to make?
   • How did the company benefit from your decisions?
   • How would you describe your approach, or what lessons have you learned?

   Be careful how you respond to this question. The problem you faced and resolved for the company should not have been of your own making.

   See this as your chance to show how you stepped up by turning to your skills and inner strength to find the right solutions.

2. About The Company

   When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

   Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

   Pay particular attention to the requirements listed in the job description. It is quite possible that you have a a STAR story about overccoming an obstacle that relates directly to one of their needs. This would be a great opportunity to answer this question.

3. About The Fit

   This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. We recommend that you use the Present-Past-Present method to answer this question. The following is an example of how this method might be applied for the position of Blog Writer. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

   Starting with the Present you might say "I really enjoy working in a fast-paced and dynamic environment" (repeating the words used in the job description is reinforcing to the interviewer).

   Next go to a Past situation in which you had to write an article on extremely short notice. Your boss came to you at the last moment because your coworker failed to complete a very important assignment. The pressure was on but you worked extra hours to prepare the article successfully and on time. This story shows your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, and your problem-solving skills.

   Finally come back to the Present to again reiterate how working under pressure is a skill that you are proud of and you will bring to any assignment for the employer.

Pro Tip

Statistics

This question is asked 68% more frequently at LA Fitness than at other companies.

14. Why and how did you choose your career?

How to answer

1. About Yourself

   • What characteristics and skills do you have?
   • What makes you good at what you do?
   • What attracted you to your career path?
   • What strengths do you possess that make you the best candidate for the job?

2. About The Company

   Do your research and learn as much as possible about the organization and the career path you might forge there.

   Match up any of your skills and experiences that relate to the requirements of the job. How can you apply them to your new position, as well as the future?

3. About The Fit

   Don’t just explain how you originally found this career.

   Show you’re still glad to be doing it, that will put the hiring manager’s mind at ease that you’re motivated to do the work, and that you’ll be a big success if they hire you.

   Your answers should provide the basis for a discussion about your passion for the work you do, your qualifications, and your skill set.

   Make a list of factors that led you to this choice.

   At the interview, tell only about those that characterize you and the situation in a positive light.

   It may have been a successful internship with a similar function, which confirmed your desire to work in this field.

   It could be a successful example of your parents, relatives or friends, which is indicative to you. You might have been motivated by your own academic success in this field which led you to enter it.

Pro Tip

Statistics

This question is asked 3.7x more frequently at LA Fitness than at other companies.

15. What skills are you looking to develop on your next job? Why?

How to answer

1. About Yourself

   Answering the question, reflect on yourself. Show that you are concerned and active about your own evolution.

   You can indicate how development has worked for you in the past, give examples.

   • What qualities do you wish to develop in yourself both professionally and personally?
   • What kind of culture do you want to work in?
   • What motivates you?
   • What qualities do you feel make strong, healthy relationships?
   • What skills do you admire most in your role models?

   And probably the most important is: What will help you to achieve your future goals?

   Choose something you’re already pretty good at, but still trying to improve even more. Maybe it is something that you learned a long time ago but haven’t used in recent jobs very often?

2. About The Company

   Do your research and learn as much as possible about the organization and the career path you might forge there. Read the company’s story on their website, review their LinkedIn page, explore their blog.

   What personal and professional qualities do they value and what can you learn if they hire you?

3. About The Fit

   No matter what skills you say you want to improve, however, make sure that you follow it up with what you’re doing about it.

   Focus on a work skill that may not be critical to your industry or job level and demonstrate how you would like to develop this skill further, implying you already have a level of competency. This way you won't be sounding negative about yourself.

   You could say something like “Coworkers often come to me for advice on how to write or format a document they are working on. I know that I am good at this (that’s why they come to me in the first place), but I have no formal training on mentoring others. I would like to take a course or two on mentoring others that would help them while also improving my own skills in this area.”

   Say you are willing to learn new things and take on new challenges. Show employers that you’re self-motivated and actively looking for ways to improve your skills and value in your career.

Pro Tip

Statistics

This question is asked 67% more frequently at LA Fitness than at other companies.

16. What gets you up and excited on Monday morning?

How to answer

1. About Yourself

   This question requires serious self-examination; you should be asking it yourself long before the interviewer does.

   • What do you feel when waking up on Monday?
   • Can you take those feelings and apply them to specific moments from your life and past work experiences?
   • What makes you motivated and happy?

   Maybe it’s a pursuit to learn something new, or meet the special person at work, your helping others, being with good friends in the office, your friendly boss, the joy you feel by doing your work well and the feeling that boosts your self-esteem.

   Talk about what motivates you personally and professionally.

2. About The Company

   Research the company and its culture.

   • What will the environment be?
   • What do you know about the possible kinds of feedback you will be receiving?
   • What is at stake in this role?
   • What goals drive the company and what direction does it appear to be taking?

3. About The Fit

   • How comfortable are you with the company’s goals and how it is going about achieving them?
   • How do they compare to your own motivations?

   Pick those that have a match and give some serious thought to what gets you up in the morning.

   Don’t be afraid to talk about career goals — this is a great way to show them that you’re motivated to succeed.

   Once you’ve described your career goal and briefly outlined your plan for getting there, connect your answer back to the job you’re interviewing for.

   Make sure you demonstrate that you’ve really thought about the position and how it will fit into your life and career trajectory.

   Mention your strengths, specific tasks you’re good at and how the positive feelings you receive from doing them will help you to achieve great results in your new job.

   If, for example, you are applying for a teaching position – mention how passionate and creative you are coming up with different ways of teaching various subjects.

   If you will be dealing with customers – show your enthusiasm about seeing satisfaction and happiness on your client’s faces.

   If you are applying for a job as a software developer – say that you are excited to build awesome products in this area.

Pro Tip

Statistics

This question is asked 13.5x more frequently at LA Fitness than at other companies.