Interview questions for Processing Associate

We analyzed 215 interview reviews for Processing Associate from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions for Processing Associate:

Tell me about yourself
Tell me about a time when you've resolved a problem for a frustrated customer
Describe a time when you had to overcome a significant obstacle on a job
Why and how did you choose your career?
Where do you see yourself in 5 years?
What are your long-term goals?
Tell me about a time when you were given little direction on a job assignment and how you were able to complete it
Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?
Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?
Why did you leave your last job?

According to our research, hiring managers looking to fill Processing Associate role ask soft skills interview questions 92% more frequently than for other roles:

Processing Associate interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Take a quick quiz and check if you’re ready for your next job interview

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2. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

3. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

4. Why and how did you choose your career?

How to answer

By asking this question, the interviewer tries to understand what led you to choose your career path and hopefully to find out how enthusiastic you are about the work you do and how well you will fit into the job that you are applying for.

The answer will show whether your desire to work “here” and if it is a determined part of your overall career plan or it is just a stop along the way to other things.

  1. About Yourself

    • What characteristics and skills do you have?
    • What makes you good at what you do?
    • What attracted you to your career path?
    • What strengths do you possess that make you the best candidate for the job?
  2. About The Company

    Do your research and learn as much as possible about the organization and the career path you might forge there.

    Match up any of your skills and experiences that relate to the requirements of the job. How can you apply them to your new position, as well as the future?

  3. About The Fit

    Don’t just explain how you originally found this career.

    Show you’re still glad to be doing it, that will put the hiring manager’s mind at ease that you’re motivated to do the work, and that you’ll be a big success if they hire you.

    Your answers should provide the basis for a discussion about your passion for the work you do, your qualifications, and your skill set.

    Make a list of factors that led you to this choice.

    At the interview, tell only about those that characterize you and the situation in a positive light.

    It may have been a successful internship with a similar function, which confirmed your desire to work in this field.

    It could be a successful example of your parents, relatives or friends, which is indicative to you. You might have been motivated by your own academic success in this field which led you to enter it.

Pro Tip

Say that your chosen career best reflects your interests and you see it as continuing to be the most promising one for you.

Here’s a simple formula for answering this question:

First, address the origin of your motivation by tying it to your personal history. Then, explain what keeps you energized about the work on a daily basis that led you to where you are today. Finally connect your story and motivation to this job, the one you are interviewing for.

5. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

6. What are your long-term goals?

How to answer

Even in this age of the so-called Gig Economy, employers are always looking for people who can become their strong and loyal “soldiers,” a part of their “army” to help them conquer their market share against their competitors.

So, even if at this moment this job may be a temporary contract, you never know what opportunities may present themselves to you in this company.

Trust me, your hiring manager doesn’t know either!

So, be open to opportunities and use this question to emphasize how your personal goals correspond with those of the company.

  1. About Yourself

    Start with honestly assessing yourself. (At this moment, you are not sharing these thoughts with anyone, so be as open as you can).

    Imagine that you have all the resources in the world and that all roads are open for you.

    • How would you use them?
    • Which road(s) would you choose?
    • What do you see on the horizon in that direction?

    Be audacious and don’t limit yourself. There is no longer a perspective than “long-term,” so be as futuristic as you possibly can.

    List a few “road” options that you would be enthusiastic about going down.

    For example, this list may be as broad as the following:

    • writer
    • choir director
    • software engineer and architect
    • CEO of a unicorn startup company,
    • entrepreneur.

    As William Shakespeare once said, “We know what we are, but we know not what we may be.”

  2. About The Company

    Now, look at the company.

    • What is the industry they operate in?
    • What is the position you are applying for, and what are potential career growth possibilities within the department, company, and industry?
  3. About The Fit

    Which of your “road” options correspond best with the opportunities presented by this company?

    Highlight this option and focus on it. Imagine, in as much detail as you can, going down this road.

    What would be the major milestones for you, in order to move towards your goal?

    Describe the chosen option by focusing on the first 1-2 milestones, and by presenting it in light of company goals and current initiatives.

