Interview questions at Under Armour

We analyzed 922 interview reviews for Under Armour from various job sites, social network groups and forums.

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This list does not include technical or factual questions.

10 frequent non-technical questions at Under Armour:

What is your greatest weakness?
Tell me about yourself
Describe a time you went above and beyond for a customer
How would you handle a customer with difficult behavior?
Do you prefer working in a team or working alone?
Describe a time when you had to overcome a significant obstacle on a job
Describe a time you worked on a team with individuals from different cultural backgrounds
Describe a time when you resolved a conflict with a colleague in your past role
Where do you see yourself in 5 years?
Tell me about a time you had a poorly performing team member

According to our research, hiring managers at Under Armour ask soft skills interview questions 23% more than at other companies:

Under Armour interview question statistics

1. What is your greatest weakness?top question

How to answer

This question ranks as the most challenging for many people. Fortunately, Mr. Simon is here to help!

Interviewers ask this question to gauge your level of self-awareness, your honesty and openness, and your capability for self-improvement.

  1. About Yourself

    No one is perfect and your interviewer doesn't expect you to be perfect either.

    While it is good to be honest and open, it will not help you to put yourself down.

    What's important is to find a weakness that you have overcome or something that is not related to the position for which you are applying.

    For example, one of our clients admitted that he is not very good at public speaking and that he has recently become a member of Toastmasters International to improve. What a respectful answer and approach, in my view!

  2. About The Company

    Research the company (website, social media, etc) to learn about the company culture.

    What personal and professional qualities do they value?

  3. About The Fit

    It is important that the weakness you decide to talk about is not one that will prevent you from performing the job for which you're applying.

    For example, if you're applying for a front-end developer position, do not talk about how you are struggling to understand HTML code.

Pro Tip

Use this question to sell yourself!

It's important to show how well you've overcome a weakness by motivating yourself and learning a new skill to grow professionally.

Statistics

This question is asked 2.1x more frequently at Under Armour than at other companies.

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2. Tell me about yourself

How to answer

This question may sound vague, but it actually requires a matter of fact, concise and relevant answer. Here’s how you can approach it.

  1. About Yourself

    What is your current occupation? Define yourself professionally in one statement.

    Pick 3 key skills that make you great at your work (your Key Selling Points). How have you applied these skills?

    Try to give some numbers to support your statement.

  2. About The Company

    Research the company.

    Based on what you know about the company and the job description, why are you interested in the position you are applying for?

  3. About The Fit

    • Based on your Key Selling Points and your knowledge about the company, why do you think you are a good fit for this position?
    • Can you support your statement with relevant examples from your past experiences?

    Try to be concise and stay within 1-2 minutes.

Pro Tip

You can also end with a question like:

Do you know what the current needs in the company/department are, where my skills and experience can help?"

That can help you learn more about the company and the job, turn the "interrogation" into a conversation and will allow you to relax some tension.

Read our blog post to learn more about how to answer this question.

Statistics

This question is asked 26% less frequently at Under Armour than at other companies.

3. Describe a time you went above and beyond for a customer

How to answer

This question lets the interviewer know how well you think on your feet and how great your customer service skills are.

  1. About Yourself

    Think about the time you were a customer, how were you treated and how could your experience have been made the best?

    Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?

  2. About The Company

    Think carefully about the company and what they are looking for. Read online reviews and any other available information.

    • What are their standards for treating customers?
    • What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
  3. About The Fit

    Think of the company's ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer.

    Frame your story in terms of your STAR method:

    S - What was the Situation?
    T - What was your Task?
    A - What Action did you take?
    R - Talk about the Results.

Pro Tip

Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.

Statistics

This question is asked 2.7x more frequently at Under Armour than at other companies.

4. How would you handle a customer with difficult behavior?

How to answer

People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.

  1. About Yourself

    Look back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.

    • Do you have certain principles, or methodology, to deal with difficult people?
    • Do you have strong people skills, are you good at conflict resolution?
    • Are you high on emotional intelligence? Can you give an example?
  2. About The Company

    • What have you found about the company and its culture?
    • What have you learned about how the employees value each other?
    • How do they treat their customers?
    • Knowing their line of business or industry, what can be some examples of difficult customers?

