Questions at Nebraska Furniture Mart interviews

We analyzed 86 interview reviews for Nebraska Furniture Mart from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at Nebraska Furniture Mart:

How would you handle a customer with difficult behavior?
Where do you see yourself in 5 years?
Tell me about a time when you've resolved a problem for a frustrated customer
What were your responsibilities in your last job?
Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
Why did you leave your last job?
What was the biggest mistake you made in your most recent job? How did you handle it?
What is your ideal work environment?
What experience do you have in this field?
What are your salary requirements?
Tell me about yourself
Tell me about the last time your workday ended before you were able to get everything done
Tell me about a time you had to raise an uncomfortable issue with your manager
Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
Tell me about a successful project you were involved in. What was your role? What was the result?

According to our research, hiring managers at Nebraska Furniture Mart ask soft skills interview questions 3.3x more than at other companies:

Nebraska Furniture Mart interview question statistics

1. How would you handle a customer with difficult behavior?top question

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 3.2x more frequently at Nebraska Furniture Mart than at other companies.

2. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 3% more frequently at Nebraska Furniture Mart than at other companies.

3. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 2.3x more frequently at Nebraska Furniture Mart than at other companies.

4. What were your responsibilities in your last job?

How to answer

This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.

Even if you have never done exactly this specific kind of job, usually you should be able to name a few “transferable” skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.

  1. About Yourself

    Remember your last (or current) job and compile a list of things you had to do while working there.

    If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

    Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

  2. About The Company

    Research the company and the job description.

    • What do you expect to be doing in this job?
    • How would your performance be measured?

    List a few items in bullet points.

  3. About The Fit

    Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

    Craft your stories using the STAR method.

Pro Tip

Optionally, you can end with a question like “Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 7.2x more frequently at Nebraska Furniture Mart than at other companies.

5. Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the times you had to help a customer. What did you do to make that experience unforgettable for the customer? How did you exceed expectations?

  2. About The Company

    Think carefully about the company and what they are looking for. Have you found any reviews online that can help you identify what the company's greatest challenge is? What are their standards for treating customers?

    Do your research.

  3. About The Fit

    Think of the company's standards and ideals and connect those with your skills and qualifications.

    If you can remember more than one example, choose the one that fits best with the company industry and standards. Make sure you describe the positive outcome both for the customer and the company.

    Use the STAR method to craft your story.

Pro Tip

Showing you have compassion and empathy for customers is always the best way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 6.0x more frequently at Nebraska Furniture Mart than at other companies.

6. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 3.5x more frequently at Nebraska Furniture Mart than at other companies.

7. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 11% less frequently at Nebraska Furniture Mart than at other companies.

8. What was the biggest mistake you made in your most recent job? How did you handle it?

How to answer

It’s important to know how to answer a job interview question about mistakes. They ask questions like this to learn how you handle challenges. They also want to determine your weaknesses, and decide if you have what it takes to do the job well.

It’s a chance for the interviewer to see that you can learn from your mistakes and use the experience to get better.

  1. About Yourself

    Do your best to tell a positive story about how the mistake was made, how you dealt with it and what learned from it.

    We all make mistakes from time-to-time.

    Answering some of the following questions will help you understand your own view of dealing with mistakes and their consequences. For instance:

    • How do you use a mistake to improve your abilities?
    • Are you self-aware enough to acknowledge failure and weakness?
    • Do you take smart risks?
    • How do you view success, failure, and risk in general?
    • Do you take responsibility for past mistakes instead of putting the blame on others?
    • If the situation repeats, what would you do differently? What would you do again?
  2. About The Company

    Before the interview, look over the job listing, research the company. Try to think of a mistake you have made in the past that is not too closely related to the requirements of the job you are interviewing for.

    What kind of challenges might you face if you get the job here?

  3. About The Fit

    It’s your opportunity to emphasize the skills or qualities you gained from your past negative experience that are important for the job you’re interviewing for now.

    Put a positive spin on your response by defining the “mistake” as a “learning experience” that led to your increased competency in the workplace.

    Talk about a specific example of a time you made a mistake. Briefly explain what the mistake was; quickly switch over to what you learned, or how you improved, after making that mistake.

    You might also explain the steps you took to make sure that mistake never happened again. Say that something you may have struggled with in the past has actually now became one of your strengths.

    Pick a story that ends with a compelling example of a lesson learned. Tell your story using the STAR method.

Pro Tip

Make absolutely sure that the interviewer understands that you learned from the experience.

Never blame others for what you did (however, if you were part of a team failure, you could relate this experience, just be sure to own up to your part in it).

Always be accountable for what you could have done differently in the failure.

Demonstrate that you’ve had the maturity to benefit from previous “lessons learned” and you can move on with increased wisdom and competency.

Statistics

This question is asked 6.0x more frequently at Nebraska Furniture Mart than at other companies.

9. What is your ideal work environment?

How to answer

Happy and motivated employees are great at work when compared to employees who are uncomfortable with the organization’s work culture. This means that work culture plays an important role in the performance of the employees.

