Questions at ServiceSource interviews

We analyzed 165 interview reviews for ServiceSource from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

12 frequent non-technical questions at ServiceSource:

What is your greatest weakness?
How would you handle a customer with difficult behavior?
How do you deal with working under pressure?
What are your drivers? What motivates you?
Tell me about yourself
Tell me about a time how you worked effectively under pressure
Tell me about a stressful situation and how you dealt with it
If you could be any animal, what would you be and why?
Describe a time when you had to overcome a significant obstacle on a job
Where do you see yourself in 5 years?
What would you do if you were given a difficult task to complete in an unrealistic time frame?
What are your current professional goals?

According to our research, hiring managers at ServiceSource ask soft skills interview questions 73% more than at other companies:

ServiceSource interview question statistics

1. What is your greatest weakness?top question

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 68% more frequently at ServiceSource than at other companies.

You can practice answering over 150 common job interview questions by engaging in a mock interview with Mr. Simon.

Start practicing

2. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 2.1x more frequently at ServiceSource than at other companies.

3. How do you deal with working under pressure?

How to answer

Many jobs involve moments when, for varied reasons, unexpected situations occur and a quick decision is needed.

The ability to work under pressure is an extremely valuable quality. It is a skill highly sought after by employers. They want to know they’re hiring someone who can coolly evaluate situations, stay focused, take charge and simply get the job done.

Giving a good response to this question may increase your chances of being hired.

  1. About Yourself

    Even if you are confident about your ability to work under pressure, the goal of your answer is to convince your interviewer of that.

    Emphasize your best qualities, such as quick decision-making, organizational and time management skills, the ability to stay calm, focus on the job at hand, think logically, act correctly and employ your problem-solving abilities.

    Also mention the methods you use to manage workplace stress. It can set you apart from other candidates.

    Think of a previous professional situation in which you displayed excellent ability under pressure.

    Use the STAR method to describe that scenario during the interview, and explain the actions you took to diffuse the situation.

  2. About The Company

    Do your research about the company you are aiming for.

    • What are the company’s plans, for example, will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?
    • How might this impact you and how you deal with pressure?
  3. About The Fit

    Performing well under pressure is both a personal and professional quality and can make a difference between an average employee and an excellent one.

    Try to think of ways in which you can use the truth to your advantage. It will help you to gain the interviewers' trust and help them feel confident that the rest of your answers are also truthful.

    Even if you sometime might struggle under pressure, calmly acknowledging that and mentioning that you are actively trying to improve in this area can leave a positive impression on the hiring manager.

Pro Tip

While answering the question, be sure you DON’T:

  • Speak of a time when the stress or the pressure was caused by your own mistake
  • Bring emotions into the conversation thereby letting the interviewer know that you did not handle the pressure very well
  • Speak about an incident where you couldn’t handle the pressure, where for instance the pressure caused you to fail at a task as this will reflect negatively on you
  • Speak about the type of situation that stresses you out, especially if you are expecting to encounter a similar scenario in your future job.

Statistics

This question is asked 12.6x more frequently at ServiceSource than at other companies.

4. What are your drivers? What motivates you?

How to answer

Motivation is what we use to drive ourselves forward to complete tasks and bring results.

Why do hiring managers ask this question?

They want to get a sense of your personality. But more importantly, they want to see your resiliency and determination.

They do not want to hire someone who will quit when encountering difficulties, whose focus will be elsewhere, or who will just waste their time.

Enthusiasm ranks very high on the list of qualities employers are looking for in a candidate.

If you can demonstrate that you are genuinely passionate about your profession and interested in the position you are applying for, your chances of getting hired will improve significantly.

  1. About Yourself

    This question requires serious self-examination; you should be asking it yourself long before the interviewer does.

    Look back on everything you’ve done in your life, job, and career so far.

    • What was it about your best days that made them the best?
    • Can you take those feelings and apply them to specific moments from your life and past work experiences?
    • Are you ready for tough projects or for being asked to do something that isn’t quite on your job description, or for having to stay at work till late instead of another team member?
    • Will meeting deadlines, learning new things, finding a way to solve problems or overcoming a challenge inspire you and make you want even more?
    • What gives you a sense of accomplishment when you can look back on and say "I achieved that"?

