Interview questions at Lyft

We analyzed 1,273 interview reviews for Lyft from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

7 frequent non-technical questions at Lyft:

Tell me about a time when you've resolved a problem for a frustrated customer
Tell me about your greatest professional accomplishment
Describe a time you went above and beyond for a customer
Tell me about yourself
Why did you leave your last job?
Tell me about a successful project you were involved in. What was your role? What was the result?
Tell me about a stressful situation and how you dealt with it

According to our research, hiring managers at Lyft ask soft skills interview questions 11% less than at other companies:

Lyft interview question statistics

1. Tell me about a time when you've resolved a problem for a frustrated customertop question

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company. How did you feel? How did you want to be treated? How would the situation ideally be resolved? If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer? What was the critical factor in a successful resolution of the situation? Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers. Research the Сompany you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform). Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  • Acknowledge the customer's feelings,
  • Apologize for the customer's experience,
  • Admit the customer is experiencing an issue and you will do your best to assist them.

Add the extra “A” and Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 3.1x more frequently at Lyft than at other companies.

2. Tell me about your greatest professional accomplishment

How to answer

Of all your accomplishments (and I am sure you’ve had a great many of them!), you should choose the one most relevant to this job position.

  1. About Yourself

    Write down your Key Selling Points - your top 3-5 skills that make you a strong professional.

    Write down a list of your top 3-5 professional accomplishments that you are most proud of. No need for lengthy descriptions, just 1-2 words for each one to help you recall each situation. Make sure you have developed the story behind each accomplishment and have a strong command of the details of what happened so that you can tell the story clearly and distinctly.

    Along with each accomplishment, mark which of your Key Selling Points they showcase. How exactly?

  2. About The Company

    Based on your Research of The Company, what are their current needs? What are the major projects going on? What are the expectations for the position you are applying for?

  3. About The Fit

    Try to imagine yourself being an employee of the company you are applying to, say, at your 6th month into the job. Which of your Key Selling Points and accomplishments would be most relevant to the company? What “have you accomplished at your new job?”

    Choose the most relevant accomplishment from your list and then practice telling your story.

Pro Tip

Most enterprises are now going through major transformations, often called Digital Transformation. Do your research on what it means and what is often involved, to get a better idea of the current goals and environments in companies. But one thing that definitely characterizes this transformation is striving for agility.

In particular, for startups (if you are applying to a startup or a small business), agility is their middle name, in order for them to survive among bigger sharks in the market.

So, demonstrating qualities like agility and adaptability should generally be helpful and quite a safe choice in most circumstances today.

Statistics

This question is asked 3.4x more frequently at Lyft than at other companies.

3. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your toes and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best. Now think about the time you had to help a customer. What did you do to make that experience unforgettable for the customer?

  2. About The Company

    Think carefully About The Company and what they are looking for. Read online reviews and any other available information. What are their standards for treating customers? What complaints have you seen that can give you a hint of some of the challenges associated with customer service?

  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer. Frame your story in terms of your STARS Method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results;
    S - Tell how Successful you were.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 3.4x more frequently at Lyft than at other companies.

4. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement. Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills? Try to give some numbers to support your statement.

  2. About The Company

    Research the Company. Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position? Can you support your statement with relevant examples from your past experiences? Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like “Do you know what the current needs in the company/department are, where my skills and experience can help?" That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 51% less frequently at Lyft than at other companies.

5. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company. Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change,
    • You are unhappy with your current employment,
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your Research About The Company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 35% more frequently at Lyft than at other companies.

6. Tell me about a successful project you were involved in. What was your role? What was the result?

How to answer

In the modern business environment, work is often organized in the form of projects. This allows companies to plan objectives and milestones in order to reach their goals, to monitor progress and performance, to clearly define deliverables and success.

However, not everyone has the right mindset for such an approach to work. Some people feel more comfortable in a process-oriented approach where your main responsibility is to follow certain procedures rather than provide results - which, I assume, may be true for a, say, train driver or a Starbucks barista, but please don’t hesitate to let me know if I am wrong here!

With this question, the interviewer gauges whether you have the right mindset for a project-oriented work style.

  1. About Yourself

    Remember a few projects you have been involved in. Depending on your work experience and career level, these may range from small projects like organizing a party to large-scale multinational projects with participants and teams across the globe, billion-dollar budgets and high risk and reward stakes.

    For each project, write down the following:

    • project name,
    • its reason and goal,
    • your role in it,
    • the duration of the project or its phases (in case only some phases were successful),
    • the approximate number of people or stakeholders involved in it.
    • What were the top 3 challenges?
    • What was the end result?
    • How did the company (or other stakeholders) benefit from the results?
    • How can you define your contribution in 3-5 key phrases?
    • If you received any praise for your efforts from your boss, peers or clients, what did they say exactly?
  2. About The Company

    Based on the research you did on the company, what kinds of projects can you expect here? What do you known about the goals they are trying to achieve? What do you know about their current challenges? Can you imagine how success will look like for the projects in this company?

  3. About The Fit

    Which of your examples fits best with the projects you may expect at this company? Practice telling your story, use the STAR method.

Pro Tip

End your answer by asking the interviewer how they define success for the role you are applying for. This will provide you with an insight into the company environment and expectations for this role, as well as will help transform the “interrogation” into a conversation, which will give you a break to pull your wits together for further interview.

Statistics

This question is asked 4.3x more frequently at Lyft than at other companies.

7. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket. Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people. If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional. What helped you persevere? Was there an element that you enjoyed? For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning. However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement. Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment. Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    What do you know about the company, where you may encounter a stressful situation? Are they working on a major project which is approaching a due date? Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face? These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do Your Research!

  3. About The Fit

    Think of your ideal workplace environment. Does this company feel like it? Do you feel excited and enthusiastic about the kinds of stress you may encounter here? If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement. Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your Lessons Learned. However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 75% more frequently at Lyft than at other companies.


This page has been updated on March 26, 2020.

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