Interview questions at Lowe's

We analyzed 4,379 interview reviews for Lowe's from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at Lowe's:

Tell me about a time when you've resolved a problem for a frustrated customer
How would you handle a customer with difficult behavior?
Describe a time you went above and beyond for a customer
Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
Tell me about a time when you were given little direction on a job assignment and how you were able to complete it
What is your greatest weakness?
Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
Describe a time when you had to overcome a significant obstacle on a job
Tell me about a stressful situation and how you dealt with it
Tell me about yourself
Describe a time when you resolved a conflict with a colleague in your past role
What is the biggest lesson you've learned from a mistake you made?
Describe a time you worked on a team with individuals from different cultural backgrounds
What was the biggest mistake you made in your most recent job? How did you handle it?
Describe a time when you had to delegate work to others

According to our research, hiring managers at Lowe's ask soft skills interview questions 2.8x more than at other companies:

Lowe's interview question statistics

1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 4.1x more frequently at Lowe's than at other companies.

2. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 2.0x more frequently at Lowe's than at other companies.

3. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 4.6x more frequently at Lowe's than at other companies.

4. Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the times you had to help a customer. What did you do to make that experience unforgettable for the customer? How did you exceed expectations?

  2. About The Company

    Think carefully about the company and what they are looking for. Have you found any reviews online that can help you identify what the company's greatest challenge is? What are their standards for treating customers?

    Do your research.

  3. About The Fit

    Think of the company's standards and ideals and connect those with your skills and qualifications.

    If you can remember more than one example, choose the one that fits best with the company industry and standards. Make sure you describe the positive outcome both for the customer and the company.

    Use the STAR method to craft your story.

Pro Tip

Showing you have compassion and empathy for customers is always the best way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 6.9x more frequently at Lowe's than at other companies.

5. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 3.1x more frequently at Lowe's than at other companies.

6. Tell me about a time when you were given little direction on a job assignment and how you were able to complete it

How to answer

Ambiguity is inevitable in every business sector and will arise in one form or another.

Unclear or insufficient understanding by employees of the What, How and When of an assignment, often leads to both incorrect execution of tasks and failure to obtain the desired result. That’s why creativity is an important attribute in new and potential employees.

Asking this question, the interviewer wants to hear about your decision making and critical thinking skills and wants to know how you might come up with unique ways to meet this kind of a challenge.

  1. About Yourself

    Describe decisions from your experience that you made when not having all of the pertinent information for completing an assignment at work.

    • How do you cope when you face a challenge you’ve never previously experienced?
    • Are you the type of person who jumps right into solving problems, or do you first carefully assess the situation?
    • Are you the type of person who always tries to solve the problem on your own before asking for help?
    • Will you step up to improve things or sit around waiting for more instructions?
  2. About The Company

    Based on your research of the company, what are their current needs?

    • What problems and obstacles can the employees face with this position?
    • What are the expectations for the position you are applying for?

    From the job description, have you been able to find out what duties you'll be taking on?

  3. About The Fit

    This is your chance to show your problem-solving skills like creative independent thinking, decision making and logic.

    Show the interviewer that you are a quick learner, a capable and confident person who knows how to think, evaluate, detail, and concretize.

    You can use a form of the following as part of your answer, adding your own job-related details:

    Ambiguity is a large part of my daily reality. I always do the best with the information I have to keep projects moving. I often find myself making decisions wishing I had just a little bit more data. In these cases, I look at everything I have, work out my plan, run the numbers, create what-if scenarios for several variables and select the best possible option.’ Hint, don’t use this sentence word for word.

    Tell your story using the STAR method, which will help you effectively organize your response when answering this type of question.

Pro Tip

Be sure to include the success you saw in your sound decision-making and emphasize how the situation helped you grow in your professional area and how it will be helpful if the company hires you.

Statistics

This question is asked 8.9x more frequently at Lowe's than at other companies.

7. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 45% less frequently at Lowe's than at other companies.

8. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 97% more frequently at Lowe's than at other companies.

9. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

Statistics

This question is asked 97% more frequently at Lowe's than at other companies.

10. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket.

Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people.

    If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional.

    • What helped you persevere?
    • Was there an element that you enjoyed?

    For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning.

    However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement.

    Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment.

    Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    • What do you know about the company, where you may encounter a stressful situation?
    • Are they working on a major project which is approaching a due date?
    • Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face?

    These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do your research.

  3. About The Fit

    Think of your ideal workplace environment.

    • Does this company feel like it?
    • Do you feel excited and enthusiastic about the kinds of stress you may encounter here?

    If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement.

    Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your lessons learned.

