Interview questions at Spirit Airlines

We analyzed 536 interview reviews for Spirit Airlines from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions at Spirit Airlines:

Tell me about a time you had a conflict at work. How did you handle it? What have you learned?
What is your greatest weakness?
How would you handle a customer with difficult behavior?
What did you like or dislike about your last job?
Tell me about yourself
How would you describe yourself?
What is your favorite movie? What do you like about it?
Tell me about a time when you've resolved a problem for a frustrated customer
If you could be a superhero, what would your superpower be? Why?
Are you willing to relocate?

According to our research, hiring managers at Spirit Airlines ask soft skills interview questions 61% more than at other companies:

Spirit Airlines interview question statistics

1. Tell me about a time you had a conflict at work. How did you handle it? What have you learned?top question

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 5.6x more frequently at Spirit Airlines than at other companies.

2. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 2% less frequently at Spirit Airlines than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Which of the following would be the best answer:

ASometimes I just work too hard

BI have trouble saying “no” when a colleague asks for help and I have my own work to finish

CI am a perfectionist

DI cannot think of a single thing

3. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 23% more frequently at Spirit Airlines than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.

BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.

CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.

4. What did you like or dislike about your last job?

How to answer

Your answer to this question will show the interviewer your overall perspective (positive or negative) of your prior role and your approach to what you liked (or didn’t like) about that aspect of your work. While answering such a question remember that diplomacy is the key to corporate success.

The answer you give to this question can say a lot about you, for example:

  • Can you handle situations professionally when you deal with pressure?
  • What strong qualities (your Key Selling Points) can you emphasize answering the question?
  • Are you a positive person, and not someone who complains, holds grudges or badmouths their co-workers or boss?
  • Do you exhibit loyalty, enthusiasm, dedication, and energy?
  • Are you easy to work with?
  1. About Yourself

    Reflect on yourself; stick to the facts and don’t go into emotions.

    List the things you were responsible for in your last job.

    • Which of them did you like most? Why?
    • What were the responsibilities you liked less? Why?
    • Was there anything you consider completely unacceptable?

    If you feel that your answer will not be complete without a nod toward the negative aspects, then keep it focused on tasks, situations, or company structure, and not on people. The overall tone must be positive and friendly.

  2. About The Company

    • What does your research tell you about the company you are applying to?
    • Will there be situations like those in your former job you don't want to get into again?
    • What are the requirements for the position?
    • What challenges will you face there?
    • What responsibilities will you be tasked with?
  3. About The Fit

    Which of the responsibilities you liked will also be part of your future responsibilities in your new role? Don’t forget to show your excitement while telling about these.

    If there were responsibilities you disliked that are not part of the job description, don’t bring them up.

    By asking about your feelings toward a previous job the interviewers often aren’t that interested in the list of actual likes or dislikes you can provide. Rather, they’re trying to judge your character by listening to the tone and attitude with which you respond to a tricky question.

    However, details of your likes and dislikes can also reveal whether you'll be a good fit culturally at the company at hand. Showing excitement about responsibilities that will most likely be included in the role you are applying for can help strengthen your position as a fit.

    Mentioning that you are ready for more challenges and opportunities, that the position you are applying for is a great match for your skillset and that you feel you would be an asset to the company or department is often a safe way to show your excitement.

Pro Tip

Telling your stories, use the “sandwich method”: start off by mentioning a positive, then mention the negative, and try to pivot back around to something positive.

You can do that by talking about how you managed the aspect you disliked, or by making a connection to the job you're interviewing for.

Statistics

This question is asked 5.0x more frequently at Spirit Airlines than at other companies.

5. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 65% less frequently at Spirit Airlines than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

6. How would you describe yourself?

How to answer

This question is like the Tell me about yourself question usually asked at the beginning of an interview, but there are some subtle differences. It belongs to the family of reflective questions where the interviewer is assessing your cognitive abilities, as opposed to the more factual and matter-of-fact “Tell Me About Yourself” question.

  1. About Yourself

    Think of how your bosses and peers would describe you.

    Throughout your professional experience, you have probably heard them giving you some labels – try to remember the exact words they used.

    If you have received LinkedIn recommendations from someone, read those and think why people wrote them and what work situations prompted those descriptions. Remember the context of those situations and frame them as stories.

    Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

  2. About The Company

    Research the company's values, standards and policies. Make a list of keywords or short key phrases.

  3. About The Fit

    Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in the 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

    For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru,” don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use the STAR method to craft your story.

    Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably want to hear more than one. Just be observant and watch the interviewer’s reaction. You want to keep them interested.

Pro Tip

If you haven’t yet received any LinkedIn recommendations, try to obtain them. Also, offer to write your own recommendations for them - both received and given recommendations will be visible in your profile and will tell the interviewer exactly what you want to be known about your values, your attitude towards work and relationships.

Statistics

This question is asked 2.3x more frequently at Spirit Airlines than at other companies.

7. What is your favorite movie? What do you like about it?

How to answer

What are interviewers looking for with this question?

Perhaps, the question is just an icebreaker, one that gives the interviewer a chance to get to know you better, to see where your interests lie.

Or it’s more likely they want someone who is intelligent, can think on his/her feet and has varied interests all of which might be reflected in your answer about a favorite movie.

They are mostly looking for your reaction to get a better sense of who you are.

Asking this question, they try to understand if you would be a good fit and if they would want to spend their time working with you as a person.

  1. About Yourself

    • What film left a lasting impression on you, one that you have watched and enjoyed over and over?
    • What was particularly interesting (or useful) that you found in it?
    • Were there scenes that moved you, or moments that left you at the edge of your seat, or situations that changed your way of thinking for the better?