    Do your research.

  3. About The Fit

    A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.

    If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.

Pro Tip

One methodology for diffusing a difficult situation is called “the triple A” approach:

  1. Acknowledge - what the other person is feeling,
  2. Apologize - for the way the other person is feeling,
  3. Admit - that there was an issue that you are working on to get it resolved.

If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue.

Statistics

This question is asked 5% less frequently at Under Armour than at other companies.

5. Do you prefer working in a team or working alone?

How to answer

When the interviewers ask this question, they want an insight into your personality, how well you work independently and how well you work with others.

Generally, there's no right or wrong answer to this question, unless the company specifically prefers that you work only in a team or only by yourself.

Luckily, Mr. Simon is here to provide you guidance.

  1. About Yourself

    To prepare for this question, try to think of your previous experiences. Which type of work suited you best and why?

    For instance, someone who prefers working by themselves may be able to focus better on the problem and a person who prefers a team approach may like having others to help figure out problems.

    If you're a fresh graduate or someone that does not have much work experience, you can think of schoolwork or the times that you worked with others in an organization.

  2. About The Company

    Review the job description as it may give you clues to whether the job focuses on teams, independence or both.

    Try to expand your search into social media posts at Glassdoor or others where employees/former employees may have posted about working conditions you would be working under.

    Remember: knowledge is the key! The more you know about the company, the better prepared you will be to answer questions like this.

  3. About The Fit

    Based on your research, what did you find is the company's preference?

    • What type of workplace does the company appear to have?
    • What kind of challenges could you help the company/department resolve by working as part of a team?
    • What about the challenges that can be resolved by working independently?

    Emphasize both independent successes as well as group successes (be sure to mention actions you took to help the team).

Pro Tip

Talk about the benefits of each working style and add to your story by telling them in terms of your STARs:

  1. what was the Situation/Task you needed to address?

  2. what Actions/Approach did you take?

  3. what were the Results? What did you do differently that made you successful?

Statistics

This question is asked 9.7x more frequently at Under Armour than at other companies.

6. Describe a time when you had to overcome a significant obstacle on a job

How to answer

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment.

This question is designed to help the interviewer discover what type of problem-solver you are.

Why do employers ask this question?

It’s because they want to know that they’re hiring someone who can think on their feet and who is resilient when facing challenges.

  1. About Yourself

    It’s your chance to show that in tough times you turn to your inner strength and possess skills to find the right solutions.

    You probably had to solve many problems daily at work. It’s high time to remember them.

    If you do not prepare examples in advance, this question will get you off guard and you will find it difficult to remember all the details on the move.

    Start with recalling a few examples of real obstacles you coped with. For each of them, think about:

    • What was the project or task you were trying to accomplish?
    • What was the obstacle? This can be a specific problem related to your job or a higher-order issue across the organization.
    • What steps did you take to address the issue?
    • What decisions did you have to make?
    • How did the company benefit from your decisions?
    • How would you describe your approach, or what lessons have you learned?

    Be careful how you respond to this question. Make sure that you select a difficult work situation where you were not the cause.

  2. About The Company

    When you research the company, try and find out what kind of challenges they are facing. Try to find out what they need in terms of problem resolution.

    Search for online reviews, complaints and any other useful resources. What problems and obstacles can the employees face with this position?

  3. About The Fit

    This is your opportunity to showcase your problem-solving skills, resilience, and strength of character. Talk through your problem-solving process and show how you can think on your feet.

    Pick an example relevant to the position you are aiming for.

    Let’s say, you are applying for a blog writing job. The job description mentions that a successful candidate must have experience working “in a dynamic environment.”

    You could mention a situation in which you had to write an article on short notice because your coworker failed at the last moment to complete the assignment. You were short of time but worked extra hours to prepare the article successfully and on time.

    This answer would show your experience in blog writing, your sense of responsibility, ability to achieve results under stress, your willingness to go the extra mile, your problem-solving skills.