    For example, if you are applying for a project manager position in a corporation engaged in the education industry, and your “road” option is “CEO,” your next career step may be a program manager, or an innovations and research manager.

    Explain why you are enthusiastic about reaching these goals, and what makes you think you have the necessary traits and skills to reach them.

    How can the company benefit from these traits and skills of yours already today, in the current role you are applying for?

Pro Tip

Framing your answer in the same terms used by the company will help ensure the interviewer can easily understand your language and help both of you to be “on the same page.”

The easier you make it for the interviewer, the better are your chances they will “vote” for you over other candidates.

7. Tell me about a time when you were given little direction on a job assignment and how you were able to complete it

How to answer

Ambiguity is inevitable in every business sector and will arise in one form or another.

Unclear or insufficient understanding by employees of the What, How and When of an assignment, often leads to both incorrect execution of tasks and failure to obtain the desired result. That’s why creativity is an important attribute in new and potential employees.

Asking this question, the interviewer wants to hear about your decision making and critical thinking skills and wants to know how you might come up with unique ways to meet this kind of a challenge.

  1. About Yourself

    Describe decisions from your experience that you made when not having all of the pertinent information for completing an assignment at work.

    • How do you cope when you face a challenge you’ve never previously experienced?
    • Are you the type of person who jumps right into solving problems, or do you first carefully assess the situation?
    • Are you the type of person who always tries to solve the problem on your own before asking for help?
    • Will you step up to improve things or sit around waiting for more instructions?
  2. About The Company

    Based on your research of the company, what are their current needs?

    • What problems and obstacles can the employees face with this position?
    • What are the expectations for the position you are applying for?

    From the job description, have you been able to find out what duties you'll be taking on?

  3. About The Fit

    This is your chance to show your problem-solving skills like creative independent thinking, decision making and logic.

    Show the interviewer that you are a quick learner, a capable and confident person who knows how to think, evaluate, detail, and concretize.

    You can use a form of the following as part of your answer, adding your own job-related details:

    Ambiguity is a large part of my daily reality. I always do the best with the information I have to keep projects moving. I often find myself making decisions wishing I had just a little bit more data. In these cases, I look at everything I have, work out my plan, run the numbers, create what-if scenarios for several variables and select the best possible option.’ Hint, don’t use this sentence word for word.

    Tell your story using the STAR method, which will help you effectively organize your response when answering this type of question.

Pro Tip

Be sure to include the success you saw in your sound decision-making and emphasize how the situation helped you grow in your professional area and how it will be helpful if the company hires you.

8. Tell me about a time when you went out of your way to satisfy a customer. What was the outcome?

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the times you had to help a customer. What did you do to make that experience unforgettable for the customer? How did you exceed expectations?

  2. About The Company

    Think carefully about the company and what they are looking for. Have you found any reviews online that can help you identify what the company's greatest challenge is? What are their standards for treating customers?

    Do your research.

  3. About The Fit

    Think of the company's standards and ideals and connect those with your skills and qualifications.

    If you can remember more than one example, choose the one that fits best with the company industry and standards. Make sure you describe the positive outcome both for the customer and the company.

    Use the STAR method to craft your story.

Pro Tip

Showing you have compassion and empathy for customers is always the best way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

9. Tell me about a time when you had to work with a difficult or disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What was the outcome?

How to answer

People skills are highly valued in a company. It is important to show how you can manage difficult personalities, especially if you are applying for a job that involves teamwork, or a lot of interactions with clients.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember a few such situations and how you diffused them and turned things around. What are your approaches to resolving conflicting situations at work?

  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Do they have any specific standards and policies?
  3. About The Fit

    Using what you found about the company, choose one of your examples that fits best with the company standards and share your story.

    If it's a customer, how did you turn things around and made a customer happy?
    If it's a coworker, how did you diffuse a tense or difficult situation?

Pro Tip

Use the triple A of diffusing a difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you "Ask" for the customer's contact information so you can update them of any progress on their issue.

10. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!


This page has been updated on August 13, 2020.

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