    Look deep inside.

    Analyze your experience by types of tasks, by type of environment, type of feedback, level of responsibility and stakes? Do you prefer independence, or being part of a team?

    1. Task type: if you were given a whole day or even week at work to focus on just one of your tasks, without interruptions or multitasking, which one would that be? Why?
    2. Environment: do you feel motivated in a dynamic environment with lots of action, communications, deadlines? Or would you rather disconnect from the outside world and immerse into a single task, with your headphones on?
    3. Feedback: are you better motivated by positive feedback, or by healthy criticism? Or maybe by customers’ smiles and “Thank you” messages?
    4. Responsibility and stakes: are you motivated to do your best when you know that the stakes are high and your contribution will make a great impact on the bottom line? Or do you feel better in a more safe and relaxed environment when someone else is responsible for making big decisions?
    5. Financials: what is the salary range that makes you feel comfortable and respect yourself? Let’s be realistic, this is one (although definitely shouldn’t be the first) of the drivers.

    Be creative, this list is not exhaustive.

  2. About The Company

    Take a long look at the job you’re applying for.

    • What kinds of tasks will you be responsible for?
    • What will the environment be?
    • What do you know about the possible kinds of feedback you will be receiving?
    • What is the level of stakes in this role?
    • What do you know about the salary they can possibly offer?
  3. About The Fit

    How comfortable are you with the drivers the company can offer, comparing to those of your own? Pick those that have a match and give some examples.

    For instance, if you’re applying for a software engineer job, describe how you are motivated by solving complex technical challenges.

    If the job involves teamwork, give an example showing that you love collaborating and accomplishing big things as a part of a team.

    That is what drives you to do your best each day. You can say you enjoy meaningful work creating products that change people’s lives, if this is relevant to the company.

Pro Tip

Be enthusiastic. The more enthusiasm you have for what motivates you, the more enthusiasm the interviewer will have for you!

Statistics

This question is asked 7.2x more frequently at ServiceSource than at other companies.

5. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 58% less frequently at ServiceSource than at other companies.

6. Tell me about a time how you worked effectively under pressure

How to answer

Employers want to know if you’re able to work efficiently in a dynamic environment and whether you’re prepared to go the extra mile.

They try to get a sense of how you handle on-the-job stress because it is important for them to hire a person who can coolly evaluate situations, stay focused, take charge and simply get the job done.

This question helps prospective employers to assess your capacity to work under pressure and appraise your decision-making, problem-solving, organizational, and time management skills.

  1. About Yourself

    Think of a previous professional situation in which you displayed excellent ability under pressure.

    Use the STAR method to describe that scenario during the interview, and explain the actions you took to diffuse the situation.

    • Does pressure help you to stay motivated, productive and work more efficiently?
    • Do you consider stress and pressure as your learning experience which helps you grow?

    If yes, it is great to mention.

  2. About The Company

    Do your research about the company you are aiming for.

    • What are the company’s plans, for example, will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?
    • How might this impact you and how you deal with pressure?
  3. About The Fit

    It is important you provide an answer that proves you’re perfectly capable of keeping your cool in difficult and stressful situations.

    Relate it to the job you’re interviewing for; talk about how the particular experience can help you succeed in the job.

    For example:

    In my last job, we had a project to complete in 4 days where it usually took 10 days. There was a lot of panic by some team members, but I ensured everyone that if we concentrate on the task and work real hard, we can complete the project. It took a lot of overtime, and the last day we were in the office until 2 AM, but we managed to finish it to everyone’s satisfaction. It was hard work, but I really enjoyed that experience."

Pro Tip

Do not present answers like “stress cannot affect me” or “I can stay away from pressure,” because everyone is affected by stress or pressure at one time or another.

Also, never talk about a time where feeling pressured was a direct result of your own actions.

If your answer indicates that you work at the same high level with pressure or without it, the interviewer will be more impressed.

Remember the saying: “When the going gets tough, the tough get going.”

Statistics

This question is asked 25.9x more frequently at ServiceSource than at other companies.