Pro Tip

This question is not about your past, it's how you deal with things that will happen in the future, so try to keep your answer short and focused.

After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened.

Use the STAR method to prepare your story and practice it so that you can stay within 1-2 minutes.

Make sure to show that you remained positive when overcoming a hurdle at work. Positive attitudes lead to positive outcomes.

Statistics

This question is asked 3.4x more frequently at Under Armour than at other companies.

7. Describe a time you worked on a team with individuals from different cultural backgrounds

How to answer

Why do interviewers ask this question?

Nowadays many companies rate global and cultural awareness as a key competency for all employees. For most jobs today, it is essential to be able to work well with diverse teams, including individuals who understand international and cultural differences and can interact respectfully with individuals from diverse cultures, political affiliations, races, religions, ages, genders and sexual orientations.

  1. About Yourself

    Answering this question highlights your ability to navigate cultural differences at work.

    Think about your team experiences and times when you’ve had to overcome differences with colleagues.

    • How do you adapt to working with team members of different communication styles?
    • Are you open-minded enough to consider all their ideas even if you don't agree?
    • How do you handle the differences in attitudes and values between you and people from other countries or backgrounds?
    • Do you show respect and are you diplomatic with those people?

    Maybe you haven’t worked with people from different cultures, but you may have been studying or been friends with people from different backgrounds.

    Address your personal life, if necessary, and emphasize your curiosity and openness to other cultures.

  2. About The Company

    A careful review of the job description, along with some research of the company will help you anticipate what aspects of global/cultural awareness are most important for a particular role in the company you are applying to.

  3. About The Fit

    Demonstrate your openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and show your understanding of individuals’ differences.

    Your task is to prove to the interviewer your ability to build strong and caring relationships based on trust and shared goals.

    Use the STAR method to tell a story about how your experience helped you to create an open and inclusive workplace environment, so all team members felt empowered to contribute.

    Ensure the interviewer that you are very comfortable working with team members from other cultures and possibly with different communication styles. Make it your advantage.

    For example, you can say something like: “At my recent work, representatives of different cultures participated in one common project. As a result, our team was able to approach the tasks from different viewpoints to reach a successful conclusion.

Pro Tip

Working in a multicultural team has both advantages and challenges at the same time. In such a team you can broaden your outlook.

Challenges that you have to overcome are: to understand other people’s language and culture, to get used to the different ways they think and work; to reduce mistrust that can be a barrier to understanding each other, and to promote awareness of cultural diversity in the workplace.

If you overcome these challenges, you will be the ideal employee at any job.

Statistics

This question is asked 5.6x more frequently at Under Armour than at other companies.

8. Describe a time when you resolved a conflict with a colleague in your past role

How to answer

Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.

  1. About Yourself

    Think of the times you had to deal with conflict.

    • What were the different ways you were able to address the situation?
    • If you were the cause of the conflict, how did the other person talk you down from the conflict?
    • What were the key lessons you learned through your experience?
  2. About The Company

    Research the company and its culture.

    • What do they value?
    • Is there anything that you can find about how they deal with conflict resolution?

    Reading comments to their social media posts often prove helpful to see how they react to customers' complaints.

  3. About The Fit

    • What have you found out about the company’s culture and job description?
    • Are they looking for someone who can take charge and resolve conflict?

    Tell a story of how you addressed conflict and how it turned a negative into a positive.

    Try to conclude with your lessons learned or methodology for approaching conflicts - this will show the interviewer that you would be able to apply your methodology to future situations.

    Use the STAR method to frame your story.

Pro Tip

A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.

If you're able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.

Statistics

This question is asked 4.0x more frequently at Under Armour than at other companies.

9. Where do you see yourself in 5 years?

How to answer

This question belongs to a family of behavioral, or even more precisely, reflective questions.

The interviewer wants to see whether you are reflective about yourself, whether you are ambitious and strive to grow as a professional, whether you like to learn and develop your skills.

They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for.

  1. About Yourself

    Presumably, you are interested to grow professionally.