    If you think carefully, this seemingly unimportant question may tell the interviewer a lot about how you will fit the company, based on your interests.

  2. About The Company

    Do your research about the company.

    Read carefully the “About Us” page of their website and the job description.

    Is your personality a match for the company culture?

    If you know exactly who you will be interviewed by - find his/her profile on social networks – maybe you will find his/her interests and even names of films the person likes. It will be a more successful interview if you have common interests with the person who interviews you.

  3. About The Fit

    Do not look for ideal answers because there are none.

    Unless you have a particular film that is your absolute favorite that clearly reflects on your tastes and personality, there are few people that can think of only one such movie.

    For most of us a better (and more realistic) answer would be to say something like

    I enjoy many different movies and cannot pick out just one. I really like watching adventures like the Indiana Jones and Star Wars series, but I also like some of the older classics like the Maltese Falcon and the Wizard of Oz.”

    This will let the interviewer know something about your tastes and may lead to further conversation.

Pro Tip

Remember: you are who you are. Be honest, enthusiastic, and passionate with your answer.
People who are passionate about things are interesting for hiring managers.

Statistics

This question is asked 19.7x more frequently at Spirit Airlines than at other companies.

8. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 0% less frequently at Spirit Airlines than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

9. If you could be a superhero, what would your superpower be? Why?

How to answer

The superpower question focuses on the quality potential employees identify as their biggest personal asset.

Also, it’s intended to encourage a response that isn’t typical.

This type of question is asked to see how well you think on your feet and if you can be creative.

These kinds of questions are also used to see if a candidate has a good sense of humor, a very desirable trait when you have to work side by side with others.

Finally, it invites you to focus on the impact you could have on the organization.

Answering this question, remember that you actually have to answer, “What’s your biggest strength?”

  1. About Yourself

    Can you come up with an articulate answer when faced with an unexpected question? If you can, regardless of the superpower you choose, you’ll make a good impression.

    The superpower question invites you to talk about your Key Selling Points.

    • Are there any achievements you’re particularly proud of, or times when you had to overcome obstacles to succeed?
    • Can you identify a particular characteristic that enabled you to do this?
    • What made it possible for you to achieve great results?
  2. About The Company

    Make sure to research the company and read the job description thoroughly to identify the key strengths required for the role.

  3. About The Fit

    You should use this opportunity to showcase your personality and make yourself stand out from other candidates.

    Outline why your chosen superpower would be an advantage to the employer.

    You need to illustrate your power with an example drawn from your real-life experience.

    Choose a simple but strong and effective superpower, for example:

    • Sensitivity to what other people are thinking and feeling, that will show your emotional intelligence.
    • Observation is attention to detail and the ability to step back and analyze a situation.
    • Efficiency is as valuable to an employer as the power of flight is to a superhero.
    • Time management is an important skill, as is the capacity to spot ways to improve processes and accomplish tasks more swiftly.
    • Agility is being flexible and adaptable in a dynamic business environment.

Pro Tip

While this question is an invitation to talk about your strengths, you need to avoid sounding boastful.

Just remember not to take this question too literally: avoid saying you like to set things on fire or blow things up, unless, of course, this is relevant to the job you are applying for.

You need to demonstrate that you can think logically, be spontaneous and come up with a desirable answer, and fast.

Statistics

This question is asked 14.0x more frequently at Spirit Airlines than at other companies.

10. Are you willing to relocate?

How to answer

This question could be a major factor in determining if you are hired. If the hiring manager wants someone who can work in a particular location full time, he/she needs to identify up front, anyone who can’t or won’t relocate.

But sometimes companies will ask if you are willing to relocate only to get a sense of your degree of interest and flexibility, especially when this detail is not even included in the job description of the position you applied for.

  1. About Yourself

    There are many questions that could cause you to consider whether you are willing to move for a position.

    These are of course, both personal and professional.

    • How long will you be there?
    • Is this a company you want to have a long career with?
    • Will you be able to advance your career with other positions available to you at the new location?
    • Will the company be helping you financially with the relocation?
    • Are you ready to move your entire life in this direction?
    • Will you take your family with you or will they stay here?
    • Are you ready to change not only the place of work, but also the house, environment, habits for the sake of the job?
  2. About The Company

    If relocation is required for a position, this should be mentioned in the job description. But even if it’s not, you must have a response ready in case it comes up during your interview.

    You can also use this question as an opportunity to demonstrate what you know about the company, as well as remind the interviewer about the qualities that make you a strong candidate for the position.

  3. About The Fit

    Theoretically your answer can be YES, N0 or Maybe, but of course things aren’t always that simple.

    • If the new position is an opportunity you may not want to refuse but you still need some time, you can formulate your answer in such a way: "I am interested in advancing my career and if relocation is necessary, I will certainly consider this possibility." This answer does not oblige you to move immediately, but also shows that you have serious intentions.

    • If you have no issue with relocating for this position, you should say so. It would also be a good time to ask the interviewer questions about the move as well. It will reassure them that you are able to move for the position.

    • If you are categorical one way or the other about relocation, remember - life often presents extremely unexpected surprises, and what looks like "never" today, may be "quite likely" tomorrow. And if you want to get this job, you can say that you are not ready to move immediately, but in the future you may consider this option.

    • You can also say: "The place where I live is not the most important thing for me. It is more important to develop myself, my skills and acquire new ones. Promotion and pursuit of my interests is important to me and if the company can offer this, I will consider moving."

Pro Tip

None of these answers is binding on you. But using any of them you will show you as a sincere, flexible and tactful candidate. Such answers will help to leave positive lasting impression of you and increase your chances for success.

Statistics

This question is asked 5.8x more frequently at Spirit Airlines than at other companies.

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This page has been updated on November 17, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Spirit Airlines by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

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