7. Tell me about a stressful situation and how you dealt with it

How to answer

Nowadays, professional life is stressful everywhere and always. However, there are levels of stress that are so common that we consider them normal, and there are times when they really skyrocket.

Your future employer wants to know how you will behave in such times, whether you will be a helping hand or a burden.

  1. About Yourself

    Remember a time when you had to hit a tight timeline and to work long hours, hard and overtime; or when you found yourself in the middle of a conflict with someone, or with a group of people.

    If you had more than one such occasion, choose one that ended positively and successfully, and ideally, that can demonstrate some of your key skills - your Key Selling Points.

    Most likely, the situation was highly emotional.

    • What helped you persevere?
    • Was there an element that you enjoyed?

    For example, in one of our projects, my team and I had to hit a really tough timeline for a customer, which seemed almost impossible in the beginning.

    However, we knew that we owned the results and that a major decision by the customer depended on the outcome. This sense of ownership, meaning, and impact gave us energy and excitement.

    Those were the challenges that we loved and could deal with for a sustained period of time. Also, the pleasure of working with a highly qualified top manager on the customer’s side added to the enjoyment.

    Now, after a few years, we remember those times as some of the most exciting for our team.

  2. About The Company

    • What do you know about the company, where you may encounter a stressful situation?
    • Are they working on a major project which is approaching a due date?
    • Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face?

    These are always stressful times, and you should try to know more about expectations in the company, and how realistic they are.

    Or, are they just a dynamic, highly agile company run by smart and creative folks, which may work excellently for some people and be confusing and mind-blowing for others?

    Do your research.

  3. About The Fit

    Think of your ideal workplace environment.

    • Does this company feel like it?
    • Do you feel excited and enthusiastic about the kinds of stress you may encounter here?

    If you feel compatible with this company culture and enthusiastic about the challenges you expect here, this is a good chance to mention it and to show your excitement.

    Explain your approach or rationale and give your example from the past.

Pro Tip

If you cannot remember any stressful situation with a positive outcome, you can use one with a negative outcome accompanied by your lessons learned.

However, this option should not be your first choice, as the failure to give an example of a successful outcome may portray you as an emotionally immature person.

Statistics

This question is asked 2.3x more frequently at ServiceSource than at other companies.

8. If you could be any animal, what would you be and why?

How to answer

Some hiring managers really like these oddball interview questions.

Why would the interviewer want to know what kind of animal you would want to be? They think it’s going to reveal more about your character and can show them how you respond when you’re under stress or when you are thrown a curveball.

Questions like these do reveal your thought process and offer you a chance to show off your creativity and inventiveness.

To answer this question, realize that in fact you are asked ‘What kind of an employee will you be?’ Analogies often tell the truth!

  1. About Yourself

    The answer to the question about animals at the interview is to check how well a person knows himself.

    • Do you understand your strengths and weaknesses?
    • Are you able to objectively look at yourself and see what you actually are?

    The answer must be true and based on reality.

    Before the interview, analyze your internal self and try to figure out all the possible qualities that you possess. If you focus well, you should be able to come up with at least 10 qualities.

    When you are in the interview you can name the animal, and give several of the qualities that you see in that animal that also describe you.

    The question is also a test of your sense of humor. You probably don’t want to choose a giraffe, kangaroo or rhinoceros as these animals might be hard to match to your personal qualities. Also, you really want to stay away from animals like snakes, hyenas, rats or spiders. These animals have negative, off-putting associations.

  2. About The Company

    This question during the interview is a creative way of asking you about the kinds of qualities and skills you possess and how you perceive yourself to fit in the company with those qualities and skills.

  3. About The Fit

    The objective is to understand the depth of your viewpoint and analytical thinking.

    Once you list down the qualities, figure out the ones that will be helpful in the job that you have applied for. The more relatable the qualities, the better you will be able to sell yourself to the recruiter.

    For example, if you compare yourself to an elephant, which is a strong, intelligent, loyal to the group and unstoppable animal, you will explain your ability to adapt to any new environment and work according to the culture and system of the new place.

