Interview questions at Texas Roadhouse

We analyzed 441 interview reviews for Texas Roadhouse from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

16 frequent non-technical questions at Texas Roadhouse:

Tell me about yourself
How would you handle a customer with difficult behavior?
Where do you see yourself in 5 years?
What is your greatest weakness?
Why did you leave your last job?
What experience do you have in this field?
If you could be any animal, what would you be and why?
Do you have any hobbies/special interests?
What are your strengths? Give an example
Tell me about the most fun job you ever had
What were your responsibilities in your last job?
What is your favorite food?
What did you like or dislike about your last job?
What are your top 3 skills?
Tell me about a time when you've resolved a problem for a frustrated customer
How would you describe yourself?

According to our research, hiring managers at Texas Roadhouse ask soft skills interview questions 2.0x more than at other companies.

Texas Roadhouse interview question statistics

1. Tell me about yourselftop question

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 34% more frequently at Texas Roadhouse than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well.

BHello, my name is Natalie Price. I have two children and I love playing billiards and travelling. I am 33 years old.

CHi Mr. Simon, my name is Stanley Clark and I am a certified Project Management professional known for completing projects on time and on budget. I am passionate about building agile work culture and delivering results.

DHi Mr. Simon, my name is Dorothy Hanson. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare.

2. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 2.6x more frequently at Texas Roadhouse than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Pick the best answer:

AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.

BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.

CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.

3. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 22% less frequently at Texas Roadhouse than at other companies.

Now that you have read some of our recommendations, you may wonder: “Ok, so what’s next? I seem to understand these concepts quite well and they kind of make sense to me, but how do I make sure my answers are actually in accordance with these recommendations, and I will stand out as a strong candidate in my upcoming interview?”

Good question. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit.

There are two ways how you can leverage Mr. Simon’s expertise to help you shine your best:

  1. Go ahead and practice with the Mr. Simon app - it is a completely free, fun and helpful experience!
  2. Request a mock interview with a real human career mentor. During the session we will help you identify your Key Selling Points to emphasize in the interview, and to present them in a way that strongly communicates your value to the company. The 1-hour session costs USD 79.99 and is supplemented by 2 weeks of support via email, free of additional charge.

To request the session, shoot us an email to coaching@mrsimon.ai and attach your resume and job description to expedite the process.

Here’s what our customers are saying.

Anna, Director of Brand and Marketing Strategy:

I had you on the list to reach out since it was your advice that helped me prep differently for my interviews. Thank you for your support and friendship while I was transitioning. It had an impact! I appreciate it and mean it.

Claudia, Project Manager:

I used Mr. Simon to prepare for a job interview, and it helped me re-think my responses and gain confidence. Also, the questions were not very far from real life interview questions. In addition, having the opportunity to hear my own answers and read the recommendations on how to respond concisely was really helpful. I enjoyed using Mr. Simon and would use it again!

4. What is your greatest weakness?

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 18% less frequently at Texas Roadhouse than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Which of the following would be the best answer:

ASometimes I just work too hard

BI have trouble saying “no” when a colleague asks for help and I have my own work to finish

CI am a perfectionist

DI cannot think of a single thing

5. Why did you leave your last job?

How to answer

This question may be a little touchy for some people, but it's a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.

Remember, never speak ill of your old company (this will not go over well).

  1. About Yourself

    Most likely, there are three possible reasons you left or are leaving your last job:

    • You are looking for a career change
    • You are unhappy with your current employment
    • You were let go.

    Whatever the reason, it's best to always speak in a positive light.

  2. About The Company

    Based on your research about the company and the position, what do you like most about the company?

  3. About The Fit

    If you are looking for career advancement or a career change, you can be very upfront and honest. Be as enthusiastic as you can about the position.

    If you were unhappy with your previous job, focus on the positives. Talk about the ways that you will best fit in with the company, in the role for which you're applying.

    If you were let go, focus on the positive. Share your accomplishments at your previous employment.

Pro Tip

Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!

Statistics

This question is asked 13% more frequently at Texas Roadhouse than at other companies.

6. What experience do you have in this field?

How to answer

This question may help you convince the interviewer how smoothly you would fit into the position to which you are applying. It's your chance to WOW them! Be sure to focus on the experience that is relevant to the company and position.

  1. About Yourself

    Start with defining your Key Selling Points you want to emphasize for this position.

    • What job experiences brought you to those points?
    • What were the job titles and the most relevant responsibilities?
  2. About The Company

    Do your research of the company and the requirements for the position.

    • What is the company looking for in terms of experiences and qualifications?
    • What problems are they trying to solve with this position?