Interviewers ask this question to understand your potential in the workplace and your personality; they want to uncover whether you’re the sort of individual who can excel in the type of environment they offer.

  1. About Yourself

    To describe your ideal work environment, you need to make the answer fit both your professional and personal preferences.

    • What inspires and motivates you?
    • What kind of work environment helps you to be at your best?
    • What talents can you reveal when you are comfortable?
    • What aspects of your character can increase your professional opportunities?
    • Are you flexible enough to adjust to different environments without any issues if needed?
  2. About The Company

    Your answer should reflect the working environment of the business you’re interviewing with, so it’s important that you research the company thoroughly.

    Head over to their website and read their mission statement and other hints at their culture.

    Look on LinkedIn for any contacts you may have that know about the company (or even better, that actually work or worked there) and reach out to them for insights. Read feedbacks on websites like Glassdoor.

    • What goals does the company have?
    • Does it have formal or informal structures?
    • What does it value in its employees?
  3. About The Fit

    Work environment not only means the culture of the company but also refers to the physical place where you will be working.

    In addition to considering the type of company you will be working for, you should also think about things such as the size of the office, the size of your future team, and what you see around you, when you are in for the interview.

    Make sure that your vision aligns with the company’s existing cultural and physical environment.

    Regardless of the size of the company, you should be able to tell the interviewer why that company fits what you are looking for.

    If you are applying to a larger company, you might want to emphasize that job security is important to you.

    If your prospective job is with a smaller company - state that knowing everyone’s name allows you to feel connected.

    To convince them that you’re the ideal candidate you should focus on your aspirations for future and professional growth.

    Also, mention your teamwork skills. Say that it should be the place where you can work with different people to produce the best results possible.

    Ensure the interviewer that you are someone who knows exactly what you want.

Pro Tip

If you want to leave a lasting impression of yourself, don’t build your answer just with the company, its website information and its manner of operations.

Try to be unique and stay away from clichés.

Statistics

This question is asked 6.9x more frequently at Nebraska Furniture Mart than at other companies.

10. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research of the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.

Statistics

This question is asked 19% more frequently at Nebraska Furniture Mart than at other companies.

11. What are your salary requirements?

How to answer

This question seems factual, but it gauges how well you value yourself and how well you know your industry.

This is your opportunity to present yourself as a qualified professional and get a proper salary!

Read on to learn how you can answer this question with confidence, using an analytical approach. The answer may be given as a range or as a single target number.

  1. About Yourself

    The first thing to research is the salary range for your role in the market. What is the industry standard?

    Next, think of your qualifications for the role. Weigh in your traits, skills, education, and experience. Try this exercise, draw a line on a piece of paper where on the left side sits a complete beginner, and on the right side - the best professional in the world the company may try to invite for the role. Where do you position yourself?

    Now, remember that once you start in your new role, your qualifications will be growing fast, due to all the new experience you will be gaining - consequently, your value will rise as well. Your salary, on the other hand, will not increase as quickly. So, try to imagine where your qualifications will bring you, on that scale, in about a year into the new job.

    Map the scale against the industry range. Now you should be able to come up with an objective figure, as opposed to pure speculation.

    This is not real math, however, so your number cannot be very precise, of course. Define a range, which starts with the minimum that will keep you satisfied a few months into the job, and the maximum which, a year into the job, will give you the lifestyle you would ideally like to have at that time.

    Make sure the range stays within 40%-60% between extremes. Remember, the higher the position up the ladder, the wider the range can be. What is the number in the middle? Will you feel comfortable with this number?

  2. About The Company

    Research the company and find out what they are paying. The best places to find this information are Glassdoor, LinkedIn, PayScale and other similar websites.

  3. About The Fit

    Based on your research, does the company fit your desired salary range?

    Now, whether you should be giving a range, or a single target number is a matter of debate. I personally think that a single number, given in a suggestive manner, is better than the range, because when given a range, they may logically gravitate towards the lower end, especially since you’ve said that the lower number is acceptable.

    One example of how to structure your answer of a single target number is this:

    I have done my research and based on the average for the industry, location, and my level of expertise, something like XXX seems reasonable to me. What do you think?

    Besides giving the factual answer that the interviewer is asking for, such an answer will also show you to be someone who takes the initiative, who goes the extra mile, and someone with data-driven and analytical mindset.

Pro Tip

Firstly try asking the interviewer to give you their intended range as budgeted for this role, which is a regular practice in most companies. However, don’t be too evasive and if you see they are not inclined to give you their number, name yours.

Statistics

This question is asked 72% more frequently at Nebraska Furniture Mart than at other companies.

12. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 79% less frequently at Nebraska Furniture Mart than at other companies.

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13. Tell me about the last time your workday ended before you were able to get everything done

How to answer

Why do interviewers ask this question?

They are not looking for you to get “everything” on your “to-do” list completed by the end of the day, every single day of the workweek.

Rather, they ask this question to evaluate your commitment, work ethic, prioritization skills and ability to communicate. They want to see a level of your dedication to getting the job done.

  1. About Yourself

    Have you ever had “a short day” at work when you failed to complete your work, especially high-priority tasks, before the end of the day?