    Dolphins are very good communicators, loyal to the group and adaptable to many conditions and can be used as an example to indicate how good you are when it comes to handling team tasks.

    Dogs are seen as Man’s Best Friend, that’s why it might be a good example for someone in a support role. Besides, they have such important qualities as loyalty and devotion which are highly valued in most companies.

    If you compare yourself to an eagle, you will highlight the ability to see the whole picture, sharpness and tenacity of vision. These are good qualities for managers or directors.

    Comparing yourself to a lion you are pointing out that you are a skillful leader and a good team worker.

Pro Tip

Always choose the animal that makes a strong impression and fits perfectly with the skills and qualities that you see as needed by the company.

Your example should be based on reality. The way you answer will help the interviewer to understand your thinking skills and managing ability in situations when under pressure.

Statistics

This question is asked 10.1x more frequently at ServiceSource than at other companies.

9. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

Statistics

This question is asked 3.9x more frequently at ServiceSource than at other companies.

10. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 65% less frequently at ServiceSource than at other companies.

11. What would you do if you were given a difficult task to complete in an unrealistic time frame?

How to answer

Unrealistic deadlines are an inevitable part of our life at work.

Deadlines themselves are already challenging and highly stressful in our dynamic environment, but if they are really tight or even unrealistic, you have to do your best to find strong solutions to handle them.

That’s why your answer to this question will help the interviewer to learn if you are able to stay cool under pressure, think on your feet, prioritize your tasks, and also plan, assess, detail and specify.

  1. About Yourself

    • Have you ever had such a situation at your work?
    • What were your actions?
    • Were you honest and brave enough to say that it is impossible just after getting the assignment?
    • Or did you wait until the last minute?
    • Did you ask your boss for additional help, information, or an extended time frame, or for rescheduling your current tasks?
  2. About The Company

    Research the company and its culture. What problems and obstacles can the employees face with this position?

    Try to know more about expectations in the company, and how realistic they are.

    • What are the company’s plans, for example, will there be a degree of pressure like hitting targets, meeting deadlines or managing multiple tasks at once?
    • How might this impact you and how you deal with pressure?
  3. About The Fit

    Interviewers look for a practical approach and honesty, rather than your hard work stories.

    Show yourself as a perfect fit for the position who is a passionate, ambitious person and mention that you find challenges highly motivating, even if they are stressful.

    • What are your approaches to meeting such a stressful situation?
    • Do they correspond with the company’s methods?

Pro Tip

Of course, there are times when unrealistic deadlines and expectations cannot be met. But what is more important is that when you are inspired, enthusiastic, when you believe in the challenge of meeting goals, you become stronger, you learn your lessons and you have more opportunities to become successful.

Statistics

This question is asked 61.0x more frequently at ServiceSource than at other companies.

12. What are your current professional goals?

How to answer

This question is your chance to show yourself as a focused and results-oriented person (and this is exactly who you are, aren’t you?)

  1. About Yourself

    Define up to 3 goals. Think about each goal:

    • Why is it important to you?
    • What are you doing to achieve it?

    Imagine a company where you would like to work, ideally. How can working in that company help you achieve your goal? And what about the opposite - how can the company benefit from your reaching your goal?

  2. About The Company

    Based on the research you did on the company, what are their current goals and initiatives? How would its goals and initiatives help lead you to achieve your goals?

  3. About The Fit

    From your list of goals choose the one with the most synergy between yourself and the company. Explain how your professional passions will help the company achieve its success.

    Craft your story around these 4 points:

    • The Why: Why is this goal important to you, what makes it so exciting?
    • The What: What steps are you taking to reach your goal?
    • What’s in it for you? How can this company and job role help you reach your goal?
    • What’s in it for them? How can the company benefit?

Pro Tip

Try to validate your assumptions by asking the interviewer what they think.

For example, you can end your answer with this question: “And do you know what current goals the company/department is trying to achieve?”

It can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 3.1x more frequently at ServiceSource than at other companies.


This page has been updated on August 26, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from ServiceSource by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

24/7 availability24/7 availability
He will never make you feel intimidatedHe will never make you feel intimidated
The current version is freeThe current version is free

Worth a try?