Interview questions for Crew Member at McDonald's

We analyzed 3,593 interview reviews for Crew Member at McDonald's from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions for Crew Member at McDonald's:

Tell me about yourself
How would you handle a customer with difficult behavior?
Where do you see yourself in 5 years?
Who has inspired you in your life, and why?
What is your greatest weakness?
If you were a brand, what would be your motto?
Do you have any hobbies or special interests?
Tell me about a time when you've resolved a problem for a frustrated customer
How would you describe yourself?
What experience do you have in this field?

According to our research, hiring managers at McDonald's looking to fill Crew Member role ask soft skills interview questions 91% more frequently than for other roles:

Crew Member at McDonald's interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

You can practice answering over 150 common job interview questions by engaging in a mock interview with Mr. Simon.

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2. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

3. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is a Myers&Briggs-based test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

4. Who has inspired you in your life, and why?

How to answer

Almost anyone may inspire us at some point in our lives, depending on circumstances and their unique qualities.

By prompting you to answer such a question, the employer wants to judge your character, your value system and your personality. Therefore, you need to do your homework.

The person(s) you choose should be someone that you hold in high regard. It would be helpful (but not a deal-breaker) if the personal values you speak about have relevance to the job you are applying for.

  1. About Yourself

    The answer to this question is completely at your discretion.

    • Who encouraged you to become who you are today?
    • What qualities do they have that you admire most?
    • What are the common values between you and your heroes that you can use strategically in your career and life?
    • How did they help you to do proper introspection that influenced your life?

    Maybe it’s your parents, someone else from your family, a teacher or a mentor, a researcher, or a writer you admire. Maybe it’s a public figure that inspires you. Whoever this inspiring person is, remember that the interviewer is looking for a heartfelt response.

  2. About The Company

    Read the job description carefully and research the company to learn as much as you can about the company’s culture.

    What qualities does the company value in their employees? See if you are able to match their values to those you learned from the person that inspired you.

    You should not only list people who inspire you but, if possible, also tell why and how their influence may have relevance to the company you are interviewing with.

    Be extra cautious while naming a celebrity, a politician or any other controversial person as your inspirer, because the interviewer might have preconceived notions towards certain people that you might be unaware of and they may turn you away from the interviewer.

  3. About The Fit

    Be prepared to give examples of how the words, actions or teachings of your inspirers have helped to motivate you in achieving your goals.

    As always, prepare an answer which highlights qualities that would be highly valuable in the position you are seeking.

    Most employers look for characteristics such as adaptability, good interpersonal communication, leadership, creativity, innovativeness, honesty and dedication. Ask yourself, what ‘specific’ attributes have you learned from your motivator? Mention how learning such attributes helped you in your career.

    You should provide a specific example that shows the above-mentioned attribute of the inspirer.

Pro Tip

Remember that inspiration comes not only from others, but from yourself too.

Let the interviewer know that you are a self-confident person, who listens to yourself and is inspired by the challenges faced every day, both in your life and your career.

5. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

6. If you were a brand, what would be your motto?

How to answer

This unexpected and quirky question might catch you off guard but it’s a great opportunity to show yourself as an innovative and creative person who can think on his feet.

With its help, employers test your critical thinking and analytical skills in stressful situations.

The companies are looking for candidates who can answer thoughtfully and engage in any challenge.

  1. About Yourself

    It’s time for creative thoughts.

    Probably at least once in your life, you imagined yourself a successful and popular brand like Apple, Nike, IKEA, Google, etc.

    Use your imagination; it’s your turn “to become” a brand!

    • So, what will you start with?
    • What will the name of your brand be?
    • What’s your motto?

    It must be something actionable, very motivating for you and for others, which will inspire them to do the things they are passionate about. And sure, it should relate back to your work ethic.

  2. About The Company

    Research the company, its corporate website, its tone, mission and social media accounts.

    Review sites like Glassdoor to see how real candidates may have answered this question.

    You should also review the social accounts of the hiring managers you’ll be interviewing with to get a sense of how they think and what you can expect.

  3. About The Fit

    Answering this question, the most important thing is to highlight two or three clear attributes that you share with the brand you choose and make it relevant to the position you are applying for.