However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 3% more frequently at Lowe's than at other companies.

11. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 82% less frequently at Lowe's than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

My name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

Hello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

Hi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

Hi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

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12. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive.

    Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 2.1x more frequently at Lowe's than at other companies.

13. What is the biggest lesson you've learned from a mistake you made?

How to answer

It’s important to know how to answer a job interview question about mistakes.

They ask questions like this to learn how you handle challenges.
They also want to determine your weaknesses, and decide if you have what it takes to do the job well.

It’s a chance for the interviewer to see that you can learn from your mistakes and use the experience to get better.

  1. About Yourself

    Do your best to tell a positive story about how the mistake was made, how you dealt with it and what learned from it.

    We all make mistakes from time-to-time. Answering some of the following questions will help you understand your own view of dealing with mistakes and their consequences.

    For instance:

    • How do you use a mistake to improve your abilities?
    • Are you self-aware enough to acknowledge failure and weakness?
    • Do you take smart risks?
    • How do you view success, failure, and risk in general?
    • Do you take responsibility for past mistakes instead of putting the blame on others?
    • If the situation repeats, what would you do differently? What would you do again?
  2. About The Company

    Before the interview, look over the job listing, research the company.

    Try to think of a mistake you have made in the past that is not too closely related to the requirements of the job you are interviewing for. What kind of challenges might you face if you get the job here?

  3. About The Fit

    It’s your opportunity to emphasize the skills or qualities you gained from your past negative experience that are important for the job you’re interviewing for now.

    Put a positive spin on your response by defining the “mistake” as a “learning experience” that led to your increased competency in the workplace.

    Talk about a specific example of a time you made a mistake. Briefly explain what the mistake was; quickly switch over to what you learned, or how you improved, after making that mistake.

    You might also explain the steps you took to make sure that mistake never happened again. Say that something you may have struggled with in the past has actually now become one of your strengths.

    Pick a story that ends with a compelling example of a lesson learned. Tell your story using the STAR method.

Pro Tip

Make absolutely sure that the interviewer understands that you learned from the experience.

Never blame others for what you did (however, if you were part of a team failure, you could relate this experience, just be sure to own up to your part in it).

Always be accountable for what you could have done differently in the failure. Demonstrate that you’ve had the maturity to benefit from previous “lessons learned” and you can move on with increased wisdom and competency.

Statistics

This question is asked 3.0x more frequently at Lowe's than at other companies.

14. Describe a time you worked on a team with individuals from different cultural backgrounds

How to answer

Why do interviewers ask this question?

Nowadays many companies rate global and cultural awareness as a key competency for all employees. For most jobs today, it is essential to be able to work well with diverse teams, including individuals who understand international and cultural differences and can interact respectfully with individuals from diverse cultures, political affiliations, races, religions, ages, genders and sexual orientations.

  1. About Yourself

    Answering this question highlights your ability to navigate cultural differences at work.

    Think about your team experiences and times when you’ve had to overcome differences with colleagues.

    • How do you adapt to working with team members of different communication styles?
    • Are you open-minded enough to consider all their ideas even if you don't agree?
    • How do you handle the differences in attitudes and values between you and people from other countries or backgrounds?
    • Do you show respect and are you diplomatic with those people?

    Maybe you haven’t worked with people from different cultures, but you may have been studying or been friends with people from different backgrounds.

    Address your personal life, if necessary, and emphasize your curiosity and openness to other cultures.

  2. About The Company

    A careful review of the job description, along with some research of the company will help you anticipate what aspects of global/cultural awareness are most important for a particular role in the company you are applying to.

  3. About The Fit

    Demonstrate your openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and show your understanding of individuals’ differences.

    Your task is to prove to the interviewer your ability to build strong and caring relationships based on trust and shared goals.

    Use the STAR method to tell a story about how your experience helped you to create an open and inclusive workplace environment, so all team members felt empowered to contribute.

    Ensure the interviewer that you are very comfortable working with team members from other cultures and possibly with different communication styles. Make it your advantage.

    For example, you can say something like: “At my recent work, representatives of different cultures participated in one common project. As a result, our team was able to approach the tasks from different viewpoints to reach a successful conclusion.

Pro Tip

Working in a multicultural team has both advantages and challenges at the same time. In such a team you can broaden your outlook.

Challenges that you have to overcome are: to understand other people’s language and culture, to get used to the different ways they think and work; to reduce mistrust that can be a barrier to understanding each other, and to promote awareness of cultural diversity in the workplace.

If you overcome these challenges, you will be the ideal employee at any job.

Statistics

This question is asked 2.5x more frequently at Lowe's than at other companies.

