Interview questions for Administrative Assistant at One Medical

We analyzed 127 interview reviews for Administrative Assistant at One Medical from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions for Administrative Assistant at One Medical:

Describe a time you went above and beyond for a customer
Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
Tell me about a time when you've resolved a problem for a frustrated customer
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
How would you handle a customer with difficult behavior?
What is your greatest weakness?
Describe a time when you resolved a conflict with a colleague in your past role
Who has inspired you in your life, and why?
Where do you see yourself in 5 years?
What is the biggest lesson you've learned from your mistake recently?

According to our research, hiring managers at One Medical looking to fill Administrative Assistant role ask soft skills interview questions 2.3x more frequently than for other roles:

Administrative Assistant at One Medical interview question statistics

1. Describe a time you went above and beyond for a customertop question

How to answer

This question lets the interviewer know how well you think on your toes and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best. Now think about the time you had to help a customer. What did you do to make that experience unforgettable for the customer?

  2. About The Company

    Think carefully About The Company and what they are looking for. Read online reviews and any other available information. What are their standards for treating customers? What complaints have you seen that can give you a hint of some of the challenges associated with customer service?

  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer. Frame your story in terms of your STARS Method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results;
    S - Tell how Successful you were.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

2. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict. What were the different ways you were able to address the situation? If you were the cause of the conflict, how did the other person talk you down from the conflict? What were the key lessons you learned through your experience?

  2. About The Company

    Research the company and its culture. What do they value? Is there anything that you can find about how they deal with conflict resolution? Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    What have you found out about the company culture and job description? Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STARS method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

3. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company. How did you feel? How did you want to be treated? How would the situation ideally be resolved? If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer? What was the critical factor in a successful resolution of the situation? Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers. Research the Сompany you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform). Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  • Acknowledge the customer's feelings,
  • Apologize for the customer's experience,
  • Admit the customer is experiencing an issue and you will do your best to assist them.

Add the extra “A” and Ask for the customer's contact information so you can update them on any progress on their issue.

4. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around.

  2. About The Company

    What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Do they have any specific standards and policies?

  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story. If it's a customer, how did you turn things around and made a customer happy? If it's a co-worker, how did you diffuse the situation?

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling;
  2. Apologize - for the way the other person is feeling;
  3. Admit - that there was an issue that you are working on getting it resolved.

If it is a customer, it would add that extra touch if you "A" ask for the customer's contact information so you can update them of any progress on their issue.

5. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around. Do you have certain principles, or methodology, to deal with difficult people? Do you have strong people skills, are you good at conflict resolution? Are you high on emotional intelligence? Can you give an example?

  2. About The Company

    What have you found about the company and its culture? What have you learned about how the employees value each other? How do they treat their customers? Knowing their line of business or industry, what can be some examples of difficult customers? Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

6. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down. What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture. What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself! It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

7. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict. What were the different ways you were able to address the situation? If you were the cause of the conflict, how did the other person talk you down from the conflict? What were the key lessons you learned through your experience?

  2. About The Company

    Research the company and its culture. What do they value? Is there anything that you can find about how they deal with conflict resolution? Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    What have you found out about the company culture and job description? Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STARS method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

8. Who has inspired you in your life, and why?

9. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions. The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally. Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is a Myers&Briggs-based test), research the internet on what career paths are possible with your skills and current job. What challenges do you like overcoming? For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position. However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general. Is the business expanding, are they opening new locations, or starting new projects? Or are they heavily automating and cutting staff? Let’s say you are applying for a UX designer position for a brand-new product. In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes. However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position. If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position. Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “as I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

10. What is the biggest lesson you've learned from your mistake recently?


This page has been updated on March 26, 2020.

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