    Highlight 3-5 key required experiences or skills from the job description.

  3. About The Fit

    Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?

    Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.

Pro Tip

When telling your story, remember to talk about your STARs!
S - What was the Situation?
T - What was your Task?
A - What Action did you take?
R - Talk about the Results.

Statistics

This question is asked 53% more frequently at Texas Roadhouse than at other companies.

7. If you could be any animal, what would you be and why?

How to answer

Some hiring managers really like these oddball interview questions.

Why would the interviewer want to know what kind of animal you would want to be? They think it’s going to reveal more about your character and can show them how you respond when you’re under stress or when you are thrown a curveball.

Questions like these do reveal your thought process and offer you a chance to show off your creativity and inventiveness.

To answer this question, realize that in fact you are asked ‘What kind of an employee will you be?’ Analogies often tell the truth!

  1. About Yourself

    The answer to the question about animals at the interview is to check how well a person knows himself.

    • Do you understand your strengths and weaknesses?
    • Are you able to objectively look at yourself and see what you actually are?

    The answer must be true and based on reality.

    Before the interview, analyze your internal self and try to figure out all the possible qualities that you possess. If you focus well, you should be able to come up with at least 10 qualities.

    When you are in the interview you can name the animal, and give several of the qualities that you see in that animal that also describe you.

    The question is also a test of your sense of humor. You probably don’t want to choose a giraffe, kangaroo or rhinoceros as these animals might be hard to match to your personal qualities. Also, you really want to stay away from animals like snakes, hyenas, rats or spiders. These animals have negative, off-putting associations.

  2. About The Company

    This question during the interview is a creative way of asking you about the kinds of qualities and skills you possess and how you perceive yourself to fit in the company with those qualities and skills.

  3. About The Fit

    The objective is to understand the depth of your viewpoint and analytical thinking.

    Once you list down the qualities, figure out the ones that will be helpful in the job that you have applied for. The more relatable the qualities, the better you will be able to sell yourself to the recruiter.

    For example, if you compare yourself to an elephant, which is a strong, intelligent, loyal to the group and unstoppable animal, you will explain your ability to adapt to any new environment and work according to the culture and system of the new place.

    Dolphins are very good communicators, loyal to the group and adaptable to many conditions and can be used as an example to indicate how good you are when it comes to handling team tasks.

    Dogs are seen as Man’s Best Friend, that’s why it might be a good example for someone in a support role. Besides, they have such important qualities as loyalty and devotion which are highly valued in most companies.

    If you compare yourself to an eagle, you will highlight the ability to see the whole picture, sharpness and tenacity of vision. These are good qualities for managers or directors.

    Comparing yourself to a lion you are pointing out that you are a skillful leader and a good team worker.

Pro Tip

Always choose the animal that makes a strong impression and fits perfectly with the skills and qualities that you see as needed by the company.

Your example should be based on reality. The way you answer will help the interviewer to understand your thinking skills and managing ability in situations when under pressure.

Statistics

This question is asked 6.5x more frequently at Texas Roadhouse than at other companies.

8. Do you have any hobbies/special interests?

How to answer

The question about hobbies or special interests may seem unimportant and unrelated only at first glance.

Why do interviewers ask this question? They want to learn more about the applicant as a person, not just as an employee. They need to get a sense of your ability to balance your work and personal life.

When considering a large number of applicants, how you answer the question about hobbies or special interests may even become a decisive factor in hiring.

The answer to this question may often tell the interviewer how personal qualities can affect employee productivity in the future. Therefore, it is necessary to think it over in advance.

  1. About Yourself

    • What are your interests and what can they say about you?
    • What brings you joy and gives you energy?

    Surely you have at least one item from a list of common activities such as traveling, volunteering, community service, charity work, sports, hiking or playing chess. Maybe you are good at creative arts like writing, music, painting or crafts. Cooking or gardening can also be mentioned.

    Think about the interests you enjoy the most and if they are relevant to the job you are applying for, all the better.

    Don’t just list them, talk in more depth about each and the transferrable skills you have gained. Among them may be planning and organization skills, creative thinking and problem solving, adaptability or patience.

  2. About The Company

    Do your research about the company. Read carefully the “About Us” page of their website and job description.

    Compare their company culture and values to the ones you embrace in your extracurricular hobbies and interests. Take note especially if they participate in charities.

    Even if yours and theirs don’t exactly match, it will still allow you to make clear connections between your interests and those of your interviewer.

    If you know exactly who you will be interviewed by - find his/her profile on social networks – it will be a more successful interview if you have some common interests.

  3. About The Fit

    Make your hobby or interest your advantage.