15. What was the biggest mistake you made in your most recent job? How did you handle it?

How to answer

It’s important to know how to answer a job interview question about mistakes. They ask questions like this to learn how you handle challenges. They also want to determine your weaknesses, and decide if you have what it takes to do the job well.

It’s a chance for the interviewer to see that you can learn from your mistakes and use the experience to get better.

  1. About Yourself

    Do your best to tell a positive story about how the mistake was made, how you dealt with it and what learned from it.

    We all make mistakes from time-to-time.

    Answering some of the following questions will help you understand your own view of dealing with mistakes and their consequences. For instance:

    • How do you use a mistake to improve your abilities?
    • Are you self-aware enough to acknowledge failure and weakness?
    • Do you take smart risks?
    • How do you view success, failure, and risk in general?
    • Do you take responsibility for past mistakes instead of putting the blame on others?
    • If the situation repeats, what would you do differently? What would you do again?
  2. About The Company

    Before the interview, look over the job listing, research the company. Try to think of a mistake you have made in the past that is not too closely related to the requirements of the job you are interviewing for.

    What kind of challenges might you face if you get the job here?

  3. About The Fit

    It’s your opportunity to emphasize the skills or qualities you gained from your past negative experience that are important for the job you’re interviewing for now.

    Put a positive spin on your response by defining the “mistake” as a “learning experience” that led to your increased competency in the workplace.

    Talk about a specific example of a time you made a mistake. Briefly explain what the mistake was; quickly switch over to what you learned, or how you improved, after making that mistake.

    You might also explain the steps you took to make sure that mistake never happened again. Say that something you may have struggled with in the past has actually now became one of your strengths.

    Pick a story that ends with a compelling example of a lesson learned. Tell your story using the STAR method.

Pro Tip

Make absolutely sure that the interviewer understands that you learned from the experience.

Never blame others for what you did (however, if you were part of a team failure, you could relate this experience, just be sure to own up to your part in it).

Always be accountable for what you could have done differently in the failure.

Demonstrate that you’ve had the maturity to benefit from previous “lessons learned” and you can move on with increased wisdom and competency.

Statistics

This question is asked 3.9x more frequently at Lowe's than at other companies.

16. Describe a time when you had to delegate work to others

How to answer

It is a great leadership question!

Being able to delegate to your team correctly is an essential part of successful management.

The interviewer asks this question to gauge your leadership and teamwork skills.

An answer to this question requires more in-depth responses than many other questions.

As a leader, delegating is important because you can’t—and shouldn’t—do everything yourself. Delegating empowers your team, builds trust, and assists with professional development. And for leaders, it helps to learn how to identify who is best suited to tackle tasks or projects.

  1. About Yourself

    Think of how you would like your leaders or team members to delegate tasks to you.

    Would you prefer to be given a challenge that will help you grow and develop, or would you expect someone just hand you a task that had to get done?

    Now think of a time you had to assign a task to others.

    • Did you have such experience in your previous job?
    • To whom and in what circumstances did you delegate tasks?
    • Were you capable of confidently delegating tasks to your employees or coworkers?
    • Did you efficiently manage your time?
    • Did you give someone a job for them to develop a skill?
    • How did you and those people grow during the assignment?
    • What was the result of your delegating?

    Tell your story using the STAR method.

  2. About The Company

    Research the company and its culture (website, social media, etc.) and see the fit with the job description. What are the key characteristics and kind of delegation skills that the company is looking for?

  3. About The Fit

    You should obviously focus on how proficient you are in leading a team or simply in a situation where you have to share an assignment with a coworker.

    Tell the interviewer how you learned the strengths and weaknesses of each member of your team and you delegated accordingly.

    The key is to show that you recognize the depths of your team by delegating tasks that complement their skill sets. Summarize your answer by sharing the steps you took to delegate the task(s).

    Be ready to discuss an anecdote of a time when you assigned tasks within a group - how the process went and what was ultimately accomplished.

    Here is an excellent example of how to answer the question:

    In my current position I was asked to put together a team for a special client project. I was able to handpick the team members and organize a project execution. In our initial meeting, I delegated the tasks to the staff, based on their strengths and skills, explaining my reasoning when necessary. This opportunity was great for me to show each team member that I had the utmost confidence in their abilities. I played to their strengths and it worked out well. We delivered to our client on time and under budget.

Pro Tip

Answering this question, use the opportunity to highlight your other skills like communication, people management, and time management.

It will make your personality shine and let the interviewer know how you would fit with the company culture.

Statistics

This question is asked 7.4x more frequently at Lowe's than at other companies.


This page has been updated on August 12, 2020.

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