    Think about the possibilities that may lie ahead for you: take a personality test (I recommend 16Personalities which is based on Myers-Briggs test), research the internet on what career paths are possible with your skills and current job.

    What challenges do you like overcoming?

    For example, if you are applying for a software tester position, you may find it fascinating to master automated testing in full and eventually become a software engineer, or you may be a natural trainer and love coaching other people which may lead you to become a QA team or department lead, or you may be more interested in understanding business aspects of requirements which may logically lead you into a Business Analyst position.

    However, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described.

  2. About The Company

    Research the company to learn what career opportunities may be available in the department you are applying to, and what the trends are in the company in general.

    • Is the business expanding, are they opening new locations, or starting new projects?
    • Or are they heavily automating and cutting staff?

    Let’s say you are applying for a UX designer position for a brand-new product.

    In the future, if the product becomes a success - which is what the company hopes for - the company will hire more designers and you may become a lead designer, or you may become a product manager.

    On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you!

  3. About The Fit

    And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the company’s trends and hopes.

    However, beware of the risk of showing too much excitement for future opportunities compared to your attitude towards the current position.

    If you aren’t really excited about the position you are applying for and you demonstrate this lack of enthusiasm, the interviewer may conclude that you are not a good fit for the current position.

    Try to find a source of excitement in the current position as well, otherwise, you may be doing yourself a disservice by applying to a position you will find boring in 2-3 months.

Pro Tip

This question gives you a good opportunity to showcase your Key Selling Points (e.g. “As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future…”), and end your statement by asking about current initiatives and goals at the company.

It is generally NOT a good idea to say something like:

“Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”.

This will show you as a person who is unimaginative and not forward-thinking enough to grow with and be a good fit for the company.

Statistics

This question is asked 56% less frequently at Under Armour than at other companies.

10. Tell me about a time you had a poorly performing team member

How to answer

Underperforming employees can appear at any job.

Each person performs his/her tasks on schedule, and the entire team works together to get the project done, but there may be times when one team member is exhibiting low or poor performance and generally displays a lack of motivation. It can affect the entire team.

This question addresses your collegiality and your ability to work on a team. The interviewer would like to know if you can successfully motivate others without it coming across as condescending.

  1. About Yourself

    Ask yourself the following questions based on your own experiences.

    • Do you like working on a team?
    • How well do you work in groups, and what role do you tend to take on in a team project (for example, leader, mediator or follower)?
    • Are you easy to get along with?
    • What can you do to support other team members?
    • How do you act to help to minimize the damage of poor performance to the project?
  2. About The Company

    Research the company ahead of time so that you can present yourself as someone who would fit seamlessly into their team culture.

    The example you use to respond to the question should be relatable to the company you are applying to.

  3. About The Fit

    You need to demonstrate to the interviewer that you are both enthusiastic about teamwork and that you get along with colleagues.

    Be ready to provide a viable solution to this common work situation. Use a scenario when your encouragement was well received and resulted in a positive change or outcome. Emphasize that you always try to create a friendly environment with your team members.

    Here is a simple and honest example:

    "As a server at “ABC,” I was working with a difficult coworker who refused to contribute to the preparation for a holiday party. She decided to sit and watch while we worked. I took this opportunity to speak with her in a calm and friendly manner and asked her to do the small odds and ends. She agreed and worked on the place cards and seating cart, which played an important role in the fluidity of the event. Sometimes, people have hidden strengths and weaknesses, you just need to identify them!"

    Indicate how you’ll handle future challenges if they happen.

Pro Tip

Teamwork is important, but when you have one member who isn’t positively contributing to the team, the tone of the team can shift.

Keep your answer upbeat and avoid complaining about previous managers or team members, speak about your actions and approaches rather than theirs.

Statistics

This question is asked 9.1x more frequently at Under Armour than at other companies.


This page has been updated on August 21, 2020.

You can practice answering this question, as well as over 160 other common job interview questions from Under Armour by engaging in a mock interview with Mr. Simon. As an artificial being, his undeniable benefits include:

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