    For example, if applying for a position as a translator, mention that in your free time you like to translate new songs and send them to popular websites or, tell about your passion for reading novels or writing your own stories in those languages.

    If you are applying for a job in gaming, you might mention your passion for certain video games.

    Applying to be an IT project manager? Talk about how you started a book club and regularly feature books related to IT innovation and transformation.

    Be ready to discuss the activities that prepare you for training, tasks and other workplace successes.

Pro Tip

Whatever hobby or interest you choose to highlight during your job interview, remember to focus on the positive qualities you possess in order to be successful at it.

Avoid speaking about hobbies that are related to politics or other taboo topics. Stick to mentioning interests that are relatively uncontroversial and keep it professional.

Statistics

This question is asked 5.0x more frequently at Texas Roadhouse than at other companies.

9. What are your strengths? Give an example

How to answer

Many people think they know their personal strengths and consider this question simple. However, to impress your interviewer you must be ready to turn your response into a meaningful and insightful answer.

It’s an open invitation to talk about your Key Selling Points, your accomplishments and to show how you match the employer’s values and requirements.

You must be ready to stand out and demonstrate your unique value as a candidate.

  1. About Yourself

    Reflect on your best professional qualities. What are they? Are you dependable, flexible, friendly, hardworking, a strong leader, formal, punctual, good team player?

    Pick at least three personal strengths that will help you at your new workplace, and make sure you can give specific examples to demonstrate why you say these are your strengths.

    If no key strengths spring to mind, ask your friends or colleagues what they think your greatest strengths are. What examples can demonstrate your success due to these qualities?

  2. About The Company

    Make sure to research the company and read the job description thoroughly in order to identify the key strengths required for the role.

  3. About The Fit

    Recruiters and hiring managers want to know how your strength relates to the job you’re applying for.

    Match the skills required by the position with your list of strengths. Choose up to 5 top skills. These are your Key Selling Points! Prove your point by providing examples.

    Craft your stories using the STAR method.

Pro Tip

Tip 1: Aim to strike a balance between over-confidence and underselling yourself. If you list too many strengths, you risk sounding arrogant. Listing too few implies a lack of confidence or even a lack of skills.

Tip 2: One of the most in-demand skills nowadays is being adaptive. In order to emphasize your adaptiveness, try to think of an example when you had to quickly learn something new, or quickly become a team member with a completely new group of people, or started contributing quickly in a new environment or project.

Statistics

This question is asked 3.3x more frequently at Texas Roadhouse than at other companies.

10. Tell me about the most fun job you ever had

How to answer

This question lets an interviewer gauge whether the job you are applying for corresponds with your areas of excitement, passion, and enthusiasm.

It provides a telling glimpse into the commitment of you as a potential employee.

Interviewers ask this kind of question to understand how well you work with others and what qualities (such as collaboration and teamwork) help you to stand out from the other candidates.

They want to see evidence of strengths and soft skills you might not have included in your resume or application, that will help you do well on the job.

  1. About Yourself

    Remember a time when you worked with special pleasure and felt most comfortable and determined.

    • What kind of work was it?
    • What made it interesting for you?
    • What emotions did you have working on it?
    • How did it help you on a personal level?
    • Who did you participate with? Were you satisfied with your team?
    • Did you learn something new from the experience?
  2. About The Company

    Research the company and the job description. What duties will you be taking on?

    Try to find out what challenges you will face there and what they value in their employees.

  3. About The Fit

    When you are asked this question, you need to be focused.

    Keep the answer short and professional.

    Use the opportunity to talk about an instance of accomplishment, highlighting enjoyment derived from working with coworkers from a past project or job.

    An expression of enjoying collaborative work or meeting new people often clues hiring managers into your abilities to adapt well in team-oriented or customer-centric environments.

    Focus on aspects of learning and growing as an individual and working with a group of professionals on the job to impress hiring managers and demonstrate a fun yet serious attitude toward work.

    Discuss a successful project you enjoyed completing, or a seminar you attended that offered different learning activities and interactive presentations.

    Using the STAR method, relate specific experiences from a specific job, and if possible, tie it into the new position.

Pro Tip

Don’t hesitate to include emotions to your answer –you should show both enthusiasm and passion!

Statistics

This question is asked 12.7x more frequently at Texas Roadhouse than at other companies.

11. What were your responsibilities in your last job?

How to answer

This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.

Even if you have never done exactly this specific kind of job, usually you should be able to name a few “transferable” skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.

  1. About Yourself

    Remember your last (or current) job and compile a list of things you had to do while working there.

    If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever.

    Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.

  2. About The Company

    Research the company and the job description.

    • What do you expect to be doing in this job?
    • How would your performance be measured?

    List a few items in bullet points.

  3. About The Fit

    Choose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience.

    Craft your stories using the STAR method.

Pro Tip

Optionally, you can end with a question like “Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 2.3x more frequently at Texas Roadhouse than at other companies.

12. What is your favorite food?

How to answer

This question, at first glance, seems to have nothing to do with a job interview. Then why do interviewers ask it?

Is it a trick question just meant to throw you off or is there another reason?

Questions like this are asked to see how you respond to unusual situations and how well you think on your feet.

  1. About Yourself

    The right thing to do when you think about an answer is to be yourself.

    Can you come up with an articulate answer when faced with an unexpected question? If you can, you’ll make a good impression.

    Remember, it’s not really about food, so don’t get hung up on whether you’re a Vegan or follow a Paleo diet.

  2. About The Company

    Do your research about the company. If it manufactures vegan meals, and you are a lover of steak and spare-ribs, you might not be a good fit.

    Read carefully the “About Us” page of their website, it might tell you something about the charities and causes it supports.

    Do they line up with your own social preferences?

  3. About The Fit

    Give an honest, straight-forward answer.

    There is no trick to this question, so simply tell the interviewer what you like to eat and why.

    Here is an example of how this question might be answered:

    “My favorite food is anything Italian. I love a large number of shapes and sizes of pasta, there must be 100s of them and they’re all great. Although red sauce is my favorite, I enjoy many of the other variety of dishes available in any good Italian restaurant.”

Pro Tip

As stated earlier, the interviewer wants to see how easily you can take on a question that is slightly out of the left field and provide a simple, straightforward answer.

Remember to Be Yourself!

Statistics

This question is asked 16.3x more frequently at Texas Roadhouse than at other companies.

13. What did you like or dislike about your last job?

How to answer

Your answer to this question will show the interviewer your overall perspective (positive or negative) of your prior role and your approach to what you liked (or didn’t like) about that aspect of your work. While answering such a question remember that diplomacy is the key to corporate success.

The answer you give to this question can say a lot about you, for example:

  • Can you handle situations professionally when you deal with pressure?
  • What strong qualities (your Key Selling Points) can you emphasize answering the question?
  • Are you a positive person, and not someone who complains, holds grudges or badmouths their co-workers or boss?
  • Do you exhibit loyalty, enthusiasm, dedication, and energy?
  • Are you easy to work with?
  1. About Yourself

    Reflect on yourself; stick to the facts and don’t go into emotions.

    List the things you were responsible for in your last job.

    • Which of them did you like most? Why?
    • What were the responsibilities you liked less? Why?
    • Was there anything you consider completely unacceptable?

    If you feel that your answer will not be complete without a nod toward the negative aspects, then keep it focused on tasks, situations, or company structure, and not on people. The overall tone must be positive and friendly.

  2. About The Company

    • What does your research tell you about the company you are applying to?
    • Will there be situations like those in your former job you don't want to get into again?
    • What are the requirements for the position?
    • What challenges will you face there?
    • What responsibilities will you be tasked with?
  3. About The Fit

    Which of the responsibilities you liked will also be part of your future responsibilities in your new role? Don’t forget to show your excitement while telling about these.

    If there were responsibilities you disliked that are not part of the job description, don’t bring them up.

    By asking about your feelings toward a previous job the interviewers often aren’t that interested in the list of actual likes or dislikes you can provide. Rather, they’re trying to judge your character by listening to the tone and attitude with which you respond to a tricky question.

    However, details of your likes and dislikes can also reveal whether you'll be a good fit culturally at the company at hand. Showing excitement about responsibilities that will most likely be included in the role you are applying for can help strengthen your position as a fit.

    Mentioning that you are ready for more challenges and opportunities, that the position you are applying for is a great match for your skillset and that you feel you would be an asset to the company or department is often a safe way to show your excitement.

Pro Tip

Telling your stories, use the “sandwich method”: start off by mentioning a positive, then mention the negative, and try to pivot back around to something positive.

You can do that by talking about how you managed the aspect you disliked, or by making a connection to the job you're interviewing for.

Statistics

This question is asked 94% more frequently at Texas Roadhouse than at other companies.

14. What are your top 3 skills?

How to answer

This is one of the best questions you can expect!

If you are prepared for it, this question allows you to take full control of the conversation by communicating exactly what you want the interviewer to know about you. This is your time to showcase the best of you!