    • What was the situation?
    • Why do you think it happened?
    • Was it your fault or was it due to unexpected circumstances?
    • What did you do to change the situation?
    • Did you stay late to finish your work?
    • Or did you come in early the next day?
    • Or took it home?
    • Maybe you asked your coworker to help you, or prioritized differently?
    • Did you communicate the situation to others that you might miss a deadline, in case changes needed to be made, or clients needed to be contacted?
  2. About The Company

    Research the company, its culture and its organizational needs. Try and find out what kind of challenges they are facing.

    • What responsibilities will you be tasked with?
    • Will there be a degree of pressure like hitting targets, meeting deadlines, or managing multiple tasks at once?

    The job description may also be a good source for understanding what types of tasks might need working extra hours.

  3. About The Fit

    Talk about a specific situation when you didn’t manage to finish your work on time yet took personal responsibility for the shortcoming.

    Use the STAR method to make your story consistent.

    Turn the situation into an opportunity to showcase your professionalism and your Key Selling Points – qualities that help you in difficult work situations.

    Find the fit between your methods of handling this type of situation with the expectations that the company has, for them to see that you are a great candidate.

    Emphasize that you always take care of things and do your best to be proactive and responsible.

Pro Tip

Tell your story that will show how you professionally resolved this difficult situation, learned your lessons and found your personal approach to handle the situation in the future.

Be sure to emphasize that such situations were rare, or the interviewer might be concerned about how you prioritize your time.

Statistics

This question is asked 180.4x more frequently at Nebraska Furniture Mart than at other companies.

14. Tell me about a time you had to raise an uncomfortable issue with your manager

How to answer

Even though you may have a great relationship with your manager, there may have been times where you did not see eye to eye.

By describing how you managed to deal with an uncomfortable issue in the past, you give the interviewer insight into how you’d handle one in the future.

They are curious about the respect you show to a higher authority while having the courage to stand up for what you believe in.

  1. About Yourself

    Think of a conflict or disagreement you had with your manager where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have answered in a heated tone.

    Getting along well with your manager shows your desire to work together and highlights your creative problem-solving abilities.

    • What was the resolution of an issue?
    • Did you and your manager come to an agreement?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?
    • What problems and obstacles might employees face in the position you are applying for?
  3. About The Fit

    Your story should ideally show how competent you are at your work, which will give the hiring manager confidence in hiring you. This answer can also display other great skills such as negotiating, selling an idea and inspiring others.

    Your answer can sound like this:

    I usually avoid conflict because I’ve been building trust with my colleagues from the start. I understand that the final decision is up to my boss, and I have to help him find the best option. I was lucky to have a very good relationship with my superiors. At my last job, I had a disagreement with the manager about the launch date of the product. But he listened to my opinion and we came up with a solution that we both liked.”

    You should respond with an example using the STAR method to make your story concise and logical.

Pro Tip

Say that it is better to raise uncomfortable questions and ask them directly. Emphasize that you always initiate communication by setting the tone of the conversation in a format of frankness on both sides.

A sincere and respectful conversation builds trust between people, even when the subject of your discussion may be difficult for each part.

Statistics

This question is asked 7.8x more frequently at Nebraska Furniture Mart than at other companies.

15. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 89% more frequently at Nebraska Furniture Mart than at other companies.

16. Tell me about a successful project you were involved in. What was your role? What was the result?

How to answer

In the modern business environment, work is often organized in the form of projects. This allows companies to plan objectives and milestones in order to reach their goals, to monitor progress and performance, to clearly define deliverables and success.

With this question, the interviewer gauges whether you have the right mindset for a project-oriented work style.

  1. About Yourself

    Remember a few projects you have been involved in. Depending on your work experience and career level, these may range from small projects like organizing a party to large-scale multinational projects with participants and teams across the globe, million-dollar budgets and high risk and reward stakes.

    For each project you participated in, write down the following:

    1. project name
    2. its reason and goal
    3. your role in it
    4. the duration of the project or its phases (in case only some phases were successful)
    5. the approximate number of people or stakeholders involved in it.

    • What were the top 3 challenges?
    • What was the end result?
    • How did the company (or other stakeholders) benefit from the results?
    • How can you define your contribution in 3-5 key phrases? If you received any praise for your efforts from your boss, peers or clients, what did they say exactly?
  2. About The Company

    Based on the research you did on the company, what kinds of projects can you expect here?

    • What do you know about the goals they are trying to achieve?
    • What do you know about their current challenges?
    • Can you imagine what success will look like for the projects in this company?
  3. About The Fit

    Which of your examples fits best with the projects you may expect at this company?

    Practice telling your story, use the STAR method.

Pro Tip

End your answer by asking the interviewer how they define success for the role you are applying for.

This will provide you with an insight into the company environment and expectations for this role, as well as will help transform the “interrogation” into a conversation, which will give you a break to pull your wits together for further interview.

Statistics

This question is asked 2.8x more frequently at Nebraska Furniture Mart than at other companies.


This page has been updated on August 12, 2020.

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