    You can use any motivational phrase, either your own creation or those of world-known brands.

    Is your goal to grow in this company? Choose something like “Chase your passion”; if you are in sports – then “Faster, Higher, Stronger” might be a good choice; if your work deals with danger – then you can choose “I Will Survive” as your motto.

    If there will be lots of teamwork, choose something like “If you want to go fast, go alone. If you want to go far, go with others,” etc.

    Be unique and invent something bright so that the interviewers have no doubt that you are a perfect fit for their company.

Pro Tip

The mottos shown above are only examples, you can choose anything that fits.

Be yourself – fresh, challenging, ready to push your own new ideas to the company that you are applying to.

The right slogan will help you to set long-term goals for your future career and will lead you to success.

7. Do you have any hobbies or special interests?

How to answer

The question about hobbies or special interests may seem unimportant and unrelated only at first glance.

Why do interviewers ask this question? They want to learn more about the applicant as a person, not just as an employee. They need to get a sense of your ability to balance your work and personal life.

When considering a large number of applicants, how you answer the question about hobbies or special interests may even become a decisive factor in hiring.

The answer to this question may often tell the interviewer how personal qualities can affect employee productivity in the future. Therefore, it is necessary to think it over in advance.

  1. About Yourself

    • What are your interests and what can they say about you?
    • What brings you joy and gives you energy?

    Surely you have at least one item from a list of common activities such as traveling, volunteering, community service, charity work, sports, hiking or playing chess. Maybe you are good at creative arts like writing, music, painting or crafts. Cooking or gardening can also be mentioned.

    Think about the interests you enjoy the most and if they are relevant to the job you are applying for, all the better.

    Don’t just list them, talk in more depth about each and the transferrable skills you have gained. Among them may be planning and organization skills, creative thinking and problem solving, adaptability or patience.

  2. About The Company

    Do your research about the company. Read carefully the “About Us” page of their website and job description.

    Compare their company culture and values to the ones you embrace in your extracurricular hobbies and interests. Take note especially if they participate in charities.

    Even if yours and theirs don’t exactly match, it will still allow you to make clear connections between your interests and those of your interviewer.

    If you know exactly who you will be interviewed by - find his/her profile on social networks – it will be a more successful interview if you have some common interests.

  3. About The Fit

    Make your hobby or interest your advantage.

    For example, if applying for a position as a translator, mention that in your free time you like to translate new songs and send them to popular websites or, tell about your passion for reading novels or writing your own stories in those languages.

    If you are applying for a job in gaming, you might mention your passion for certain video games.

    Applying to be an IT project manager? Talk about how you started a book club and regularly feature books related to IT innovation and transformation.

    Be ready to discuss the activities that prepare you for training, tasks and other workplace successes.

Pro Tip

Whatever hobby or interest you choose to highlight during your job interview, remember to focus on the positive qualities you possess in order to be successful at it.

Avoid speaking about hobbies that are related to politics or other taboo topics. Stick to mentioning interests that are relatively uncontroversial and keep it professional.

8. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

9. How would you describe yourself?

How to answer

This question is like the Tell me about yourself question usually asked at the beginning of an interview, but there are some subtle differences. It belongs to the family of reflective questions where the interviewer is assessing your cognitive abilities, as opposed to the more factual and matter-of-fact “Tell Me About Yourself” question.

  1. About Yourself

    Think of how your bosses and peers would describe you.

    Throughout your professional experience, you have probably heard them giving you some labels – try to remember the exact words they used.

    If you have received LinkedIn recommendations from someone, read those and think why people wrote them and what work situations prompted those descriptions. Remember the context of those situations and frame them as stories.

    Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

  2. About The Company

    Research the company’s values, standards and policies. Make a list of keywords or short key phrases.

  3. About The Fit

    Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in the 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

    For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru,” don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use the STAR method to craft your story.

    Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably want to hear more than one. Just be observant and watch the interviewer’s reaction. You want to keep them interested.

Pro Tip

If you haven’t yet received any LinkedIn recommendations, try to obtain them. Also, offer to write your own recommendations for them - both received and given recommendations will be visible in your profile and will tell the interviewer exactly what you want to be known about your values, your attitude towards work and relationships.

10. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research on the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.


This page has been updated on March 27, 2020.

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