  1. About Yourself

    First, come up with a list of skills that you know you are good at – as many as you can think of. If you find this exercise difficult, use the helpful questions below:

    • What skills are you better at than your peer X? Your peer Y? Your boss Z?
    • What positive feedback could your manager, colleagues, clients, or even friends give about working with you?
    • What positive points were made about you in your last review(s) that involve the skills you demonstrated?
    • In which areas do you have professional knowledge and/or experience?
    • What records of achievement do you have?
    • What was the most impressive recent achievement you can think of? Which skills of yours made this success possible?
  2. About The Company

    Research the company to help identify the kinds of skills needed. Also, carefully review the job description, this should detail the types of skills required for the job.

  3. About The Fit

    Highlight the skills from your list that match the list from the job description.

    Pick 3 top skills. These are your Key Selling Points!

    Be sure to communicate them to your interviewer when asked this question and at other points during the interview.

    Think of an example that can demonstrate some of your Key Selling Points. It is usually a good idea to support your example with the description of impact you made and, ideally, numbers (e.g. how this impacted the profits, how many customers provided positive reviews etc.)

Pro Tip

Optionally, you can end with a question like “And do you know what are the current challenges where my skills can be helpful for the company?", or “I see from the job description that you are looking for someone with the skills X and Y. Could you elaborate on this a little further?”.

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Statistics

This question is asked 2.9x more frequently at Texas Roadhouse than at other companies.

15. Tell me about a time when you've resolved a problem for a frustrated customer

How to answer

Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.

  1. About Yourself

    Think of a time when, as a customer, you had a problem with a company.

    • How did you feel?
    • How did you want to be treated?
    • How would the situation ideally be resolved?
    • If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
    • What was the critical factor in a successful resolution of the situation?

    Try to define your principles or approach.

    For example, I know that people tend to be frustrated when they feel neglected and unimportant.

    Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).

    Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation.

  2. About The Company

    Every company relies on customers.

    Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).

    Based on your research, how does the company treat customers? How do they resolve customer issues?

  3. About The Fit

    How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.

Pro Tip

A disgruntled customer generally just needs someone to listen to them.

The three A’s of customer service can help diffuse the difficult situation:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

Add the extra “A” - Ask for the customer's contact information so you can update them on any progress on their issue.

Statistics

This question is asked 50% less frequently at Texas Roadhouse than at other companies.

Take a quiz

Take a quick quiz and check if you’re ready to answer this question at your next job interview:

Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?

APlacing the customer on hold for too long

BPaying close attention to the customer’s complaint in an attempt to solve their problem

CAsking the customer to repeat their complaint many times

DFailing to empathize with their problem

EDirecting the customer to your website instead of resolving the issue yourself

16. How would you describe yourself?

How to answer

This question is like the Tell me about yourself question usually asked at the beginning of an interview, but there are some subtle differences. It belongs to the family of reflective questions where the interviewer is assessing your cognitive abilities, as opposed to the more factual and matter-of-fact “Tell Me About Yourself” question.

  1. About Yourself

    Think of how your bosses and peers would describe you.

    Throughout your professional experience, you have probably heard them giving you some labels – try to remember the exact words they used.

    If you have received LinkedIn recommendations from someone, read those and think why people wrote them and what work situations prompted those descriptions. Remember the context of those situations and frame them as stories.

    Make a list of keywords, or short key phrases, that can describe you. Your Key Selling Points should definitely appear on this list, but try to also use some adjectives here, to add a positive emotional touch.

  2. About The Company

    Research the company's values, standards and policies. Make a list of keywords or short key phrases.

  3. About The Fit

    Which of your keywords correspond best with those of the company? Highlight 3-4 matches. Now try to imagine being a peer or a boss of yours and compile statements about yourself, in the 3rd person, mentioning these keywords. Remember to use adjectives, and don’t be afraid to mention real references from real people.

    For example, if you are applying for a position that requires good people skills, and your boss at your previous job called you a “conflict resolution guru,” don’t be shy to mention this reference, and provide a brief context that caused your boss’s praise. Use the STAR method to craft your story.

    Don’t limit yourself with just one keyword. If you are concise and don’t ramble with your answer, your interviewer will probably want to hear more than one. Just be observant and watch the interviewer’s reaction. You want to keep them interested.

Pro Tip

If you haven’t yet received any LinkedIn recommendations, try to obtain them. Also, offer to write your own recommendations for them - both received and given recommendations will be visible in your profile and will tell the interviewer exactly what you want to be known about your values, your attitude towards work and relationships.

Statistics

This question is asked 11% less frequently at Texas Roadhouse than at other companies.

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This page has been updated on December 31, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Texas Roadhouse by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

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