Questions at Tech Data interviews

We analyzed 171 interview reviews for Tech Data from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions at Tech Data:

Tell me about yourself
What is your greatest weakness?
How would you handle a customer with difficult behavior?
Where do you see yourself in 5 years?
Tell me about a time when you've resolved a problem for a frustrated customer
Describe a time you went above and beyond for a customer
Why did you leave your last job?
What one skill do you possess that you think will be the most important to a hiring manager?
What experience do you have in this field?
What do you expect to achieve in your first 3 months on the new job?

According to our research, hiring managers at Tech Data ask soft skills interview questions 52% more than at other companies:

Tech Data interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 8% less frequently at Tech Data than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

2. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 38% more frequently at Tech Data than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Which of the following would be the best answer:

ASometimes I just work too hard

BI have trouble saying “no” when a colleague asks for help and I have my own work to finish

CI am a perfectionist

DI cannot think of a single thing

3. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 75% more frequently at Tech Data than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.

BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.

CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.

4. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 24% less frequently at Tech Data than at other companies.

5. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 67% more frequently at Tech Data than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

6. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 2.9x more frequently at Tech Data than at other companies.

7. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 2% less frequently at Tech Data than at other companies.

8. What one skill do you possess that you think will be the most important to a hiring manager?

How to answer

Employers place a lot of emphasis on finding candidates with the right skills and competencies for their organizations.

Depending on the career sector and profession you choose to work in, there are very specific skills, abilities and knowledge needed to do the job well.

The interviewer asks this question to make sure you will be a good fit with your skills and experience and will be a great addition to their team.

  1. About Yourself

    If you’re not sure which skill would be best to share, consider your previous work experiences.

    • Where did you excel?
    • What would your peers say you’re especially proficient at?
    • Have you ever received recognition for meeting a particular objective or excelling in a specific area?If so, your skills likely assisted you in reaching this achievement.
    • What personal talents or attributes helped you meet that milestone?

    Ask former coworkers or managers to help you to determine your strengths that made you unique. Imagine yourself as a manager who needs an employee to fill the position you are currently applying for.

    What would you as the manager expect from a candidate for this job?

  2. About The Company

    Start by reviewing the job description and making note of any required skills or abilities that match your own.

    The job posting is a great guide for what employers want to see in candidates. In addition to job requirements, consider the depiction of the company and its culture in the job description.

    Be sure to research the company by reviewing its website for additional information to get to know what skill you should mention.

  3. About The Fit

    It’s important to highlight your best hard and soft skills (your Key Selling Points) to position yourself as a well-rounded candidate.

    Though you may have several different areas of strength, include only those that are relevant to the job. Adaptability, critical thinking, problem-solving, creativity, and effective communication – it is the list of most common soft skills that can be helpful in any job, so you can choose the one to share with the hiring manager that best describes you.

    But to make your answer stronger, the skill should be specific to the job you are applying for. Be certain to give examples of how this skill helped you in your last job.

Pro Tip

It is important to be able to distinguish your skills from personal qualities. The first are acquired in the process of work and training, and the second characterize you as a person.

Statistics

This question is asked 5.6x more frequently at Tech Data than at other companies.

9. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research of the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.

Statistics

This question is asked 31% more frequently at Tech Data than at other companies.

10. What do you expect to achieve in your first 3 months on the new job?

How to answer

The first 3 months of employment are called “The Orientation and Evaluation period,” or the trial period.

During this time, the manager determines whether or not a new hire possesses the knowledge, skills, and necessary competencies to perform satisfactorily.

By asking this question, the interviewer wants to be sure that you are ready to make a fairly immediate impact in the organization and are fully prepared to devote yourself and take a logical approach to the start of your new position.

That’s why it’s your chance to show how fast you’ll complete the onboarding process and what types of goals and standards you plan to achieve.

  1. About Yourself

    Remember your past job(s) and your first months there.

    • What challenges did you face when starting the job?
    • How did you demonstrate your ability to get up to speed quickly?
    • How would you like to start your new work?
    • What would you do differently?

    Now, think about what you can realistically accomplish during this initial period.

    Based on your understanding of the job you are interviewing for, are you able to form and implement a strategic plan?

    • Are you consistent with your methodology of achieving goals?
    • What kinds of concrete goals can you set and reach here?
    • What projects are you excited to take on?

    Stick to quantifiable results, if possible.

  2. About The Company

    Research the company, its culture and website. It will help you to learn about your future duties, your supervisor and workplace etiquette.

    • What are the current goals and environments?
    • Do your goals correspond with the goals of your prospective employer?
    • Would your new employment allow you to pursue your goals and dreams?
    • What career opportunities may be available in the department you are applying to?
    • What are the trends in the company in general?
  3. About The Fit

    With proper planning, you can come up with a realistic, honest and enthusiastic answer.

    Based on your research of the company, find your great fit with the company and explain in detail your plan and your approaches to becoming a valuable employee.

    Discuss the specific tasks or projects you'd like to accomplish, mentioning how you implemented similar projects at a previous position and what the results were (surely, successful ones!).

    The examples you give must be relevant to your future position.

    For instance, if the job involves a lot of teamwork – you must emphasize that you will do your best to quickly integrate into the team, learning everyone’s name and role so that you can understand how to interact with them on a professional level. This will help lay out a strong working foundation for the future.

    If you will deal with customers – say that you will actively ask for feedback from them in this period to ensure that you are on the right track, thereby avoiding the kind of issues that may lead to problems down the road.

Pro Tip

Being new in the organization gives you an opportunity to show yourself from the beneficial side, because new hires are usually enthusiastic, they take initiative, have fresh and unique ideas.

Try to use your position to your advantage.

If you successfully take on a new role and pass this stage with dignity, you should expect to have a strong future with the company.

Statistics

This question is asked 60.5x more frequently at Tech Data than at other companies.

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This page has been updated on August 27, 2020.

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